Introducing our new customer portal
Due to a huge growth in business and customer demand, we are updating our systems. From the end of November 2020, you will be able to access our secure online customer portal.
The portal will also enable you to track your usage and spend throughout the month giving you a preview of your upcoming invoice before it has even been generated.
If your tariff includes bundled minutes or data, you’ll be able to see what you’ve used and what’s remaining.
It will provide a secure means of receiving your invoice, as email is now considered a less secure format for sending personal data. Many email platform providers are now blocking emails that contain PDF’s, resulting in failed deliveries and we expect that number to grow.
Invoices will be held on the portal so you can come back anytime to download copies meaning you don’t have to try and find old emails if you want to review them again later.
To ensure we can attend to any customer enquiries this may generate, we are rolling out invitations over the course of November.
You will receive an email to register login details for your account. This only takes a matter of minutes to complete.
We also recommend you bookmark the portal web address, as there will NOT be a public link available directly from our main website.
To allow you time to familiarise yourself with the new way of doing things, you will continue to receive your bill as an PDF attachment for the next 2 months. By then we hope you will feel confident using the portal to review your account and download invoices when it’s convenient for you.
If you have received an email from us about the new system this will because you are listed as a point of contract for the account holder.
Customers paying to receive a paper bill are not affected by this change.
We will continue to send a reminder email each month once your invoice is available. Then all you simply need to do is login to your account and collect your invoice.
There is no need for you to make any changes, we will collect your payment by Direct Debit as normal.
All the best
Simple Telecoms
