Phone Line only Service

 Telephone Lines in Care Homes - From £10.99 a month (cheaper than BT))


Telephone line in Care Homes and Shelterd Housing

Telephone line in Care Homes and Sheltered Housing - Moving a parent into Sheltered Accommodation, Nursing Homes, or a Care Home is a very stressful and emotional time, along with all the procedures to follow and paperwork to complete, getting a phone line installed is just another thing on the long list of things to sort out.

With our Telephone Only service for care homes and sheltered housing we will sort everything out for you, making it as stress free as we can.

We'll make the whole thing simple - We'll check what services are available in the care home room, nursing home or sheltered accommodation, and If there's already a stopped working line we can have it up and running within 24/48 hours. If we need to put in a new line, it usually takes up to 10 working days.


 NO connection fees - Saving 100% against BT, TalkTalk, Virgin and Plusnet

NO call connection fees, ever - Saving you 100% against TalkTalk, Virgin and Plusnet

Unlike BT, TalkTalk, Sky, Virgin, Plusnet and the Post Office we DO NOT charge any call connection or setup fees on ANY of our chargeable calls, with exception of our Super Saver line rental service, and calls that attract connection charges (eg Directory Enquiries, 084,087 no's) saving you a massive 100% on every changeable call that you make.

This can make a substantial impact to a phone bill when you consider BT Retail and Plusnet charge a 23 pence* call connection fee, with TalkTalk and the Post Office charging a 22 pence* connection / setup fee.

(*BT/Post Office price as of the 12th November 2018)


 Low Cost BT Telephone Line for Care Homes and Sheltered Housingg

No call connection charges

No long term contracts

 Per number spend bars

Monthly spend bars

Per second billing

 BT phone line transfers

TalkTalk /Virgin transfers

3 call packages to pick from

Low International calls

New line installations

Rental 33% lower than BT

Call charges upto 89% lower

Telephone only service

Have a question,  just ask us

 No Long Term telephone contracts - Just 30 days rolling

No Long Term telephone contracts - 30 days

No long-term contract and no termination fees. All new lines and like for like transfers are on a 30-Day rolling contract, with 30 days notice.  

New lines or transfers from TalkTalk, Virgin, Sky and the Post Office are also on just a 30 day contract. Our billing is done via Direct Debt and there are NO line disconnection changes when you stop or move the telephone line.


 The UK's cheapest line rental and call charges - Prices Include VAT

When comparing prices, you may been told by other providers that there is no cost to go onto their service. However, BT do charge us for the work which is why we must charge to install and transfer the line. The cost for installing the line charged by BT is the same for all providers. So, it is likely that, if they do not charge it as a separate cost up front, they will include it as a hidden cost, and higher line rental and call charges, as well as tie you into a long contract so that they can recoup it.

New BT Line £65.00
Transfer a BT Line £17.99
restart a BT line £45.00
Other providers

New BT Openreach telephone line - £65.00 with VAT

We supply the lowest cost new telephone lines and call solutions across the whole of the UK. All the telephone lines we provide are supplied and supported by our partners Openreach, which are part of the BT Group, and are heavily regulated to ensure that no one provider has an advantage over the other. As such we buy our lines and support from Openreach on the same basis as everyone else.

We do all the work, from booking the line and broadband installation, and in some cases the BT Openreach engineer will not even have to visit your home. It takes around 10 working days to have your new landline telephone connection installed, depending on how busy the BT engineers are at the time of placing the order.

All new lines are provider on our 30 day rolling contract

Transfer your BT telephone line - £17.99 with VAT

Moving your BT Openreach telephone line may seem stressful and hard work. So allow us to help remove some of the stress by doing all we can to make sure your BT services are up and running when you move the line to Simple Telecoms.

  • Keep your number
  • No loss of service
  • We manage the transfer from start to finish
  • We will let BT know you are transfering

Moving in to a Care Home, Sheltered Accommodation, or changing rooms

If you're moving home within your own telephone exchange area you may be able to take your current phone number with you. This is classed as a new line installation. We'll let you know if you can keep your number and if so, we will organise your telephone move for you.

If you are moving rooms within the same address, unfortunately this is still classed as a new installation and address change, and charged as a new installation as we will still need to sand an engineer out to site make this change.

However, if there is a stopped line at the new address or room it may be cheaper to restart this line with a new number. We will advise you if this can be done at the time.

Need help? Click here

Restarting a BT or MPF telephone line - £45.00 with VAT

A stopped line is an existing phone socket that is present in a prmises that is not able to make or receive calls, but has a line still connected to the telephone socket.

Before you agree to restart a stopped line, we strongly recommend you complete a physical test of the socket, and run the test below.

If you have a telephone socket but no dial tone please contact us, as not all stopped line will work using this test. We can then run an address check in the Openreach database to check.

Time to switch a stopped line back in to service is normally between 24 hours and 3 working days. No engineer will need to come to the permises.

a) Locate a the telephone socket in the house.

b) Connect a standard PSTN telephone handset into it.

c) Listen for a dial tone. If the line is dead then this isn't the stopped line.

d) If dial tone is present dial 17070, which is a BT test number.

e) Listen, and a voice will read to you the phone number associated to the line.

f) This should read back a telephone number, however this may be a 'ghost' number. But as long as you have dial tone it should be fine to restart.

Need help? Click here

Transfer from another provider from - £47.50 with VAT

  • Keep your telephone number
  • Time to transfer the line 10 working days
  • No loss of telephone service
  • We fully manage the transfer from your old provider

TalkTalk, EE, Vodafone and Sky lines use LLU/MPF providers, who run their own network and deliver entirely their own services to end users (i.e. they are not simply reselling BT Wholesale service).

We have only listed the main operators who fulfil this criteria as there are far too many to list. To transfer these types of lines will require us to send a BT engineer to the local exchange to move the line back to the main BT network, at a cost of £47.50. This covers these wages, Van, Insurance ect.

*Virgin transfer POA (price on application) transfer/install please contact us for more information on transferring a Virgin line. **


New Mobile Call Saver - Call mobile phoned for 2p per minute inc VAT 24/7

 Lowest telephone only line rental - Price Includes line rental & VAT

We offer the UK's best value telephone only line rental, all offering great savings, and still on our 30 day rolling contract service. Please see below for more details.

super saver £10.00 per month
call charges
fault repeir level
extra services
  • Line rental £10.99 per month including VAT
  • FREE unlimited weekend calls to UK landlines (01,02 and 03 numbers)
  • Free Caller ID and Withhold number service
  • Free Premium number call barring included
  • Free call spend alarm included
  • Free 1471 service included
  • Openreach repair Care Level 1 included
  • Just a 30-day rolling contract
  • Openreach repair level 1
Free, no-obligartion quote phone only line
  • Unlimited weekend calls to UK landlines (01,02 and 03 first 60 minutes per call)*
  • UK landlines 6p per minute 24/7
  • UK standard mobiles 10p per minute 24/7
  • Call connection charge 10p per call 24/7

*After 60 continuous minutes these calls will be charges at the standard rates for the remainder of the call./ Hang up before the 60 minutes and redial to avoid incurring call charges. Weekends are Friday 00.01 to Sunday 23.59

Free, no-obligartion quote phone only line

Level 1 - Included in all our line rentals and call plans.

Clear by 23.59 day after next working day, Monday to Friday, excluding Public and Bank Holidays. For example, fault reported Tusesday, clear Thursday.

For full information on Care Levels & Faults please click here

Free, no-obligartion quote phone only line
  • Voice Mail 1571 - £1.50 per month
  • Call Waiting - £1.56 per month
  • Call Divert - 2.50 per month
  • Ring Back - £1.56 per month
  • Choose to Refuse - £1.56 per month
  • Anonymous Call Rejection - £1.56 per month
  • Upgrade to repair level 2 - £1.56 per month
  • Upgrade to repair level 2+ - £35 per year
  • Paper bill - £1.85 per month
  • Add Mobile Saver for just £2.50 per month to get UK mobiles for 2p 24/7
Free, no-obligartion quote phone only line

 Senior line telephone call packages - Prices Include line rental & VAT

basic line £12.60 per month
call charges
fault repair level
extra services

  • Line rental £12.60 per month including VAT
  • FREE 60 minutes per month to UK standard mobiles anytime
  • Lower call charges and no call connetion 
  • Free Caller ID and Withhold number service
  • Free Premium number call barring included
  • Free call spend alarm included
  • Free 1471 service included
  • Openreach repair Care Level 1
Free, no-obligartion quote phone only line
  • Included 60 minutes per month to UK Standard mobiles*
  • UK landlines 1.5p per minute 24/7
  • Peak UK standard mobiles 6p per minute
  • Off peak UK standard mobiles 4.5p per minute
  • NO call connection charge

*After 60 minutes to UK Standard mobiles these calls will be charges at the standard rates for calls. Included UK mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, (FM1, FM2, FM4 ,FM5 and FM6) at any time. Other mobile networks are charged at a different rates. Weekends are Friday 00.01 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & night time Monday to Friday before 7am & after 7pm.

Free, no-obligartion quote phone only line

Level 1 - Included in all our line rentals and call plans.

Clear by 23.59 day after next working day, Monday to Friday, excluding Public and Bank Holidays. For example, fault reported Tusesday, clear Thursday.

For full information on Care Levels & Faults please click here

Free, no-obligartion quote phone only line
  • Voice Mail 1571 - £1.50 per month
  • Call Waiting - £1.56 per month
  • Call Divert - 2.50 per month
  • Ring Back - £1.56 per month
  • Choose to Refuse - £1.56 per month
  • Anonymous Call Rejection - £1.56 per month
  • Upgrade to repair level 2 - £1.56 per month
  • Upgrade to repair level 2+ - £35 per year
  • Paper bill £1.85 per month
Free, no-obligartion quote phone only line
weekend & evening £14.99 per month
call charges
fault repair level
extra services
  • Line rental £14.99 per month including VAT
  • Unlimited UK landline calls weekends & evening 60 minutes per call
  • FREE 90 minutes per month to UK standard mobiles anytime
  • Lower call charges and no call connection charge
  • Free Caller ID and Withhold number service
  • Free Premium number call barring included
  • Free call spend alarm included
  • Free 1471 service included
  • Openreach repair Care Level 1 included
  • Just a 30-day rolling contract
Free, no-obligartion quote phone only line
  • Unlimited UK landline calls weekends & evening 60 minutes per call
  • Included 90 minutes per month to UK Standard mobiles*
  • UK landlines 1.5p per minute 24/7
  • Peak UK standard mobiles 6p per minute
  • Off peak UK standard mobiles 4.5p per minute
  • NO call connection charge

*After 90 minutes to UK Standard mobiles these calls will be charges at the standard rates for calls. Included UK mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, (FM1, FM2, FM4 ,FM5 and FM6) at any time. Other mobile networks are charged at a different rates. Weekends are Friday 00.01 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & night time Monday to Friday before 7am & after 7pm. After 60 minutes to a UK landline number 01,02, and 03 at weekends and evenings will be charges at the standard rate for the remainder of the call.

Free, no-obligartion quote phone only line

Level 1 - Included in all our line rentals and call plans.

Clear by 23.59 day after next working day, Monday to Friday, excluding Public and Bank Holidays. For example, fault reported Tusesday, clear Thursday.

For full information on Care Levels & Faults please click here

Free, no-obligartion quote phone only line
  • Voice Mail 1571 - £1.50 per month
  • Call Waiting - £1.56 per month
  • Call Divert - 2.50 per month
  • Ring Back - £1.56 per month
  • Choose to Refuse - £1.56 per month
  • Anonymous Call Rejection - £1.56 per month
  • Upgrade to repair level 2 - £1.56 per month
  • Upgrade to repair level 2+ - £35 per year
  • Paper bill £1.85 per month
Free, no-obligartion quote phone only line
anytime £20.00 per month
call charges
fault repair level
extra services
  • Line rental £20.00 per month including VAT
  • Unlimited UK landline calls up tp 120 minutes per call (01,02,03 numbers)
  • FREE 400 minutes per month to UK standard mobiles anytime
  • Lower call charges and no call connection charges 
  • Free Caller ID and Withhold number service
  • Free Premium number call barring included
  • Free call spend alarm included
  • Free 1471 service included
  • Openreach repair Care Level 2 included
  • Just a 30-day rolling contract
Free, no-obligartion quote phone only line
  • Unlimited UK landline calls up to 120 minutes per call*
  • Included 400 minutes per month to UK Standard mobiles*
  • UK landlines 1.5p per minute 24/7
  • Peak UK standard mobiles 6p per minute
  • Off peak UK standard mobiles 4.5p per minute
  • NO call connection charges

*After 400 minutes to UK Standard mobiles these calls will be charges at the standard rates for calls. Included UK mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, (FM1, FM2, FM4 ,FM5 and FM6) at any time. Other mobile networks are charged at a different rates. Weekends are Friday 00.01 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & night time Monday to Friday before 7am & after 7pm. After 120 minutes to a UK landline number 01,02, and 03 the standard rate for the remainder of the call will apply.

Free, no-obligartion quote phone only line

Level 2 - Included in all our line rentals and call plans.

Clear by 23.59 next day, Monday to Saturday, excluding Public and Bank Holidays.

For example, fault reported Tuesday, clear Wednesday

For full information on Care Levels & Faults please click here

Free, no-obligartion quote phone only line
  • Voice Mail 1571 - £1.50 per month
  • Call Waiting - £1.56 per month
  • Call Divert - 2.50 per month
  • Ring Back - £1.56 per month
  • Choose to Refuse - £1.56 per month
  • Anonymous Call Rejection - £1.56 per month
  • Upgrade to repair level 2+ - £35 per year
  • Paper bill £1.85 per month
Free, no-obligartion quote phone only line
anytime + £25.50 per month
call charges
fault repair level
extra services
  • Line rental £28.50 per month including VAT
  • Unlimited UK landline calls, up to 120 minutes per call (01,02 03 numbers)
  • FREE 1200 minutes per month to UK standard mobiles anytime
  • FREE 1200 minutes to 24 countries anytime †
  • Lower call charges and no call connection charges
  • Free Caller ID and Withhold number service
  • Free Premium number call barring included
  • Free call spend alarm included
  • Free 1471 service included
  • Openreach repair Care Level 2 included
  • Just a 30-day rolling contract

†Anytime Ultimate 24 countries: Australia, Belgum, Canada (landlines & mobiles), China, Denmark, France, Germany, Gibraltar, Greece, India, Republic of Ireland, Israel, Luxembourg, Italy (Inc. Vatican City), Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Singapore, South Africa, Spain (& The Balearic Islands), Sweden, Taiwan, USA (landlines & mobiles). Calls made from Northern Ireland to the Republic of Ireland landlines are charged as a national call.

Free, no-obligartion quote phone only line
  • Unlimited UK landline calls 120 minutes per call*
  • Included 1200 minutes per month to UK Standard mobiles*
  • Include 1200 minites to 24 countries at anytime † *
  • UK landlines 1.5p per minute 24/7
  • Peak UK standard mobiles 6p per minute
  • Off peak UK standard mobiles 4.5p per minute
  • NO call connection charges

*After 1200 minutes these calls will be charges at the standard rate for the number dialled. Included UK mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, (FM1, FM2, FM4 ,FM5 and FM6) at any time. Other mobile networks are charged at a different rate. Weekends are Friday 00.01 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & night time Monday to Friday before 7am & after 7pm. After 120 minutes to a UK landline number 01,02, and 03 the standard rate for the remainder of the call will apply. Inclusive calls to our International Countries do not include calls to mobiles, unless other wise stated.

Free, no-obligartion quote phone only line

Level 2 - Included in all our line rentals and call plans.

Clear by 23.59 next day, Monday to Saturday, excluding Public and Bank Holidays.

For example, fault reported Tuesday, clear Wednesday

For full information on Care Levels & Faults please click here

Free, no-obligartion quote phone only line
  • Voice Mail 1571 - £1.50 per month
  • Call Waiting - £1.56 per month
  • Call Divert - 2.50 per month
  • Ring Back - £1.56 per month
  • Choose to Refuse - £1.56 per month
  • Anonymous Call Rejection - £1.56 per month
  • Upgrade to repair level 2+ - £35 per year
  • Paper bill £1.85 per month
Free, no-obligartion quote phone only line

Opt in required for Caller ID & Withhold Number service.  * Included UK mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, (FM1, FM2, FM4 ,FM5 and FM6) at any time. 

UK Standard Mobile charges applies unless the call is included in a call plan or the number being dialled is one of the Premium Mobile Numbers starting with the following numbers below.

07451, 07520, 07744, 07755, 074181, 074184, 074187, 074189, 074409, 074518, 074519, 074520, 074521, 074522, 074523, 074524, 074525, 074526, 074570, 074571, 074573, 074575, 074584, 074650, 074651, 075202, 075203, 075205, 075371, 075588, 075894, 075895, 075896, 075897, 077001, 078221, 078229, 078920, 078921, 078939, 079781, 079782, 079783, 079786, 079787. Other mobile networks are charged at a different rate. Included UK landline calls are subject to a Fair Usage Police (FUP) Click here for more information


 Get the BT 4600 cordless telephone - Block 100% of nuisance calls

The BT4600 nuisance and cold call blocker cordless phone range includes BTs Virtual Assistant to block up to 100% of cold and nuisance calls. The BT4600 comes with a new one touch call blocking button so you can block callers from ever getting though again at the touch of a button. It also comes with BT's unique Virtual Assistant, which means you'll never have to speak to another cold caller again*

Nuisance Call Blocker Shield
£ 49.99
(-16.00%) £ 41.99
Nuisance Call Blocker V2000
£ 59.99
(-16.67%) £ 49.99
Nuisance Call Blocker V5000
£ 69.98
(-14.28%) £ 59.99

Care Home lines Frequently asked questions

We never forget, "trust cannot be bought; it must be earned", so we decided to join TrustPilot.
If you have any feedback please do not hesitate to voice your opinion.

Our Telecom services are as clear and transparent as possible.

At Simple Telecoms we are committed to supplying our customers with not only good value telephone only solutions but ensuring that our pricing and services are as clear and transparent as possible. Our industry is filled with gimmicks, catches, small print and commitments.

We prefer to offer a simplistic view of telecoms with to the point phone call charges and billing. The majority of our customers do make significant savings compared to their existing suppliers, and if you are not completely satisfied, we provide you with the flexibility of 30 day minimal contract period.