Super Symmetrical Ultrafast CityFibre Broadband To Bournemouth HomesAvailable Now – CityFibre Symmetrical Full Super Ultrafast Fibre Broadband for over 53 thousand Bournemouth homesPowered by CityFibre - Symmetrical Super Ultrafast Full Fibre Broadband Available Now - Over 53 thousand homes in Bournemouth now have access to our Super Ultrafast Full Fibre Broadband service, with Symmetrical speeds from 100Mbps to 500Mbps ‡. Unlike BT, TalkTalk and Virgin home full fibre services our full fibre broadband offers data download speeds and file upload are the same in both directions, up and download. Full Fibre delivers a 100% full fibre connection straight into your Bournemouth home. FREE Installation on our Home Fibre 100 and 160/160 Mbps Symmetrical serviceLimited time only - From the first of March until the end of May (2023) we are offering FREE NEW Installation on our 100/20 and 160/160 Symmetrical Broadband, or a FREE Migration if you are already a TalkTalk or Vodafone service using CityFibre in the Bournemouth area. If you are unsure who your underlying provider is, we are happy to check this for you. Services for Poole and Christchruch are due in 2023.
NO long term contracts on our Symmetrical Full Super BroadbandWe believe we are one of the only companies offering a Super Symmetrical Fibre ‡ broadband service on just a 30-day rolling contract. Our Super Symmetrical Fibre ‡ broadband services are provided on a monthly rolling contract and can be cancelled with just 30* days' notice. There are NO termination or disconnection fees. And along with a VoIP telephone service that is also on just a 30 day rolling contract we think you will find it hard to beat.
Home CityFibre Full Symmetrical Fibre Broadband Deals (FTTP)100% full Symmetrical fibre broadband straight into your home. Fibre Saver 100
100/20Mbps100% Full Fibre Broadband Home FTTP Starter 100
Download 100 Mbps ‡
Upload 20 Mbps ‡
Unlimited data usage
9am - 5pm Mon - Fri support
Dynamic IP address
Dual band router included
No phone line required
Includes PAYG phone service
Keep your telephone number
Local, friendly UK support team
30 day or 18 month contract ¥ FREE NEW INSTALLATION ¥
FREE Migration if you are on CityFibre Home Fibre 160
Symmetrical100% Full Fibre Broadband Home FTTP Total 160
Download 160 Mbps ‡
Upload 160 Mbps ‡
Unlimited data usage
9am - 5pm Mon - Fri support
Dynamic IP address
Dual band router included
No phone line required
Includes PAYG phone service
Keep your telephone number
Local, friendly UK support team
30 day or 18 month contract ¥ FREE NEW INSTALLATION ¥
FREE Migration if you are on CityFibre Home Fibre 200
Symmetrical100% Full Fibre Broadband Home FTTP Total 200
Download 200 Mbps ‡
Upload 200 Mbps ‡
Unlimited data usage
9am - 5pm Mon - Fri support
Dynamic IP address
Dual band router included
No phone line required
Includes PAYG phone service
Keep your telephone number
Local, friendly UK support team
30 day rolling contract FREE Migration if you are on CityFibre. One off new installation cost of £138.00 Home Fibre 300
Symmetrical100% Full Fibre Broadband Home FTTP Total 300
Download 300 Mbps ‡
Upload 300 Mbps ‡
Unlimited data usage
9am - 5pm Mon - Fri support
Dynamic IP address
Dual band router included
No phone line required
Includes PAYG phone service
Keep your telephone number
Local, friendly UK support team
30 day rolling contract ¥ FREE Migration if you are on CityFibre. One off new installation cost of £138.00
Gigastream Symmetrical Fibre 900Hold on to your hat - 900Mbps Super Symmetrical Fibre BroadbandSuper Fibre 500This is made for downloading large files
and serious online gaming and streaming content in 4K The monthly price for monthly services will rise in April each year by the rate of inflation plus 3.9%, from 2023
Super FULL Fibre Broadband Service To Bournemouth Homes (FTTH)How can I check if I can get the service at my home? At the moment (01.03.2023) we cover over 49 thousand homes in the Bournemouth area, with Christchurch and Poole homes coming on line very soon this year, with thousands more being added each month. To check if the service is available to your home just click the Request a Quote button below the Fibre plan. We will then check all your address information in our systems to see if we have coverage to your home, or you are already on the CitryFibre network. Our services are not available for businesses. Can I have a static IP? How much will it cost? Yes you can have a static IP. It costs £7.20 per month inc VAT. However by default all our services come with nat dynamic IP included in the monthly rental. Do you offer other Fibre Broadband services if I can't have the new service to my home? Simple Telecoms can provide the next generation of “true-fibre” (FTTP) broadband services nationwide, depending on availability. Meaning you don’t have to be local to Bournemouth, Pool or Christchurch to benefit from our great packages. I'm already a CityFibre customer - can I move over to you? You certainly can, and it's FREE for a limited time. We’ll work with you to establish the migration date from your current provider, then we’ll take care of the rest. We recommend you check you are out of any contract with your current provider as well. All speeds are measured with a direct connection to the router, and not over WiFi. The speeds on WiFi can/will vary depending on the environment and other factors. Simple Super Fast Broadband provision uses CityFibre residential lines with the highest residential Cityfibre line profile available to any ISP. This line profile speed has a 1Gbps peak downstream and upstream rate. A small amount of this throughput will be consumed by overhead so we advertise our products as “up to” speeds slightly lower than the profile peak (E.g 100/160/300/500/900Mbps). The Simple Fast Broadband uses a local core network that is built to backhaul high volumes of IP traffic, so you’ll see the best possible internet service deliverable to you via the CityFibre network. Given the GPON design of the CityFibre FTTP network, customer connections are contended. For this reason committed rates are considerably lower than peak rates. Simple Telecoms Broadband residential customers consistently receive service close to or at the advertised “up to” speeds. Speed is measured up to the router. Slow speeds can be due to several things, such as your WiFi use, your equipment, congestion at peak times, and the number of people accessing a particular website or service. We strongly recommend checking your equipment specification to make sure it's compatible to work with speeds over 100Mbps before you order any service over a 100Mbps speed. How is the service installed? Service is installed either overhead or underground depending on roll out. You will be asked to sign wayleave this is emailed to you automatically by City Fibre when we place the order (we'll need a working email address). A mains powered ONT with ethernet port will be installed, which then gets patched into the router we have sent you. However, If additional work is required, this may take longer than the initial set-up time provided and there could be additional costs. Our team of specialists will contact you to confirm what additional work is needed and how long this will take, usually within four weeks from the date your order was placed. If you don’t want to proceed with your order based on this, you will be able to cancel your order and no charges will be applied to your account. Why is there an installation fee, when other providers offer this for free? ¥ Limited time only - From the first of March until the end of May 2023 we are offering FREE NEW Installation on our 100/20 and 160/160 Symmetrical Broadband, or a FREE Migration if you are already a TalkTalk or Vodafone service using CityFibre. Please see more information for T&Cs. But nothing in life is free, it's included. Other providers will offer a free or discounted installation but will place you in an 18- or 24-month contract to make this back and charge you a higher monthly cost. You also need to check the broadband service itself, as many providers like BT, TalkTalk and Virgin do NOT offer the same service for the price they are advertising. We recommend you the maths and check the speeds. However, we do offer low cost Fibre Broadband service with download speeds from 100Mbps to 1000Mbps, with slower upload speeds Just give our customers services to call for more information. Is the Fibre broadband contract really just a 30-day rolling contract? Yes, all our Home Symmetrical Fibre plans are on a 30-day rolling contract, with 30 days’ notice of termination. There are NO disconnection or termination fees to pay, and we can even switch the service off the same day if needed. You just need to remember that by terminating the Fibre service this will also terminate any telephone services as well, which will result in a loss of your telephone number unless its ported out beforehand to a new provider. In the event of a power cut how can I still use my broadband? You would need to purchase a battery backup for both the router, the Fibre ONT and the handset. You can purchase a Battery Back Up from us which will keep the router unit powered for about 1 hour. Otherwise, customers will need to provide their own Battery Back Up arrangements for these devices which we have found typically costs around £90 with VAT. If you would like help with this, please call us on 0330 122 0000 Monday to Friday 9AM to 5PM If there is a fault on the Fibre is there an SLA? As this is a Home service the SLA on all Fibre products is 3/4 business day target repair. If you are reliant on a telephone service we strongly recommend a mobile backup should there be a Fibre service loss.
Optional Digital Telephone Service (VoIP)Fibre Saver 100/20 Basic telephone service Fibre Saver 100/20 offers you 100Mbps download and 20Mbps upload. This telephone phone only plan is great for people who intend to mainly receive calls, and make less than 30 minutes of calls per month to local and national telephone numbers, or the line is for the use of a Lifeline or care alarm system.
Calls to UK standard landlines starting 01, 02 and 03 always cost 6p per minute, with a 10p call connection cost.
Calls to UK standard mobiles always cost 10p per minute with a 10p call connection cost.
UK standard mobile networks are O2, Orange, T-Mobile, Vodafone, H3, EE, 3-Three, and other mobile operator services in bands FM1, FM3, FM4, FM5 and FM6 at any time. Please note this does not include calls to Direct Virgin mobile numbers, Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. You can change the call plan to an Anytime plan for an extra £4.00 per month inc VAT Home Symmetrical Fibre 160/200/300 + Anytime telephone service Our Symmetrical Fibre 160 offers you 160Mbps download and 160 Mbps upload. New number or free number port of your existing telephone number.
Calls over the 120 minutes to UK standard landline numbers starting 01, 02 and 03 always cost 2p per minutes, NO call connection cost.
Over the 500 included mobile calls to UK standard mobiles cost 7p peak, and 4.5p off peak, NO call connection cost.
*After 120 continuous minutes to a UK landline numbers starting 01,02, and 03. The standard rate for the remainder of the call over the 120 minutes will apply. Customers should hang-up before 120 minutes and re-dial to avoid additional charges.
**After a total of 500 minutes per month to UK standard mobiles have been used the standard mobile rate for mobiles calls made will apply depending on the time of day.
UK included standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & nighttime Monday to Friday before 7am & after 7pm. Included UK landline calls are subject to a Fair Usage (FUP) Can I keep my telephone number? Yes, we can move 99% of telephone numbers - Most people have had their telephone number for years, keeping their telephone number is a must. Unlike most providers, we run our own telephone network and platforms (Similar to TalkTalk and Virgin), and have telecom switches based in Bournemouth, London, Amsterdam, and Strasbourg. So regardless of if you're moving home, to a different part of the country, or even a different part of the world, you will always be able to take your current phone number with you as long as you have some access to data. Can I move my telephone number to a different provider? Yes, however, there would be a small admin cost to do this. The provider you are moving to will be responsible for the transfer process. Customers that have ported their telephone number out of the Simple Telecoms network to another provider will not be eligible for a free of charge port back to the Simple Telecoms network until the term of 36 months has passed from the original port out date, irrespective of any current or future offers being advertised in the press or Simple Telecoms websites. Should you wish to move your telephone number back to us within the 36-month period, there would be a cost to do so. Should you retain the FTTH/FTTP broadband service with us the monthly cost for the broadband plan service would be adjusted to reflect the cost of the Broadband service only. In the event of a power cut how can I still use my telephone? You would need to purchase a battery backup for both the router, the Fibre ONT and the handset. You can purchase a Battery Backup from us which will keep the router unit powered for about 1 hour. Otherwise, customers will need to provide their own Battery Backup arrangements for these devices which we have found typically costs around £90 with VAT. If you would like help with this, please call us on 0330 122 0000 Monday to Friday 9AM to 5PM Will my telephone extensions still work? Yes, and no, when a telephone line number is converted to a digital system all extensions will stop working, as extensions are copper based lines. However, Openreach can fit a Voice Reinjection plate, which can cost over £150.00 and will require a separate visit by an Openreach engineer. to be fitted. In Openreach terminology, Voice Reinjection is the way to route voice signals from a VoIP/Cloud service (Router) onto the existing home telephone wiring (other phone sockets), providing these extensions have been installed by Openreach and not a third party. This will become more common as copper pairs are replaced by optical fibre. Using a Voice Reinjection plate will allow continued use of extension wiring. However, we strongly recommend using a BT 4600 cordless phone kit as reusing these extension sockets and wiring may give you problems in the future. Openreach are only responsible for faults up to the back of the main telephone socket / Voice Reinjection plate. So, if you do have a problem with an extension this could be costly to fix.
Super Symmetrical Ultrafast Fibre Broadband Important InformationCredit Limit and Credit Check When you apply for any telephone or Broadband service contract with us we will perform a hard credit check on the user and the address the service is being provided at. We may also credit check the bill payer if different to the user. This will involve a credit reference agency to confirm your identity/s. They'll also examine your financial records and borrowing history. Using this information provided by the credit-rating agency, which in our case is Creditsafe. We will then make a decision whether to accept you for the contract/service you’ve applied for. This decision is made solely by our credit-checking team based on the information from Creditsafe. A credit check is ONLY performed once a direct Debit has been set up with us, as this is regarded as an acceptance of our terms and conditions, and intent to apply for a service. If your credit rating prevents you from getting a contract from us we may offer a tailored solution for people with bad credit. If your application is accepted a credit limit will be placed on the account for any chargeable calls. This safeguards our customers from running up a large bill. If this credit limit is reached outbound calls will be barred other than 999 freephone and the NHS helplines. However, if you have a Care Alarm this may cease to operate if your credit limit is breached. Call spend Warnings can be set up within our online billing system, and we strongly recommend this is done. Please note. Any credit check performed be it on the end user and or the bill payer will show on your/their credit history.
Who is CreditSafe? - Creditsafe, are global intelligence experts, specialise in business and consumer credit checking, and is the world's most used provider of online credit reports. Your credit history is checked by CreditSafe. If you have any questions about your credit file you'll need to speak directly to CreditSafe. All services are provided on a 30-day rolling contract, with no disconnection or termination cost. Our Home Fibre service is not for business use. If we suspect the service is being used for business use we may terminate the service without warning. Please click the link below for our full terms and conditions. Consumer Price Index Rate increases If you sign up to a new contract or renew your contract for a broadband and or telephone service (including call charges, features, add-ons, broadband, mobile and VoIP plans) the monthly price will increase each year from April 2023. That increase is based on the Consumer Price Index Rate of inflation which is published in January each year plus 3.9% Fair Usage Policy (FUP) and Acceptable Use Policy (AUP) As do all providers, to protect our customers and our network we have a FUP and AUP policies in place. These obligations require your use of our Services to be for private, personal, and legitimate consumer purposes. For information on our FUP and AUP policy. Monthly charges for services You will be charged rental from the day Simple Telecommunications Ltd supplies the service. All chargeable services are paid in advance. The first invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months). This advance payment means you'll have covered your 30-day notice period for cancellation, allowing us to terminate your service/s for you the same day you notify us should it become necessary. It will also include the part month during which the service went live with us. Services are provided subject to status and or credit check. We only accept Direct Debit for monthly service payments. Our Direct Debits are regulated by the Financial Conduct Authority, the Authorised Payment Institution. We collect direct debits on or around the 15th of each month, and your payments are protected by the Direct Debit guarantee. Direct Debits are set up directly via our website or by email. No more filling out paper mandates and posting them back. Services and paying via Direct Debit are subject to status and or credit check. Please note a live direct debit must remain in place, as this is linked to your service. If you cancel a direct debit your service will automatically suspend until it is replaced and a new DD is linked to your account. There would also be a charge for the cancellation of the DD as well at £7.50 per month until the DD has been reinstated. ¥ Free installation on our 100/20 and 160/160 Super Symmetrical Ultrafast Fibre Broadband service Our Home Fibre 100/20 and 160/160 Symmetrical has a 30-day minimum term, BUT if the service is cancelled within 30 days of installation/Go Live date, there is £145 including VAT cancellation fee.
The monthly price for monthly services will rise in April each year by the rate of inflation plus 3.9%, from 2023 |
