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Report a Copper Landline Fault
Report a Digital Line Fault
Ultrafast Full Fibre Broadband only deals - Check to see if you can get connected
Your Ultrafast Full Fibre Broadband only deals on just a 30 day rolling contract after your first 90-days. Available to over 3,500,000 premises, with more being added each week.
You can even have a
free telephone service with our Digital Voice PAYG telephone service, and you can keep your old telephone number as well.
We are always ready to help and answer any questions regarding our services. We like to do things the old-fashioned way so, unlike our competitors, we do not simply ask our customers to blindly sign up to our services online. Instead we offer a very personalised, efficient and friendly service that's tailor made to meet your individual needs. We will always put the customer before profit. You are welcome to drop us your questions via email, or just ask us to call you back.
CityFibre Ultrafast Full Fibre Internet information
Cooling Off Period
All new orders are covered by a statutory 14-day cooling-off period beginning on the date you agree to our services. In some cases, we can expedite your installation or activation. However, if your service is activated within these 14 days, you waive your right to cancel. If an ongoing order is cancelled, no additional orders will be accepted for the same name, address, or telephone number for 36 months from the cancellation date.
General Terms and conditions
Your contract's minimum length is 90 day and it runs from the day your service is installed.
• After the first 90-days you’ll be able to cancel your service with just 30 days’ notice.
• Early termination/reminder of contract charges will apply if the service is cancelled within the minimum 90-days contract term.
Addendum - Broadband Services
It’s the customers responsibility to check that their devices and computer/s can run the service you have selected. As older computers, Hubs, and other older devices can normally only run a maximum of 100 Mbps.. Addendum for the Broadband underline element of the Digital Voice service - Please click the link below for our Terms and
Conditions for Broadband
Addendum - Digital Voice (VoIP service)
If you have opted for a telephone service please click the link for our terms and conditions for VoIP lines (SoGEA/FTTP/FTTH)
Addendum Terms and Conditions VoIP
Consumer Price Index Rate Increase
As with all providers, if you sign up to a new contract or renew your contract for a telephone service (including call charges, features, add-ons, broadband, mobile and VoIP plans) the monthly price will increase each year from April 2025. That increase is based on the Consumer Price Index Rate of inflation which is published in January each year plus 3.9%
Fault Care Levels and response times (Please take time to read)
First and foremost, Full Home Fiber feeds do not come with any SLA (Service Level Agreement) as this is classed as a basic residential service. A response does not always mean that the fault will be fixed. For example, if there is a storm and a pole or Fibre Line is physically damaged the fault may take longer to rectify. The response is just an initial assessment of the problem by the engineer and, where possible, their estimate of when it will be sorted. Obviously, if it can be fixed at this initial assessment, it will be. But if a major fiber cable has been cut due to digging (which happens more than we would like) then there can be a much lomger delay in the fix time.
Care operates during normal working hours. For the reporting of faults, the Simple Telecoms helpdesk is available, 24 hours a day, seven days a week (including UK Public and Bank Holidays). However, Faults can only be logged with the underlying provider between 9AM and 6PM Monday to Friday, excluding Bank Holidays and Weekends. Outside of these periods a fault will be progressed by us between the hours of 09:00 -20:00. If a fault is found this will be passed to the underlying provider to investigate. We will then have a clear/response to the fault within 48 working hours of receipt of the fault report, excluding any allowable parked time.
See if you can get our CityFibre Ultrafast Fibre Optic Broadband at your address.
CityFibre
is installing Ultrafast Full Fibre Internet up and down the UK. If it’s available where you live, We will send you a Full cost breakdown.
Please complete this form and we'll send you some information about the service we can offer. Please complete all fields that apply.
We will only contact you using the contact details you supply. We need the full phone number and address as we need to check what infrastructure exists before we know what work is needed, so we can't give you a price without this information. This quote is supplied without obligation. We won't pressure you to sign up with us.
We DO NOT pass any customer information to third parties.
If CityFibre is not available at your address yet, we will offer you a service that is the closest we can get based on the information from Openreach on what services are available at the address. We can also put you on our checklist, and we will check your address every few months to see if CityFibre has reached your address.
IMPORTANT: YOU MUST INFORM US - Please check the box on this form if the end user has a Care Alarm system connected to the line.
Your Name
*
Date Of Birth
*
The address
*
Address Postcode
*
What is your/their contact number?
What sort of address is it?
*
Private Address
Nursing / Care Home
Sheltered Accommodation
Warden Assisted
Mobile Home
Annex to a main address
Other
Who should we contact with the info?
*
What contact number should we use?
*
What contact email should we use?
*
Do you have permission to act on the end users behalf
*
Yes I have permission
Not at this time
Which Ultrafast Full Fibre broadband only plan are you interested in?
*
Ultrafast Fibre 160 - £29.98 per month
Ultrafast Fibre 500 - £38.98 per month
Ultrafast Fibre 900 - £44.98 per month
Please click if you DO NOT need a telephone service
Please tick if you would like move you current telephone number on to the Included PAYG telephone service
Please tick if you would like move you current telephone number on to the Calls Included telephone service
Please tick if you would like a NEW telephone number
Please check if you would like us to keep you updated when available IF CityFibre is NOT available in your area yet.
Please tick if you would like a cost for a Battery Backup for the router and ONT in case of a power cut
Is there any other information you fill we need to know?
IMPORTANT YOU MUST INFORM US - Please tick if the end user has a Care Alarm system on the line
We are GDPR Data compliant. Please tick that you agree to our Data Protection and privacy Terms and Conditions before sending your request.
*
Send in your request for Ultrafast Broadband quote
Click here for our full General Data Protection Regulation (GDPR).
Simple Telecommunications Ltd collects and acts as the data controller for information submitted by you through this website.
It will be shared with appropriate Simple Telecommunications Ltd staff only,
and used to contact you with information on Simple Telecommunications Ltd products and services if applicable.
Care Alarms and Digital Services - Important Information
If you have a care alarm on the premises you must tell us BEFORE you place any order
. Care alarms and digital services - if you have a care alarm, read this
Ofcom regulations now specify that we must inform them if there is a care alarm system on the premises, irrespective of whether it will be used with the new digital service. We must indicate that it will continue to work when the service goes live.This is their way of ensuring that those dependent on an alarm will not be left without access to emergency services should it be necessary. We cannot assess your premises and equipment ourselves, we can only pass on the information you provide.
Therefore, it is essential that you speak with your alarm provider before placing an order to be 100% certain
that, either it will in no way need the new service to function, or that it is compatible with the new service.Failure to check that your alarm will continue to work may put the lives of residents at risk. Failure to notify us of the presence of a care alarm when an Openreach engineer visit is required, will result in the engineer refusing to complete the installation and will incur extra charges as it will be classed as a visit to premises that are not ready.
UK based customer services team
. - We take the safety of our customers seriously
Working with Vulnerable People requires our customer services team to have an ongoing assessment that is essential for their employment of their eligibility to work with vulnerable persons. This involves a check of a person's national criminal history (including spent convictions, pending and non-conviction charges) and other disciplinary and police information.
We are carry out screening to BS7858:2019 level, used in the security sector
to see whether an employee could pose a risk to the safety and wellbeing of vulnerable people. Giving our customers the peace of mind that the people we are employing are trustworthy and can carry out the job with trust and integrity. On top of this we also pre employment Psychometrice Testing of each employee for personality, behavioral characteristics, attitude assessment, and vocabulary test.
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