Ultrafast Full Fibre Broadband only deals - Check to see if you can get connected![]() Due to Ofcom regulations, providers like us are required to supply battery backup solutions to keep Openreach equipment running during power outages, along with other obligations. These requirements have significantly increased the cost and complexity of providing Full Fibre services, particularly for elderly customers. As a result, we have had to make the difficult decision to withdraw from offering Full Fibre services. We understand this may be disappointing and apologise for any inconvenience caused.
If you choose a new provider, please make sure to inform them if you have a care alarm connected to your line. Failure to declare this may result in Openreach refusing to complete the installation if an alarm is later found. Your provider must also supply a free battery backup for both the router and the fibre ONT (Optical Network Terminal). UK based customer services team. - We take the safety of our customers seriously Working with Vulnerable People requires our customer services team to have an ongoing assessment that is essential for their employment of their eligibility to work with vulnerable persons. This involves a check of a person's national criminal history (including spent convictions, pending and non-conviction charges) and other disciplinary and police information. We are carry out screening to BS7858:2019 level, used in the security sector to see whether an employee could pose a risk to the safety and wellbeing of vulnerable people. Giving our customers the peace of mind that the people we are employing are trustworthy and can carry out the job with trust and integrity. On top of this we also pre employment Psychometrice Testing of each employee for personality, behavioral characteristics, attitude assessment, and vocabulary test. ![]() |