Report a telephone Fault | Problem On My BT Phone Line | BT Line Fault

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Simple Telecoms - Report telephone line fault to us

Once you are a Simple Telecoms customer you will be given a dedicated telephone number to contact one of our engineers should you have a problem. The first thing to do is to test with a different telephone before sending in a fault.

However you are welcome to use the form below to submit a fault, your details will be sent directly to one of our engineers. We would recommend this method for reporting a fault if in the early hours. If you supply your mobile number, we will provide you with updates of the progress made towards problem resolution by text message, and let you know once the issue has been resolved.

We do our absolute best to try to help you eliminate any local problems over the phone.

We can test your line right up to the telephone line box in your home, however if we can't find a fault or fix the problem over the phone, we'll give you the option to book an engineer appointment. However, there is a cost involved with doing this if the fault is found to be user error, or no fault found, as there would be with any service provider call outs.

The most common problems we have found are

Batteries in cordless phones - This can give busy tone on both inbound and outbound calls. Change the batteries or remove the them for a few minutes and the replace them back in to the handset/s. We recommend rebooting the base station/s as well.

Flat batteries - Make sure if you are using a cordless phone that its fully charged, along with any extra handset connected to the same base station.

Faulty extension leads - If you are running an extension lead, plug the telephone directly in to the main telephone socket to see if you have a dial tone. If you do have a dial tone, replace the extension lead.

Ringer switched off - This is easily done, make sure the phone is not switch to silent or the ringer switched off.

Telephone unplugged - Make sure the telephone is still plugged in to the telephone socket.

Please Note
Openreach are seeing significantly higher levels than the expected weekly rate in relation to repair. As a result, they expect to see delays with new repair requests.

Booking a site visit

Our engineers will not book an Openreach callout or site visit unless it is authorised by the customer first, excepting there are possible cost involved in doing so. We will not make a charge unless Openreach make the charge to us, and this can be sometime later from the date of the visit, due to delays in Openreach billing systems.

*Your Name:
Your Account Number:
*The telephone number with the fault :
Contact Mobile Number :
*Your Email Address:
Whats the fault:
*Are you a Simple Telecoms customer:
*Description of the fault :
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COVID -19 SUPPORT UPDATE - 1st May 2021

Openreach response to further restrictions across the UK

Please click here to see the Engineering Visit Video with end customers, which covers what to expect when Openreach visit the customer premises and the actions they will take.

Openreach have confirmed they are seeing significantly higher demand in relation to line faults, which is expected to continue into the year and in certain areas where appointments are beyond the normal availability.

As a result, they expect to see delays with fault response times and repairs, and in some cases, they are unable to keep appointments due to lack of resources on the day. We highly appreciate your understanding and patience as we work through this together.

All Openreach engineers will continue to follow government safety guidance, asking screening questions, maintaining social distancing, and adhering to hygiene guidelines. This includes the wearing of face coverings and gloves, where this is mandated, or where requested by an end customer.

We are an agile business and are constantly adapting to the rapidly changing circumstances, and working hard to support new and existing customers as much as we can to tackle the challenges this situation brings.

Providing the best possible service is our priority and we would like to thank you for your patience through this difficult time.

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