Phone only deals for pensioners - From £15.98 / month1Phone is perfect for seniors facing challenges with technology, like using a mobile phone as their primary line to try to cut costs. The system uses a standard handset ¤ Ideal telephone only service if you need a telephone only dealCheapest Phone only deals for pensioners -Telephone only deals - Telephone line without broadband. With the introduction of fixed Digital lines only being installed from the 5th of September 2023 you can no longer have an old fashioned copper line. So we have come up with an alternative to a new digital telephone service, which is specifically designed to be installed and working normally within 48/72 working hours, and without the need for Openreach to install any infrastructure, and free from Openreach line faults. Can I keep my phone's current landline number? - Yes you can, even if you move addresses your number and service will go with you. Most people have had their telephone number for years, and for a lot of seniors and pensioners keeping their telephone number is a must. Price Lock - Guaranteed no line rental price increases for 24 months ΨOur Price Lock promise ensures that your monthly line rental price, exclusive of any discounts you may have received, will remain unchanged for a 24-month period from the date the service was activated. This guarantee is applicable as long as you remain on the same call plan throughout the entire duration of this period.
5 Reasons Why Choose Our 1Phone Telephone Only SolutionWorks without the need for any Openreach infrastructure or waiting to have a line installedThe 1Phone system is completely independent of Openreach or any other providers' fixed line network. So no waiting for an engineer to install a line in to the premises Use your existing handset and keep your numberMost standard telephones will work with the new 1PHONE service. If you have a copper phone number we can move this over as well. Normally takes 10 working days Fantastic solution for Care Homes and Sheltered Accommodation Quick Plug & Play solution. So regardless of if you're moving into a care home or to different room you will always have your telephone line. Just pick it up and move it Price Lock - Guaranteed no line rental price increases for 24 months ΨOur Line Rental Price Lock promise ensures that your monthly line rental price will remain unchanged for a 24-month period from the date the service was activated
How our 1PHONE telephone line only service works(4G and 5G Data)No Openreach line is needed for our 1Phone telephone line-only service setup, which is a quick Plug & Play solution. All you need to do is connect the router to a power socket and connect your handset to the router, no additional steps are required. Our service utilizes a special data SIM card housed within the 1Phone router, compatible with the four main mobile networks: Vodafone, O2, EE, and Three. This SIM card enables the router to make and receive calls using the data 4G and 5G networks - NOT through the traditional mobile signal. (There is NO internet access, this is a phone only service). The router will select the network with the strongest signal available and should the primary network experience downtime, the router seamlessly switches to the next available mobile network, ensuring continuous coverage. Before dispatching the 1Phone router and SIM card, we pre-program them with all your telephone line information.
For customer safety, call barring is automatically applied to international, premium rate numbers, personal numbers, and UK special services numbers starting with 084 and 087. Calls to mobile phones are an opt-in service, and the removal of certain call barring may require a deposit. Note that barring of premium numbers cannot be removed.
Things get unplugged - ∆ - Our opt-in 24/7 monitoring system - The Automated 24/7- service is a small chargeable bolt-on to the call plan, which will be £1.50 inc VAT. Our monitoring systems will check the router/SIM every 60 minutes to make sure the router/SIM responds to us, thus telling us the service is online. If we do not have a response an Alert will be raised against your account/the router. We will send an email to the point of contact or end user to let them know we cannot see the router online, or it has not checked back in for over 24 hours. Monitoring will be done 24/7.
Our cheapest Telephone line phone only deals that give you more
Telephone line only deal for pensioners1PHONE telephone line only service call plans
Telephone line without broadbandOur 1PHONE service does NOT need an Openreach line, and is independent of the Openreach network. Break free of Openreach, and feel the difference.
Similar to a fixed digital telephone line - Keep your current telephone number - Can be moved almost anywhere My mother had recently moved into a new care home which did not have access to BT lines. Therefore she was stuck without her landline type phone. She could not use a mobile as she is 97 and registered blind and needed her usual big button phone. However Simple Telecoms came to the rescue and she can now use her old phone through a router with a sim card inside. My mother is so much happier now and can phone family and friends any time she likes. I can thoroughly recommend Simple Telecoms. Annett Ross 20.05.2024
Dear everyone at Simple Telecoms, Just to say how pleased we are with new phone system which came today. Absolutely no bother to set up and my goodness the sound quality is really good - massive improvement over fixed line and mobiles as well. - Richard Adam 20/12/2023 1PHONE - Pay as you go
£15.98 /month inc VAT
Our Price Lock Promise Ψ
You can relax with our price promise – Guaranteed no rental price increases for 24 months from live date - GUARANTEED. NO Openreach phone line needed
Automated 24/7-service monitoring ∆
Keep your telephone number
Works with most standard handsets ¤
Service can be used almost anywhere
NO cost for incoming calls
Only Pay Only For What You Use
Calls to UK Landlines 6ppm
Calls to UK mobiles 10ppm
Call connection cost 10p per call
Free Caller Display
1571 Answerphone service
Call back last number - *68
Call back the last person who called you - *69
Premium Number Barring
118 Directory Enquiries barring
Personal Number barring (070)
Special Services barring (084)
Special Services barring (087)
DTMF-2833 compliant (Care Alarms)
30-day rolling contract £15.98 Telephone only service 1PHONE - 1000
£17.98 /month inc VAT
Our Price Lock Promise Ψ
You can relax with our price promise – Guaranteed no rental price increases for 24 months from live date - GUARANTEED. NO Openreach phone line needed
Automated 24/7-service monitoring ∆
Keep your telephone number
Works with most standard handsets ¤
Service can be used almost anywhere
NO cost for incoming calls
Includes Calls to landlines and mobiles
700 Minutes to UK landlines p/m*
300 Minutes to UK standard mobiles p/m*
NO Call connection cost
Free Caller Display
1571 Answerphone service
Call back last number - *68
Call back the last person who called you - *69
Premium Number Barring
118 Directory Enquiries barring
Personal Number barring (070)
Special Services barring (084)
Special Services barring (087)
DTMF-2833 compliant (Care Alarms)
30-day rolling contract £17.98 Telephone only service 1PHONE - 2000
£19.98 /month inc VAT
Our Price Lock Promise Ψ
You can relax with our price promise – Guaranteed no rental price increases for 24 months from live date - GUARANTEED. NO Openreach phone line needed
Automated 24/7-service monitoring ∆
Keep your telephone number
Works with most standard handsets ¤
Service can be used almost anywhere
NO cost for incoming calls
Includes Calls To landlines and mobiles
1000 Minutes to UK landlines p/m**
1000 Minutes to UK standard mobiles p/m**
NO Call connection cost
Free Caller Display
1571 Answerphone service
Call back last number - *68
Call back the last person who called you - *69
Premium Number Barring
118 Directory Enquiries barring
Personal Number barring (070)
Special Services barring (084)
Special Services barring (087)
DTMF-2833 compliant (Care Alarms)
30-day rolling contract £19.98 Telephone only service Ψ The monthly price for monthly services will rise in April each year by the rate of inflation plus 3.9%, from 2025 if the call plan has been changed within 24 months from the live date.
Setting up a 1Phone telephone only service is as easy as 1, 2, 3, 41. The first thing we recommend is to just check your mobile coverage. You can do this by clicking this link Mobile Signal Checker. If your happy you have coverage just choose the call plan that aligns with your requirements, and simply click the "Request a Quote" button to inform us of your decision. We will promptly send you a comprehensive cost breakdown. If you require assistance in selecting the optimal package, we're here to help. Additionally, you have the flexibility to switch call plan twice a year at no extra cost if the need arises. 2. If you want to transfer your existing phone number, we'll start the process by contacting your current phone provider to move the number to your new account with us. If you prefer a new number, we can provide a fresh, unique one for you. Please do not cancel your current service with your old provider; we'll take care of this for you. If we discover any issues with your number, we'll ask you to contact your provider to resolve them.If your phone number has already been deactivated, you have 30 days to transfer it to us. 3. A 1Phone-NET router will then be sent to your home address via DHL. This would have already been tested, and ready to go, so there is nothing you need to do. If you are having a new number you just connect your phone to the router using the provided Special cable in the box. If you are transferring your old number to us, the router will come with a temporary phone number until your old number is moved over. Once completed, the temporary number will be automatically replaced with your old phone number. 4. If you are transferring your home phone number to us, simply connect your phone to the 1Phone router using the special cable provided in the box on the day of the transfer. Power up the router, wait a few minutes, and you are ready to go. Connect any devices to the router using the provided WiFi password or by directly connecting with a cable. Unfortunately, our customer service team is unable to assist in connecting devices to the router. Your 1Phone router will be delivered by DHL before your number is transferred to us.
One off telephone Activation costOur 1PHONE Digital telephone line only service is on a 30-day rolling contract.
NO early termination fees, as things can change.
Same day switch off if needed.
Guaranteed no line rental price increases for 24 months Ψ Already with us?
Save over £48JUST a 30-Day Rolling Contract
No Early Termination Fees
NO Rental Increase For 24 Months
Existing Simple Telecoms customers - includes Router One off activation cost £89.98
No infrastructure needed
Add a new Digital phone for £13.98∞ Migration from
another providerJUST a 30-Day Rolling Contract
No Early Termination Fees
NO Rental Increase For 24 Months
Includes moving your number
Includes Router and Postage
One off activation cost £138
No installation visit needed
Add a new Digital phone for £13.98∞ New number
Save over £30JUST a 30-Day Rolling Contract
No Early Termination Fees
NO Rental Increase For 24 Months
Includes a nice new number
Includes Router and Postage
One off activation cost £99.98
No installation visit needed
Add a new Digital phone for
£13.98∞
BT Everyday - Cordless phone for Just £13.98 inc VAT∞NThe Everyday phone Nuisance Call Blocker, gives you back control over which calls you want to take and which you want to block. Not all old analogue phones are compatible with digital lines. If you have had your handset for a large number of years, we recommend taking advantage of our special offer for a new cordless BT Everyday - Cordless phone for just £13.98 inc VAT, eliminating the concern of whether your old handset will work with a digital service or not.
Nuisance Call blocking features
The Everyday phone can block 20 individual numbers, meaning that you really can avoid speaking to the people you don't want to.
Do Not Disturb
For those times when you just want some peace and quiet, switch on Block All so that your phone won't ring. If you want key friends and family to still get through, they can do, by tagging them as VIP's in your address book.
∞ The BT Everyday Cordless phone handset offer at £13.98 is subject to availability and must be ordered at the same time as placing your order for a new 1Phone service. The handset offer price is not available for separate purchase. This offer cannot be backdated, or used in conjunction with any other offers or promotion. We reserve the right to withdraw this promotion at any time.
1PHONE Telephone only plan informationBasic 1PHONE Voice PAYG phone service is a pay as you call service with a very low line rental cost per month. This is ideal for customers who receive more calls than they make. You can change your call plan by just giving us a call. There is a small admin cost of £9.99 per change, and the change will take effect on the next billing period.
- Calls to UK National and Local numbers 6ppm
- Calls to UK standard mobile numbers 10ppm
- Call connection cost 10p per call
- Online customer control panel
- Free Caller Display
- 1571 Answerphone service
- Premium number barring
- 118 Directory Enquiries barring
- Personal Number barring (070)
- Non standard Mobile barring (071-079)
- Special Services barring up to 13ppm (087)
- 30-day rolling contract
This plan is great for people who intend to mainly receive calls, and makes less than 30 minutes of calls per month to local, national and mobile telephone numbers, or the line is a Lifeline or Care Alarm system. 700 Minutes - 01/02/03 UK Landlines per month
300 Minutes to UK standard mobiles per month
03 UK Landlines - Max 30% of inclusive landline minutes.
Once the included minutes have been used, the standard rate for calls made will apply depending on the number called, and time of day.
UK included minutes are for standard mobile mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note, this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & nighttime Monday to Friday before 7am & after 7pm. Included UK landline calls are subject to a Fair Usage Policy (FUP)
Over the 01/02/03 landline minutes calls to UK standard landlines starting 01/02/03 will cost 2p per minute, NO call connection cost.
Over the included UK standard mobile minutes calls to mobiles cost 7ppm peak, and 4.5ppm off-peak, NO call connection cost. 1000 Minutes - 01/02/03 UK Landlines per month
1000 Minutes to UK standard mobiles per month
03 UK Landlines - Max 30% of inclusive landline minutes.
Once the included minutes have been used, the standard rate for calls made will apply depending on the number called, and time of day.
UK included minutes are for standard mobile mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note, this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & nighttime Monday to Friday before 7am & after 7pm. Included UK landline calls are subject to a Fair Usage Policy (FUP)
Over the 01/02/03 landline minutes calls to UK standard landlines starting 01/02/03 will cost 2p per minute, NO call connection cost.
Over the included UK standard mobile minutes calls to mobiles cost 7ppm peak, and 4.5ppm off-peak, NO call connection cost. Mobile Signal Check - Check you have coverage
We recommend checking your mobile coverage by considering the following factors:
- Your Location - The further you are from a mobile phone mast, the weaker your signal will be. This weaker signal affects quality, reducing call clarity
- Your Local Environment - Hills, buildings, basements, or underground locations can all impact your phone's signal.
- The Weather - Weather conditions like rain and snow can temporarily degrade your router signal.
Additionally, keep in mind that you may not always be connected to the same mobile cell tower. Networks manage customer connections based on the current load on each cell site. You might be switched to a more distant cell site if the nearest one is too busy, which can result in poorer audio quality. Multi-network SIM cards cannot detect network faults or congestion issues. Click Here to check your coverage. You need to check Vodafone, O2, EE, and Three mobile network to see which would give you the best coverage Inside the home. If you are in any doubt we would recommend having a fixed Digital line instead. Click here for fixed Digital line services Our Price Lock Promise - Consumer Price Index (CPI) Ψ The Price Lock promise means that your monthly line rental price without any discounts that you may have had, will remain the same for a 24 month period from the date the service went live, and that you stay on the same call plan for this total period. From month 25 the monthly line rental price will rise in April each year by the rate of inflation plus 3.9% If RPI is negative, we’ll only apply the 3.9%.
- Your contract is still on a 30-day rolling contract, with 30 days notice.
- The Price Lock guarantee will remain in place providing the call plan is not changed within the 24 month period.
- The Price Lock is for the monthly line rental only. And does not apply to call charges or any other chargeable services.
- A call plan change/s the line rental will revert to the monthly price for monthly services rising in April each year by the rate of inflation plus 3.9%.
- A change of ownership, including account name the line rental change/s will revert to the monthly price for monthly services rising in April each year by the rate of inflation plus 3.9%
Our Price Lock Promise is not available on any other products or services. Barring calls to 118 numbers - 118 are directory enquiries services Calls to 118 telephone information services are barred as standard. Calling 118 numbers are extremely expensive numbers to call. The barring can be lifted, however we will ask for a deposit before this can be done. Barring of International, Premium rate, NGN 08 numbers and Personal Numbers To safeguard all our customers, call barring for International (other than any included International countries) and Premium rate numbers starting 09 and some 08 and Personal Number Calls (070) numbers will be applied automatically to the telephone line.
We offer a greater safeguard: we can block Special Services Calls up to 7ppm (084), and Special Services Calls up to 13ppm (087) on request.
Barring calls to mobile phones and 999 emergency services is an opt-in service. Please contact customer services to opt in the mobile barring service free of charge.
Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate numbers, you will still be unable to call some 08 numbers as they are now classed as Premium rate numbers, so please check with your equipment or Care Alarm provider, as well as any catalogue companies you may call, as these numbers may be barred, and this premium rate barring cannot be removed, unlike the international call barring, which can be removed. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093. Please check if you have a care alarm, as some use these charge bands. It is possible to lift the barring on these charge bands but we will require a deposit before this can be done. The same will be required to access high cost International destinations. How to Redial last number and Call back the last person who called you (different to 1471) As this is a SIM based service and not an Openreach based service, the ring back and last person that called services are slightly different in their access. If these are used regularly we recommend setting a speed dial up on the handset.
- The access to 1571 remains the same
- *68 Redial last number
- *69 Call back the last person who called you
We are currently working on an Openreach type 1471 service. This will be applied to all accounts once ready. Automated 24/7- service online monitoring ∆ - Things get unplugged The Automated 24/7- service online monitoring system is due to be launched in June, and will be a small chargabule bolt-on to the call plan, which will be £1.50 inc VAT. Our monitoring systems will check the router/SIM every 60 minutes to make sure the router/SIM responds to us, thus telling us the service is online. If we do not have a response an Alert will be raised against your account/the router. We will send an email to the point of contact or end user to let them know we cannot see the router online, or it has not checked back in for over 24 hours. Monitoring will be done 24/7. However emails are only sent during office hours. Monday to Friday, excluding Saturday, Sunday, Public and Bank Holidays. Any alerts outside these hours will be sent the following day.
Please contact customer services if you would like to add this service for £1.50 per month inc VAT. If you would like to receive notifications at weekends the cost would be £2.50 inc VAT.
Frenquently asked questions about 1PHONE digital voice linesCan I use my old telephone on the new service? ¤ Yes, most standard telephone will work with the new 1PHONE lines, even ones with built-in call blockers. So, there is no need to get a special phone. However we cannot guarantee this 100%, as there are millions of old analog handsets out there. At the time of writing the Trucall blockers are not compatible with any or digital lines. If you have or are looking to use one of these units you will need to contact them directly for an update on when these will be compatible for use on digital lines. We have also had customers that have experienced One Way audio, this was also found to be an incompatible phone. If in any doubt we recommend taking advantage of our offer for a new cordless Digital handset for just £9.99 inc VAT∞ If I have the 1PHONE service, will I still need to move to a digital line later? NO, the 1Phone service is a digital service already, and NOT reliant on any Openreach lines or services, so you will not need to move at any point. So you are completely covered for the Copper switch off in 2025, so don't worry. Can I keep my telephone number? Yes, we can move 99% of telephone numbers - Most people have had their telephone number for years, and for a lot of seniors and pensioners keeping their telephone number is a must. So regardless of if you're moving home, to a different part of the country, or even a different part of the world, we have the technology so you will always be able to take your current phone number with you. However, if your telephone number/line has been switched off before we move the number you only have 31 days from when the line/number was switched off to move it to a new provider. Passing this date you the number has been lost. What's the best location for the 1PHONE router? We would recommend placing the router near or in a window space to give the best reception. However don't worry too much about this as the router has access to all for mobile networks, so it will pick what's best for the location at the time. Due to the way our voice service works the router does not need to be in the best signal location, and the voice service needs next to no signal/data to work. So place in the most covenant place, and then check if you can make and receive calls OK. Sometimes an inch to the left or right can make a huge difference in signal. Can I move the 1PHONE router to a different location? - (999 services) Yes, you can relocate the 1PHONE router almost anywhere you like. However, it's your responsibility to notify us of any permanent location movement of the router, as we have to update the 999 emergency services database with the new address. If you do not let us know, the emergency services will attend the last known address the 1PHONE router was registered to. Can I had Broadband to the service? Unfortunately not yet, but it's coming and is called 1Phone-Net. But at the moment this is a phone service only at this time. We will have an Internet version coming out in the second quarter of 2024. Or we can provide the Internet using a separate line into the address. We then offer a discount for both services combined. This also means the telephone service is still totally independent of the broadband feed. So should there be a problem with the broadband, your telephone service will still work. Please contact us for more information. Will my Care Alarm still work? If you possess a Care Alarm, it is essential to verify its compatibility with digital systems through communication with the alarm provider. It is the responsibility of the alarm provider to ensure that their equipment aligns with the requirements of the new digital lines. We strongly recommend you check with your alarm provider before applying for a 1Phone service. Please be aware that Telecare24 alarms rely on an internet connection to function. We recommend you explore alternative systems that don't necessitate payment for an internet connection to operate the Care Alarm system. Will my telephone extensions still work with a 1PHONE line? No, the 1PHONE service is not a copper based service, thus no copper lines or extensions will work, which would be the same for all digital lines. However, we strongly recommend using a BT 4600 cordless phone kit or a new digital phone as this will get around the problem. Redial last number and Call back the last person who called you (Not 1471) As this is a SIM based service and not an Openreach based service, the ring back and last person that called services are slightly different in their access. If these are used regularly we recommend setting a speed dial up on the handset.
- The access to 1571 remains the same
- *68 Redial last number
- *69 Call back the last person who called you
Do I need to contact my current provider? No need, we'll send them a transfer request for your telephone number. Once we have placed your order, your current provider may send you a letter or email just to let you know that your telephone number is transferring to us. Once the transfer has been completed, your old provider should send a final bill to you for anything outstanding.
You will receive the 1PHONE router well before the telephone number moves over. This will also come with a temporary number, so you can start to make calls right away. On the move date the temporary number will be replaced with your old copper number automatically. How long will it take to switch over my telephone number? Switching your current telephone number on to the 1PHONE network usually takes about 10/15 working days, depending on your old provider responding to our request to move the telephone number. We'll normally let you know what day your number will move and be live within 48 hours of accepting your order. Once we have the port date for your telephone number a ou will receive the 1PHONE router well before the telephone number moves over. This will also come with a temporary number, so you can start to make calls right away. On the move date the temporary number will be replaced with your old copper number automatically. Are the call as good as a cooper-based line? Yes, and unlike copper-based lines you will not suffer from noisy or crackly lines any more, it's just not possible. The calls are as good as making a mobile phone call. You will also need to dial the full telephone number, just like making a mobile phone call from your mobile. Can I move my telephone number to different provider? Yes, however, the provider you are moving to will be responsible for this process. Customers that have ported their telephone number out of the Simple Telecoms 1PHONE service to another provider will not be eligible for a free of charge port back to Simple Telecoms until the term of 36 months has passed from the original port out date, irrespective of any current or future offers being advertised in the press or Simple Telecoms websites. Should you wish to move your telephone number back to us within the 36-month period, there would be a cost to do so. Also, the telephone number must remain live and paid up to the point of the transfer to move the number to a new provider. Can I lift the barring of the International and Premium rate numbers? To safeguard all our customers, call barring for International and Premium rate numbers starting 09 and some 08 numbers will be applied automatically to the telephone line. Barring calls to mobile phones is an opt-in service. Please contact customer services to opt in the mobile barring service free of charge. Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate, you will still be unable to call some 08 numbers as they are now classed as Premium rate numbers, so please check with your equipment or Care Alarm provider, as we bar calls to all premium rate numbers to safeguard our customers, and this premium rate barring cannot be removed, unlike the international call barring, which can be removed. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093. What do I do if I have a fault with the telephone service? There is very littel to go wrong, and routers are extremely reliable. And It's extremely unlikely all four mobile networks would go down at the same time, plus SIM cards don't just go wrong by themselves. If you suspect you have a problem the first thing would be to reboot the router, and check the battery backup is switched on before contacting our support desk. This is NOT an Openreach service, thus no engineer can be sent, and even if they could, there is nothing to check other than if the router is online, which we can do from our call centres. Almost 99% of problems are related to the power being removed from the router by a third party, or the router moved to a very poor signal location. In the event of a power cut how can I still use the service? You would need to purchase a battery backup for both the router and any mains powered telephone handsets you are using. Depending on your location and circumstances, we may offer you a free battery backup unit for the router only. If you would like us to provide you with a cost for a backup unit for other equipment please just let us know. How will moving to a 1PHONE based service affect my telephone devices at home? You will need to connect any telephone devices that are currently plugged into the telephone wall socket in the home, into a telephone socket on the router This could include care alarms, Telecare devices, Intruder alarms, etc. You should contact your device service provider if you are concerned to make sure that they will continue to work with an internet-based service. Ofcom makes this very clear. It's the device manufacturer's responsibility to make sure their equipment works with digital lines, not the underlying provider of the voice service. Can I have a paper bill each month? Yes, as a paper bill can be sent each month at a small extra cost per month, and will be sent to your address. We also have a full online billing system, so a family member can keep an eye on things as well for you. What if I have a Fault - (Please take the time to read) There is very little to go wrong, and routers are extremely reliable. It's extremely unlikely all four mobile networks would go down at the same time, plus SIM cards don't just go wrong by themselves. If you suspect you have a problem the first thing would be to reboot the router, and check the battery backup is switched on before contacting our support desk. This is NOT an Openreach service, thus no engineer can be sent, and even if they could, there is nothing to check other than if the router is online, which we can do from our call centres. Almost 99% of problems are related to the power being removed from the router by a third party.
Other most common problems we have found are
Non compatible handsets - There are millions of old analog handsets out there, and providers cannot test everyone. The most common problem we see is that the handset being used is not compatible with a digital service.
Batteries in cordless phones - This can give busy tone on both inbound and outbound calls. Change the batteries or remove them for a few minutes and then replace them back in to the handset/s. We recommend rebooting the base station/s as well.
Flat batteries - Make sure if you are using a cordless phone that it's fully charged, along with any extra handset connected to the same base station.
Faulty extension leads - If you are running an extension lead, plug the telephone directly into the telephone socket on the router to see if you have a dial tone. If you do have a dial tone, replace the extension lead.
Ringer switched off - This is easily done, make sure the phone is not switched to silent or the ringer switched off.
Telephone unplugged or router switched off - Make sure the telephone is still plugged in to the router, and the router is switched on.
1PHONE Digital Line Basic Care - Included
Basic Care is included in all services. Basic care operates during normal working hours. For the reporting of faults, the Simple Telecoms helpdesk is available, 24 hours a day, seven days a week (including UK Public and Bank Holidays). However, with Basic Care Faults we will clear/respond to the fault within 72 working hours of receipt of the fault report, (not including weekends, UK Public and Bank Holidays) excluding any allowable park time.
If you have a chronic long-term illness or disability, we would strongly recommend moving to a higher (monthly chargeable) fault repair level if you need a faster response time. It is the end user’s responsibility to make sure they have an adequate care level in place that will offer coverage for faults outside normal working hours and public holidays, should they feel this is needed. Please contact our customer service team for more information and cost. Understanding Multi-Network SIM switching - ( Please read) A Multi-Network SIM will switch networks should the default network be unavailable. This means it will only switch should there be a loss of service or poor signal strength, and NOT a network fault, as the network itself would still be online and available for connection for the SIM. Multi-Network SIM cards cannot detect in network faults or problems.
Important information on 1PHONE Digital LinesAll new orders are covered by a statutory 14-day cooling-off period beginning on the date you agree to our services. In some cases, we can expedite your installation or activation. However, if your service is activated within these 14 days, you waive your right to cancel. If an ongoing order is cancelled, no additional orders will be accepted for the same name, address, or telephone number for 36 months from the cancellation date. The Price Lock promise means that your monthly line rental price without any discounts that you may have had, will remain the same for a 24 month period from the date the service went live, and that you stay on the same call plan for this total period. From month 25 the monthly line rental price will rise in April each year by the rate of inflation plus 3.9% If RPI is negative, we’ll only apply the 3.9%.
- Your contract is still on a 30-day rolling contract, with 30 days notice
- The Price Lock guarantee will remain in place providing the call plan is not changed within the 24 month period.
- The Price Lock is for the monthly line rental only. And does not apply to call charges or any other chargeable services.
- A call plan change/s the line rental will revert to the monthly price for monthly services rising in April each year by the rate of inflation plus 3.9%
- A change of ownership, including account name the line rental change/s will revert to the monthly price for monthly services rising in April each year by the rate of inflation plus 3.9%
BT Everyday - Cordless phone for Just £13.98 inc VAT∞ Special offer The BT Everyday Cordless phone handset offer at £13.98 is subject to availability and must be ordered at the same time as placing your order for a new 1Phone service. The handset offer price is not available for separate purchase. This offer cannot be backdated, or used in conjunction with any other offers or promotion. We reserve the right to withdraw this promotion at any time. Calling 999 emergency services It's your responsibility to notify us of any permanent location movement or the 1PHONE router, as we have to update the 999 emergency services database with the new address. If you do not let us know, the emergency services will attend the last known address the 1PHONE router was registered to. General Terms and Conditions All services are provided on a 30-day rolling contract, with no disconnection or termination costs. Please click the link below for our full terms and conditions. Services are provided subject to status and or credit checks. Cloud IP Telephone General Terms and Conditions.Addendum - VoIP Services (Digital Voice) Consumer Price Index Rate increases If you sign up to a new contract or renew your contract for a 1Phone service (including call charges, features, add-ons and broadband plans) the monthly price will increase each year from April 2024. That increase is based on the Consumer Price Index (CPI) Rate of inflation which is published in January each year plus 3.9%. If CPI is negative, we’ll only apply the 3.9%.
The Price Lock promise means that your monthly line rental price without any discounts that you may have had, will remain the same for a 24 month period from the date the service went live, and that you stay on the same call plan for this total period. From month 25 the monthly line rental price will rise in April each year by the rate of inflation plus 3.9% If RPI is negative, we’ll only apply the 3.9%.
- The Price Lock guarantee is providing the call plan is not changed within the 24 month period.
- Call plan change/s will revert to the monthly line rental rising in April each year by the rate of inflation plus 3.9%.
- The Price Lock is for the monthly line rental only. And does not apply to call charges or any other chargeable services.
- A change of ownership, including account name the line rental change/s will revert to the monthly price for monthly services rising in April each year by the rate of inflation plus 3.9%
Fair Usage Policy (FUP) and Acceptable Use Policy (AUP) Just like all other providers, in order to protect our customers and network, we have FUP and AUP policies in place. These obligations require your use of our services to be for private, personal, and legitimate consumer purposes. For more information on our FUP and AUP policy please click the link below. Cloud IP Telephone Full Terms and Conditions.Billing monthly charges for services You will be charged line rental from the day Simple Telecommunications Ltd supplies the service. All chargeable services are paid one clear calendar month in advance. The first invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months). This advance payment means you'll have covered your 30-day notice period for cancellation, allowing us to terminate your service/s for you the same day you notify us should it become necessary. It will also include the part month during which the service went live with us. Services are provided subject to status and or credit checks. We only accept Direct Debit for monthly service payments. Our Direct Debits are regulated by the Financial Conduct Authority as an Authorized Payment Institution. Your payments are protected by the Direct Debit guarantee. Direct Debits are set up directly via our website or by email. No more filling out paper mandates and posting them back. Services and paying via Direct Debit are subject to status and or credit check. Credit Limit and Credit Check When you apply for any telephone or Broadband service contract with us we will perform a hard credit check on the user and the address the service is being provided at. We may also credit check the bill payer if different to the user. This will involve a credit reference agency to confirm your identity/s. They'll also examine your financial records and borrowing history. Using this information provided by the credit-rating agency, which in our case is Creditsafe. We will then make a decision whether to accept you for the contract/service you’ve applied for. This decision is made solely by our credit-checking team based on the information from Creditsafe. A credit check is ONLY performed once a direct Debit has been set up with us, as this is regarded as an acceptance of our terms and conditions, and intent to apply for a service. If your credit rating prevents you from getting a contract from us we may offer a tailored solution for people with bad credit. If your application is accepted a credit limit will be placed on the account for any chargeable calls. This safeguards our customers from running up a large bill. If this credit limit is reached outbound calls will be barred other than 999 freephone and the NHS helplines. However, if you have a Care Alarm this may cease to operate if your credit limit is breached. Call spend Warnings can be set up within our online billing system, and we strongly recommend this is done. Please note. Any credit check performed be it on the end user and or the bill payer will show on your/their credit history.
Who is CreditSafe? - Creditsafe, are global intelligence experts, specialise in business and consumer credit checking, and is the world's most used provider of online credit reports. Your credit history is checked by CreditSafe. If you have any questions about your credit file you'll need to speak directly to CreditSafe. Information on Telecare and Care Alarms Customers who are using a Care Alarm or pendant service just need to check with their provider that the telephone number of the units is not classed as a premium rate number. As these are blocked, and cannot be unblocked. If you possess a Care Alarm, it is essential to verify its compatibility with digital systems through communication with the alarm provider. It is the responsibility of the alarm provider to ensure that their equipment aligns with the requirements of the new digital lines. Understanding Multi-Network SIM switching works A Multi-Network SIM will switch networks should the default network become unavailable. This means it will only switch should there be a loss of service or poor signal strength, and NOT an in network fault, as the network itself would still be online and available for connection for the SIM. Multi-Network SIM cards cannot detect in network faults or problems. Ownership of the 1PHONE router and posting the unit back to us When you leave Simple Telecoms you will be asked to return the router in its box with all the leads and power supply, this is your cost. If the router is not returned, you will be liable for a charge. You have a total of 30 days to return your router to us, If you prefer, you may request we collect from you, however this will cost £24.99 inc VAT to have DHL collect from your address. If you are posting the equipment back using the Royal Mail we recommend you get proof of postage. Please rember, the router is locked to the SIM, thus cannot be used on or with a different provider.
The monthly price for monthly services will rise in April each year by the rate of inflation plus 3.9%, from 2024. If RPI is negative, we’ll only apply the 3.9%. |
