Mobile Phone Service For Expats In SpainA New way to have a UK Telephone number on your Spanish mobile phone.Ideal for expats who want to retain their UK home or mobile number after relocating to Spain
Home2Mobile is the perfect solution for anyone who has moved or is planning to move to Spain and needs a standard or mobile UK telephone number. It’s ideal for keeping your existing UK home or mobile number to stay connected with doctors, tax offices, banks, hospitals, and friends or family, just as if you’d never left the UK.
Many expats rely solely on a Spanish mobile phone, but with EU roaming charges in play, running a UK-based mobile phone on permanent roaming can become expensive. Home2Mobile eliminates this issue by providing a cost-effective way to maintain your UK number.
The service is specifically designed to function like a traditional landline using Movistar or Orange to route voice calls over their networks back to the UK—without relying on VoIP. This ensures reliable connectivity at a competitive price, making it an excellent entry-level digital line solution for expats.
With Home2Mobile, your UK number works on any mobile device with eSIM capability, so you can take it with you wherever you go—whether in Spain or anywhere else in the world. The only requirement is a UK address and bank account to pay the monthly rental.
Our service does not require a mobile app or mobile data to functionUnlike similar services that depend on VoIP, our service doesn't require you to download an app or use mobile data. Calls are routed directly through Movistar or Orange in Spain to our UK-based network, ensuring reliable connectivity. This sets us apart from many VoIP-based services that rely on a data connection, which can be inconsistent and depend heavily on your mobile data signal strength. Instead of disconnecting your UK telephone number/s when you move to Spain simply transfer it to our Home2Mobile eSIM card. And safeguard your telephone number. NO Smartphone needed.
Unlike almost all other services, this is NOT a landline divert to a mobile number service.
Home2Mobile is Ideal if you need a UK telephone or mobile number in Spain 5 Reasons To Chose Home2Mobile SIM ServiceKeep your UK home telephone or UK mobile number alongside your existing Spanish mobile number, and pay one line rental for both UK Numbers.You have the option to use both your UK mobile and UK landline numbers on a single eSIM, or simply just your UK landline number - no need to have a UK mobile number at all. You will also only pay one low line rental for both UK numbers per month. Unlike almost all other services, this is NOT a call divert service. Home2Mobile is specifically designed to keep your UK traditional UK landline and UK mobile numbers in Spain with a special eSIM.Unlike similar services, there’s no need to download an app or have mobile data for our service to function. Unlike many services that rely on VoIP to make and receive calls. Just scan the QR code and off you go. It’s more affordable for people to contact you, as they’re dialling your UK landline or UK mobile number rather than a Spanish number.Not everyone in the UK has a Internatonal calls included call plan. So more cost-effective for people to call you since they're dialling your UK landline or mobile UK number instead of calling you on a Spanish mobile number. Your old UK home landline number or UK mobile can be displayed on making outbound calls.We can display your old UK home telephone number when you're making phone calls thriough our eSIM, or if you prefer, we can show your UK mobile number instead. Simply let us know which number. You also only pay one rental for both UK numbers. Never miss a call from your doctor, hospital, or loved ones again by keeping your landline number active.With your UK home and or number UK mobile number now on your Spanish mobile, you’ll never have to notify everyone that you’ve switched off your landline or left the country. This means no more missed calls from your doctor, hospital, or loved ones.
Port your landline number on to your Spanish mobile or GSM phoneYou don’t need a Smartphone to stay connected anywhere Keep your home numberKeep your existing UK home and mobile numbers or start fresh with a new number - it's entirely up to you. Plus, you can have multiple numbers, allowing you to use both your UK home and mobile numbers on the same Spanish mobile using our special eSIM card. NO App Or Data NeededUnlike similar services, there’s no need to download an app, have mobile data or even a Smartphone for our service to function. Calls are made over the Orange and Movistar mobile networks, which is in contrast to many services that rely on VoIP to make and receive calls, which require a data connection. Save on Rental and RoamingNo EU roaming charges apply. You only pay the monthly rental—nothing extra for roaming in Spain. Using a UK-based mobile phone on permanent roaming can be costly, but with our service, that's not a concern. When you return to the UK, the SIM will automatically reconnect to the Simple Mobile network as soon as you switch on your phone. No need to tell everyoneWith your home and/or mobile number now active on your Spanish mobile, you won’t have to inform everyone when you disconnect your landline or mobile in the UK. This means no more missed calls from your doctor, hospital, or—most importantly—your loved ones. They can simply call your number, and we’ll forward it to your mobile in Spain, all at no cost to you.
Multi number SIM Service Home2Mobile - Packages and pricing - Rolling plans
Home2Moble Basic - £15.97 /month
✔ NO Smartphone needed
✔ Keep your UK landline Number
✔ Keep your UK mobile Number
✔ Pay one rental for both numbers
✔ NO App or data needed
✔ Unlimited UK Local calls*
✔ Unlimited UK National calls*
✔ Unlimited UK mobile calls**
✔ Call UK Freephone numbers
✔ Unlimited SMS***
✔ Voicemail included
✘ No Data included
✔ Decide which number to display
✔ Inbound/Outbound call blocking
✔ FREE eSIM. Just scan the QR code
✔ 30 Day rolling contract Never lose your old UK telephone or mobile number, just move it to your Spanish mobile
It’s more affordable for people to contact you, as they’re dialling a UK number rather than a Spanish mobile number.
Save on telephone line rental costs. Pay one low line rental for both your UK landline and UK mobile number per month Home2Mobile 3GB
£17.98 /Month✔ Smartphone needed to use data
✔ Keep your UK landline Number
✔ Keep your UK mobile Number
✔ Pay one rental for both numbers
✔ NO App or data needed
✔ Unlimited UK Local calls*
✔ Unlimited UK National calls*
✔ Unlimited UK mobile calls**
✔ Call UK Freephone numbers
✔ Unlimited SMS***
✔ Voicemail included
✔ 3GB of Data included P/M
✔ Decide which number to display
✔ Outbound call blocking
✔ FREE eSIM. Just scan the QR code
✔ 30 Day rolling contract
One off - Home2Mobile Activation costPort existing service/sPort an existing UK Home and or UK Mobile number £39.97*
Includes the transfer of an excising UK mobile and or UK home telephone number on to an eSIM
30-day rolling contract New mobile number or DDI numberNew UK mobile and or UK home DDI telephone numbers on to a eSIM. The new DDI number will be a local number based on your old location. on a 30-day rolling contract
One off setup cost £15.97* Please ensure that the mobile device you intend to use with the service is eSIM compatible.
Home2Mobile - Service InformationOur Spanish Home2Mobile service is NOT a divert service like most others services Unlike most other services that offer to connect your landline to your mobile SIM, this is not a simple call-forwarding service where calls are just redirected to your Spanish mobile number. Instead, we provide you with a eSIM card that has your home and/or mobile numbers directly on it. This means when you make calls, you can display your UK home number or your UK mobile, something a standard call-forwarding service can’t offer. The service is not a VoIP service, so it doesn’t rely on data or require an app on your phone. Home2Moble Basic - £15.97 /month - Included Unlimited calls to UK standard landlines* and mobiles** Plan includes unlimited calls to UK standard fixed landlines starting 01, 02 and 03 numbers. *
UK unlimited included calls to standard UK Mobile destinations in charge bands O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. **
Includes Unlimited Text messages.*
*After 120 continuous minutes to a UK landline number starting 01,02, and 03, the standard rate for the remainder of the call over the 120 minutes will apply. Customers should hang up before 120 minutes and re-dial to avoid additional charges.
**After 120 continuous minutes to a UK standard mobile have been used, the standard mobile rate for mobiles calls made will apply depending on the time of day. Customers should hang up before 120 minutes and re-dial to avoid additional charges.
International destinations are currently restricted and will require the removal of international call barring. All premium calls are automatically blocked. The international call bar can be lifted, but it may be subject to a deposit. Unfortunately, we cannot remove premium call barring for any account. Calls outside the bundle are charged based on the Simple Telecoms Home2Mobile rate card. Included unlimited calls and Text are subject to our Terms and Conditions regarding fair use. Please be aware that calls to Lycamobile, Lebara, or any mobile virtual network operators not operating on the UK GSM cellular network are not considered standard UK mobile numbers.
"All calls and texts are subject to our Fair Use Policy. Please refer to the 'Important Information on The Home2Mobile Service' section below for further details." Home2Mobile Data - £17.98 - 3GB included data per month - Included Unlimited calls to UK standard landlines* and UK standard mobiles** Smartphone is needed for this call plan to use the included data.
Plan includes unlimited calls to UK standard fixed landlines starting 01, 02 and 03 numbers. *
UK unlimited included calls to standard UK Mobile destinations in charge bands O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. **
Includes Unlimited Text messages. ***
Includes 3GB of data per month.
Smartphone IS neded if you are looking to use the data provided in this plan.
*After 120 continuous minutes to a UK landline number starting 01,02, and 03, the standard rate for the remainder of the call over the 120 minutes will apply. Customers should hang up before 120 minutes and re-dial to avoid additional charges.
**After 120 continuous minutes to a UK standard mobile have been used, the standard mobile rate for mobiles calls made will apply depending on the time of day. Customers should hang up before 120 minutes and re-dial to avoid additional charges.
International destinations are currently restricted and will require the removal of international call barring. All premium calls are automatically blocked. The international call bar can be lifted, but it may be subject to a deposit. Unfortunately, we cannot remove premium call barring for any account. Calls outside the bundle are charged based on the Simple Telecoms Home2Mobile rate card. Included unlimited calls are subject to our Terms and Conditions regarding fair use. Please be aware that calls to Lycamobile, Lebara, or any mobile virtual network operators not operating on the UK GSM cellular network are not considered standard UK mobile numbers.
"All calls and texts are subject to our Fair Use Policy. Please refer to the 'Important Information on The Home2Mobile Service' section below for further details." Pick which telephone number to show when making calls(CLI) Presentation If users have both a UK mobile and UK landline number linked to their account, they can select one as their default number for caller ID. Only one number can be displayed, and this setting cannot be changed on a per-call bases. Typically, we recommend setting your UK home phone number as the default for all outgoing calls. ^^Pro rata’ bundle allowance and Data Caps Pro rata’ bundle allowance - If you apply for the service part way through a month, you will only receive part of the data allowance (as you will only be billed part of the cost). So if you take a service on the 15th of the month on 10GB data plan would only be entitled to approximately 5GB for the rest of the month.
Once your data limit is reached, the data service will automatically pause until the start of the next month. This suspension cannot be overridden. Click Hear for more information. Data within the UK and 25% allowance for roaming zone 1. Data packages are capped and once consumed, data will be disabled. Numbering & Porting your UK home/mobile number/s You will receive a UK local geographic number during the setup process if you do not have a number to port. Home2Mobile accounts are not limited to a single number; however, only one number can be designated as the default outgoing Caller Line Identification (CLI). Porting your home number to Home2Mobile is free across all packages, but it is only supported from range holders with whom Simple Telecoms has a direct porting agreement. Please note that non-geographic number porting is currently unavailable. The process of porting your existing UK home number to the Home2Mobile service typically takes about 10 working days. Porting of UK mobile numbers takes about 48 hours. Additionally, we can add a new telephone number to your Home2Mobile service within 24 hours. Porting your mobile number over to us Keeping your phone number when switching providers is known as "number porting." To retain your current number, you'll need to contact your existing provider and request a Porting Authorisation Code (PAC). This code is a unique number that you'll need to provide to us. We will then give you the date your mobile number will move over to us. This is normaly 48 hours. Access to Emergency Services
The service is provided in accordance with Ofcom regulations and can support emergency services calls. Once the service is activated for the customer, calls to the 999/112 public emergency services will be routed to one of several national emergency call handling agents. Please note that the agent may not be the closest to the area code associated with the calling CLI. The presented CLI will always reflect the user’s designated default CLI as specified by the end user.
When dialling the emergency services, the call may be identified as a VoIP service from Simple Telecoms, prompting the emergency services operator to verify the caller’s address using the National Database. It is the user’s responsibility to ensure that their address information is kept up to date with us.
Calls to emergency services will display a CLI associated with the default Home2Mobile service. However, as a mobile service, Home2Mobile may not always be available in certain situations, such as:
- During a mobile operator service outage, which could result from a power failure, cell site malfunction, or lack of mobile coverage.
- If the end customer’s account has been suspended.
Additionally, it is important for end users to understand that emergency personnel may need to confirm both their identity and location when they make a call.
International and UK Premium rate numbers - Block numbers outbound To safeguard all our customers, call barring for International and UK Premium rate numbers starting 09, 118 and some 08 numbers will be applied automatically to the Home2Mobile line. Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate, you will still be unable to call some 08 numbers as they are now classed as Premium rate numbers, premium rate barring cannot be removed, unlike the international call barring, which can be removed. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093.
Home2Mobile - Dual / eSIM Mobile Phones - How They WorkNewer mobile phones now come with two SIM slots, and most also feature an eSIM slot. An eSIM is an industry-standard electronic SIM card that allows you to activate your carrier's mobile plan without needing a physical SIM card. The big advantage of having a dual SIM phone is that you can keep your current Spanish mobile SIM and plan while using a separate eSIM for your UK home or UK mobile line. Dual SIM phones come with a built-in SIM manager, enabling you to choose which SIM to use for data and to make calls from, even on a per-call basis. To activate an eSIM, you open the device settings, scan the QR code we send you using the camera, and it's installed instantly. The whole process takes just moments, eliminating the need for physical SIM swaps. Also please make sure the mobile phone you intend to use is unlocked (SIM Free) Can I have a physical SIM card? Yes, But we can only deliver the SIM card to a UK address. If your mobile dose not have an eSIM but need a physical second SIM then we can send one to you UK address. However, this cannot be sent unless you have a valid Spanish NIE/TIE number. We will also request a copy of your Spanish Foreign Identity Card, in Spanish tarjeta de identidad de extranjero (TIE)
Home2Mobile - FAQsCheck the phone is SIM FREE - SIM-Free phones: What Does It Mean When you buy a phone "SIM-free," it means the phone doesn't come with a SIM card, and you're purchasing the device outright without any obligation to a monthly contract. If your Spanish mobile phone contract has ended, you can request an unlocking code from your current or previous mobile provider. Once unlocked, your phone becomes SIM-free and can be used with any network. This service is usually free, though some providers may charge a fee.
If you are unsure please check with your Spansh mobile provider. Do I have to have a Smartphone for the service to work? No, the Home2Mobile service doesn’t require an app or data to function. However, if you are looking to use our data call plan you will need a Smartphone in order to do this. Can I run the Home2Mobile on more than one mobile phone? Unfortantly not, the service will only work on one mobile phone at a time as the numbers are in the eSIM. Unlike almost all other services, this is NOT a call divert service. Will the service work outside Spain? Yes, Upon arrival in the UK, the service will automatically switch to our Simple Mobile network, which operates on the national EE mobile network After you click the "Request a Free Quote" button and complete the online form, we’ll send you a detailed cost breakdown. If you’re satisfied with the quote, simply fill out the UK direct debit form we send you via email, and we’ll take care of the rest. For new numbers, the process typically takes about 48 hours, and your eSIM will be sent to you by email. Please note that transferring your mobile or landline number to your new eSIM can take up to 10 working days. You’ll need to provide a PAC code from your current provider for this. Additionally, we’ll ask for a copy of your Spanish Foreign Identity Card (tarjeta de identidad de extranjero or TIE). How much will it cost to port my home telephone number? Can I move my telephone number to a different provider? Yes, however, the new UK provider you are moving to will be responsible for this process. Customers that have ported their telephone number out of the Home2Mobile network to another UK provider will not be eligible for a free of charge port back to the Simple Telecoms network until the term of 36 months has passed from the original port out date, irrespective of any current or future offers being advertised in the press or Simple Telecoms websites. Should you wish to move your UK telephone number back to us within the 36-month period, there would be a cost to do so. Can I lift the barring of the International and Premium rate numbers? To safeguard all our customers, call barring for International and UK Premium rate numbers starting 09, 118 and some 08 numbers will be applied automatically to the Home2Mobile line. Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate, you will still be unable to call some 08 numbers as they are now classed as UK Premium rate numbers, premium rate barring cannot be removed, unlike the international call barring, which can be removed from "Zone One" without a deposit. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093. How reliable is the Home2Mobile service? The Home2Mobile service is very reliable, as it runs on the UK EE mobile network. However, it is dependent on coverage in your area for making and receiving calls, which is beyond our control. If the service is used outside the UK (roaming), it typically connects to the local network that EE has an agreement with. However, not all services or reliability can be guaranteed when roaming outside EE's main UK network. What if I change my mobile phone? No problem! Just let us know and we will send you a new eSIM QR code to transfer the service to your new mobile phone. How long is the contract? As with almost all our services, the contract is a 30-day rolling contract, with 30 days’ notice for disconnection. There is NO disconnection cost to pay. You will also lose your telephone number if you terminate the service without moving your telephone number to a new UK provider or service.
Important information on The Home2Mobile ServiceCredit Limit and Credit Check If you’re an existing Simple Telecoms customer switching to Home2Mobile, we won’t carry out a credit check. When you apply for any telephone or Broadband service contract with us we will perform a hard credit check on the user and the address the service is being provided at. We may also credit check the bill payer if different to the user. This will involve a credit reference agency to confirm your identity/s. They'll also examine your financial records and borrowing history. Using this information provided by the credit-rating agency, which in our case is Creditsafe. We will then make a decision whether to accept you for the contract/service you’ve applied for. This decision is made solely by our credit-checking team based on the information from Creditsafe. A credit check is ONLY performed once a direct Debit has been set up with us, as this is regarded as an acceptance of our terms and conditions, and intent to apply for a service. If your credit rating prevents you from getting a contract from us we may offer a tailored solution for people with bad credit. If your application is accepted a credit limit will be placed on the account for any chargeable calls. This safeguards our customers from running up a large bill. If this credit limit is reached outbound calls will be barred other than 999 freephone and the NHS helplines. Call spend Warnings can be set up within our online billing system, and we strongly recommend this is done. Please note. Any credit check performed be it on the end user and or the bill payer will show on your/their credit history.
Who is CreditSafe? - Creditsafe, are global intelligence experts, specialise in business and consumer credit checking, and is the world's most used provider of online credit reports. Your credit history is checked by CreditSafe. If you have any questions about your credit file you'll need to speak directly to CreditSafe. Home2Mobile Terms and Conditions The monthly price of the Home2Mobile package will increase from March 31st every year by a monetary amount. The service will increase every March 31st by £2. The price of all out of bundle charges will increase from March every year by 5%. How the Monthly Billing works You will be charged rental from the day Simple Telecommunications Ltd supplies the Home2Mobile service. All chargeable services are paid in advance. The first invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months). This advance payment means you'll have covered your 30-day notice period for cancellation, allowing us to terminate your service/s for you the same day you notify us should it become necessary. It will also include the part month during which the service went live with us. Services are provided subject to status and or credit check. We only accept Direct Debit for monthly service payments. Our Direct Debits are regulated by the Financial Conduct Authority as an Authorized Payment Institution. Your payments are protected by the Direct Debit guarantee. Direct Debits are set up directly with our direct debit partners via our website or by email. It is not possible to fill out a paper DD mandate and post it back. Services and paying via Direct Debit are subject to status and or credit checks.
Emergency Service Listing (999,112) In Spain - Access to the 999 emergency service is unavailable. Please use your Spanish mobile operator to make these calls.
In the UK - The service is provided in accordance with Ofcom regulations and can support emergency services calls. Once the service is activated for the customer, calls to the 999/112 public emergency services will be routed to one of several national emergency call handling agents. Please note that the agent may not be the closest to the area code associated with the calling CLI. The presented CLI will always reflect the user’s designated default CLI as specified by the end user.
When dialing emergency services, the call may be identified as a VoIP service from Simple Telecoms, prompting the emergency services operator to verify the caller’s address using the National Database. It is the user’s responsibility to ensure that their address information is kept up to date with us.
Calls to emergency services will display a CLI associated with the default Home2Mobile service. However, as a mobile service, Home2Mobile may not always be available in certain situations, such as:
During a mobile operator service outage, which could result from a power failure, cell site malfunction, or lack of mobile coverage.
If the end customer’s account has been suspended.
Additionally, it is important for end users to understand that emergency personnel may need to confirm both their identity and location when they make a call. Maximum call duration 2 hours. Restricted to a maximum of 99 distinct dialled numbers from each mobile customer.
The making of calls to rebate or revenue generating numbers is not allowed. Calls to NGN numbers (084,087) the NGN access cost will be charged at £0.10 per minute plus the NGN call band cost for the number. Landline calls 2,000 minutes per month. UK calls to included mobile networks - 2,000 minuts per month. Roaming calls - 2,000 minites per month. SMS/Text messages - 2,000 messages per month.
The monthly price of the Home2Mobile package will increase from March every year by a monetary amount. The service will increase every March 31st by £2. The price of all out of bundle charges will increase from
March every year by 5%. |
