Landline only deals
Home2Mobile - Move your home number on to your mobile phonePerfect replacement to your copper telephone line and protects you from ever losing your telephone number - Home2MobileWith our new Home2Mobile service it's like having your landline in your pocket, as you can now keep your home telephone number on your mobile phone alongside your existing mobile number, or just have your landline number on your mobile with our Home2Mobile SIM card. As more people move to mobile phones for cost savings and the convenience of mobile data and full-fibre (FTTP, FTTH) broadband, maintaining a traditional copper-based landline is becoming unnecessary. Instead of disconnecting your home number, simply move the number on to our Home2Mobile SIM card and pop it into your mobile. Many people have had their home number for years, and for seniors or pensioners, keeping that familiar number can be essential. Home2Mobile is specifically designed to replace your traditional landline with a special SIM, and no mobile data or App or Smartphone is required to use the service. All calls are delivered over the reliable EE network at a highly competitive price, making it an excellent entry-level digital solution for customers who want to carry their home number with them while saving on home line rental fees.
Safeguarding your telephone numberSwitching to a mobile phone service to save money might seem like a good idea at the time, but it could have long-term consequences. If you disconnect your home number and later want to switch back to a fixed digital line, that number may no longer be available. Under Ofcom regulations, you only have 30 days after disconnection to reclaim your number; after that, it’s permanently lost. By transferring your home number to Home2Mobile, you can secure it for the future, ensuring the flexibility to move it back to a fixed line whenever you need.  Instead of disconnecting your home number, simply transfer it to our Home2Mobile SIM card. And safeguard your telephone number. NO Smartphone needed 5 Reasons To Chose Home2Mobile SIM ServiceKeep your home telephone number on your mobile phone alongside your existing mobile number, and pay one line rental for both servicesYou have the option to use both your mobile and landline numbers on a single phone, or simply just your landline number - no need to have a mobile number at all. You will also only pay one low line rental for both numbers per month. Home2Mobile is specifically designed to replace your traditional landline with a special SIM, and no mobile data or App is required to use the service.Unlike similar services, there’s no need to download an app or have mobile data for our service to function. Unlike many services that rely on VoIP to make and receive calls. It’s more affordable for people to contact you, as they’re dialling a landline number rather than a mobile one.Not everyone has a calls included call plan. So more cost-effective for people to call you since they're dialling your landline number instead of calling you on a mobile number Your old home landline number will be displayed on outbound calls, not your mobile number.We can display your old home telephone number when you're making phone calls, or if you prefer, we can show your mobile number instead. Simply let us know which number. Never miss a call from your doctor, hospital, or loved ones again by keeping your landline number active.With your home number now on your mobile, you’ll never have to notify everyone that you’ve switched off your landline. This means no more missed calls from your doctor, hospital, or loved ones. Port of your landline number on to your mobile phoneYou don’t need a Smartphone Keep your home numberKeep your existing home and mobile numbers or start fresh with a new number - it's entirely up to you. Plus, you can have multiple numbers, allowing you to use both your home and mobile numbers on the same mobile. We also offer an eSIM for dual SIM mobiles. NO App Or Data NeededUnlike similar services, there’s no need to download an app or have mobile data for our service to function. Calls are made over the EE mobile network, in contrast to many services that rely on VoIP to make and receive calls, which require a data connection. Save on Line RentalAs more people move to mobile phones to save on fixed line rental costs and enjoy the convenience of mobility, transferring your landline number can help you avoid monthly rental fees. This way, you'll only pay for the rental of both numbers. No need to tell everyoneWith your home number now on your mobile, you’ll never have to notify everyone that you’ve switched off your landline. This means no more missed calls from your doctor, hospital, or loved ones. Home2Mobile - Packages and pricing - Rolling plansHome2Moble Basic - £15.98 /month ✔ NO Smartphone needed
✔ Keep your landline Number
✔ Keep your mobile Number
✔ Pay one rental for both numbers
✔ NO App or data needed
✔ Unlimited Local calls*
✔ Unlimited National calls* ✔ Unlimited mobile calls** ✔ Unlimited SMS***
✔ Voicemail included
✘ No Data included
✔ Decide which number to display ✔ Inbound/Outbound call blocking ✔ Have an eSIM or physical SIM ✔ 30 Day rolling contract Never lose your old copper telephone number, just move it to your mobile
It’s more affordable for people to contact you, as they’re dialling a landline number rather than a mobile number.
Save on telephone line rental costs. Pay one low line rental for both your landline and mobile number per month Home2Mobile 3GB £17.98 /Month ✔ NO Smartphone needed
✔ Keep your landline Number
✔ Keep your mobile Number
✔ Pay one rental for both numbers
✔ NO App or data needed
✔ Unlimited Local calls* ✔ Unlimited National calls* ✔ Unlimited mobile calls** ✔ Unlimited SMS*** ✔ Voicemail included ✔ 3GB of Data included P/M ✔ Decide which number to display ✔ Outbound call blocking ✔ Have an eSIM or physical SIM ✔ 30 Day rolling contract Need More Data - With the freedom of a rolling planThe following data plans include the monthly line rental and call plan Many "unlimited" data plans are not truly unlimited. Even with genuinely unlimited options, many users pay for significantly more data than they actually consume. The June 2024 Ericsson Mobility Report reveals that the average global smartphone user utilises approximately 17GB of data per month. PAYG Data £15.98 per Gig Inc VAT
Billed per Mb used 10GB Per Month £20.98 per month Inc VAT
Call plan included 30GB Per Month £24.98 per month Inc VAT
Call plan included 100GB Per Month £28.98 per month Inc VAT
Call plan included Pension Credit Telephone Tariff - Telephone line only deal for pensioners - £12.98 per monthTelephone for people claiming Pension Credit.✔ NO Smartphone needed
✔ Keep your landline Number ✔ Keep your mobile Number ✔ Pay one rental for both numbers ✔ NO App or data needed ✔ Unlimited Local calls* ✔ Unlimited National calls* ✔ Unlimited mobile calls** ✔ Unlimited SMS*** ✔ Voicemail included ✘ No Data included ✔ Decide which number to display ✔ Have an eSIM or physical SIM Who is eligible for our Pension Credit tariff ? You're eligible for our 1Phone social tariff if you receive Pension Credit or Guarantee Credit (a top-up to Pension Credit). Currently, we do not offer the 1Phone social tariff to any other credit support or benefits. All we will ask for proof you are receiving Pension Credit or Guarantee Credit (a top-up to Pension Credit) and National Insurance number to verify your eligibility for our Pension Credit tariff. The contract and the Direct Debit must also be in the end user's name and address. Payment is only via direct debit; no other payment methods are available. If you are an existing customer and have just started to receiving Pension Credit we can move you to this call plan free of charge. What happens after 12 months ? Past 12 months from activation, we'll ask you to resend your proof that you are still receiving Pension Credit every 12 months. If you are still eligible and want your Pension Credit Tariff plan to continue, the plan will continue and you will be eligible for another 12 months. However, there may be a small adjustment in the monthly rental to reflect any changes in the economic marketplace. What if I need to cancel early ? The Pension Credit tariff is a rolling 30-day only contract. You can cancel at any time without any early exit fees. We will ask you to returen the router to us within 30 days to avoide a charge. If you're planning to transfer your telephone number(s) to a new provider, the provider you're moving to will handle the process. Customers who have previously ported their number(s) out of Simple Telecoms' Home2Mobile service to another provider will not be eligible for a free port back to Simple Telecoms until 36 months have passed since the original port-out date, regardless of any current or future promotions on Simple Telecoms' website or in the press. If you'd like to port your number back to us within this 36-month period, there will be a fee. Additionally, the telephone number must remain active and fully paid up until the transfer is complete to be eligible for porting to a new provider. Will my Care Alarm still work ? NO. This is a mobile phone-based service, so any care alarms that require a telephone line to operate will no longer function. We strongly recommend switching to a GSM-based alarm service if this is an issue. Check you have signal - EE mobile signal check We recommend checking your EE mobile coverage beforehand. Also consider the following factors:
Additionally, keep in mind that you may not always be connected to the same mobile cell tower. Networks manage customer connections based on the current load on each cell site. You might be switched to a more distant cell site if the nearest one is too busy, which can result in poorer audio quality. If you are in any doubt we would recommend having a fixed Digital line instead. Click Here to check your EE coverage. One off - Home2Mobile Activation costOur Existing customersExisting Simple Telecoms Landline telephone phone Line Customers
One off setup cost £29.98* Physical or eSIM. With a new mobile number included on the SIM 30-day rolling contract Port existing service/sPort an existing Home and or Mobile number £39.98*
Includes the transfer of an excising mobile and or home telephone number. Physical or eSIM 30-day rolling contract New mobile number or DDI numberNew mobile and or home DDI telephone numbers on a Physical or eSIM. The new DDI number will be a local number based on your location. on a 30-day rolling contract
One off setup cost £15.98* Looking for a Handset? Explore our selection of GSM SIM-free handsetsSIM based desk phoneMaxcom MM42D Dual SIM Android based smart GSM desk phone with WhatsApp, colour touch screen and WiFi Hotspot function MM42D SE - An advanced 4G device allowing the ability to make and receive video calls through WhatsApp and utilising the 2 Megapixel camera. The Large, comfortable keys and colour touch display allow you to navigate the phone using the buttons or touching the screen like a regular smartphone. With the addition of Dedicated and large SOS, Loudspeaker and Battery backup included in case of a power outage. Dual SIM 4G Deskphone With WhatsappWith the capability to make and receive video calls via WhatsApp. (Data required for WhatsApp)
The phone can be moved anywhere.
Battery backup included in case of a power outage.
£110.98 inc VAT and shipping  Please note: This handset is not recommended for individuals with restricted motion in their hands or those suffering from Alzheimer’s or dementia. SIM based Dect phoneSingel SIM - The Maxcom Dect MM39D is a GSM phone crafted for those who value simplicity and ease of use. Its compact design makes it convenient to carry wherever you go, while the large font and straightforward menu provide an accessible user experience. With big, comfortable buttons and a 2" display, it’s perfect for users with visual impairments. The device comes with an internal memory of 48 + 128 MB, offering ample storage for photos, videos, and essential files. Plus, if you need extra space, it supports MicroSD cards up to 32 GB. Singel SIM 4G Cordless DECT PhoneA modern 4G VoLTE phone is a single SIM slot phone. It is the perfect for customers that do not need a mobile number, and just their home one. The Maxcom MM39D is the sequel to the best-selling landline phone the MM36D. The new design and compact size allow for easy use of this model. The Maxcom MM39D is a modern 4G phone, those who value simplicity and ease of use. Battery powered so fine in case of a power outage.
£54.60 inc VAT and shipping  Dual SIM Mobile PhoneDual SIM Mobile Phone - myPhone 6410 LTE is a classic phone that boldly embraces modern solutions. Advanced 4G LTE technology and a 1400 mAh battery ensure excellent call quality and duration. The appropriate level of comfort is achieved thanks to a clear 2.4-inch display and an intuitive interface.
Readable display - The spacious and high-contrast 2.4-inch screen ensures excellent readability. 4G LTE technology guarantees good call quality, making conversations clear and understandable. Also Includes a practical camera, flashlight, FM radio, as well as a calendar, alarm clock and timer. myPhone Dual SIM 4G mobile PhoneIn case of an accident - The myPhone 6410 LTE has a digital ICE (In case of emergency) card function. After holding down the appropriate button for a few seconds, the screen displays information about contact numbers and relevant data about the injured person, such as blood type or allergies.
1400 mAh battery allows for hours of uninterrupted
calls without the need to recharge
£47.52 inc VAT and shipping  Basic Dual SIM MobileBasic Dual SIM Mobile Phone - myPhone 2240 LTE The myPhone 2240 4G LTE Black combines simplicity with modern features, offering a dependable communication solution for everyday use. With 4G LTE connectivity, you can enjoy faster browsing and crystal-clear call quality. Its intuitive interface ensures seamless navigation, while the compact and stylish design offers portability and ease of use. A long-lasting battery keeps you connected longer, reducing the need for frequent recharges. Perfect for anyone seeking a practical, straightforward, and reliable device. myPhone Dual SIM 4G mobile PhoneBasic mobile phone with long-lasting performance - The myphone 2240 LTE can be used for almost a week on a single charge in standby, with over 5 hours of talk time. The 1000 mAh battery ensures you're always up and running. Perfect for anyone seeking a practical, straightforward, and reliable device.
£44.64 inc VAT and shipping  Home2Mobile - Service InformationOur Home2Mobile service is NOT a divert service like most others services Unlike most other services that offer to connect your landline to your mobile, this is not a simple call-forwarding service where calls are just redirected to your mobile. Instead, we provide you with a SIM card that has your home number directly on it. This means when you make calls, you can display your home number, something a standard call-forwarding service can’t offer. The service is not a VoIP service, so it doesn’t rely on data or require an app on your phone. Home2Moble Basic - £15.98 /month - Included Unlimited calls to UK standard landlines* and mobiles** Plan includes unlimited calls to UK standard fixed landlines starting 01, 02 and 03 numbers. *
UK unlimited included calls to standard UK Mobile destinations in charge bands O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. ** Includes Unlimited Text messages.*** International destinations are currently restricted and will require the removal of international call barring. All premium calls are automatically blocked. The international call bar can be lifted, but it may be subject to a deposit. Unfortunately, we cannot remove premium call barring for any account. Calls outside the bundle are charged based on the Simple Telecoms Home2Mobile rate card. Included unlimited calls and Text are subject to our Terms and Conditions regarding fair use. Please be aware that calls to Lycamobile, Lebara, or any mobile virtual network operators not operating on the UK GSM cellular network are not considered standard UK mobile numbers.
"All calls and texts are subject to our Fair Use Policy. Please refer to the 'Important Information on The Home2Mobile Service' section below for further details." Home2Mobile Data - £17.98 - 3GB included data per month - Included Unlimited calls to UK standard landlines* and UK standard mobiles** Plan includes unlimited calls to UK standard fixed landlines starting 01, 02 and 03 numbers. *
UK unlimited included calls to standard UK Mobile destinations in charge bands O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. ** Includes Unlimited Text messages. *** Includes 3GB of data per month.
International destinations are currently restricted and will require the removal of international call barring. All premium calls are automatically blocked. The international call bar can be lifted, but it may be subject to a deposit. Unfortunately, we cannot remove premium call barring for any account. Calls outside the bundle are charged based on the Simple Telecoms Home2Mobile rate card. Included unlimited calls are subject to our Terms and Conditions regarding fair use. Please be aware that calls to Lycamobile, Lebara, or any mobile virtual network operators not operating on the UK GSM cellular network are not considered standard UK mobile numbers.
"All calls and texts are subject to our Fair Use Policy. Please refer to the 'Important Information on The Home2Mobile Service' section below for further details." Pro rata’ bundle allowance and Data Caps Pro rata’ bundle allowance - If you apply for the service part way through a month, you will only receive part of the data allowance (as you will only be billed part of the cost). So if you take a service on the 15th of the month on 10GB data plan would only be entitled to approximately 5GB for the rest of the month.
Once your data limit is reached, the data service will automatically pause until the start of the next month. This suspension cannot be overridden. Pick which telephone number to show when making a call (CLI) Presentation If users have both a mobile and landline number linked to their account, they can select one as their default number for caller ID. Only one number can be displayed, and this setting cannot be changed during a call. Typically, we recommend setting your home phone number as the default for all outgoing calls Numbering & Porting your home number/s Users will receive a UK local geographic number during the setup process if they do not have a number to port. Home2Mobile accounts are not limited to a single number; however, only one number can be designated as the default outgoing Caller Line Identification (CLI). Porting your home number to Home2Mobile is free across all packages, but it is only supported from range holders with whom Simple Telecoms has a direct porting agreement. Please note that non-geographic number porting is currently unavailable. The process of porting your existing home number to the Home2Mobile service typically takes about 10 working days. Additionally, we can add a new telephone number to your Home2Mobile service within 24 hours. Access to Emergency Services The service is provided in accordance with Ofcom regulations and can support emergency services calls. Once the service is activated for the customer, calls to the 999/112 public emergency services will be routed to one of several national emergency call handling agents. Please note that the agent may not be the closest to the area code associated with the calling CLI. The presented CLI will always reflect the user’s designated default CLI as specified by the end user.
When dialling the emergency services, the call may be identified as a VoIP service from Simple Telecoms, prompting the emergency services operator to verify the caller’s address using the National Database. It is the user’s responsibility to ensure that their address information is kept up to date with us.
Calls to emergency services will display a CLI associated with the default Home2Mobile service. However, as a mobile service, Home2Mobile may not always be available in certain situations, such as:
Additionally, it is important for end users to understand that emergency personnel may need to confirm both their identity and location when they make a call.
International and Premium rate numbers - Block numbers outbound To safeguard all our customers, call barring for International and Premium rate numbers starting 09, 118 and some 08 numbers will be applied automatically to the Home2Mobile line. Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate, you will still be unable to call some 08 numbers as they are now classed as Premium rate numbers, premium rate barring cannot be removed, unlike the international call barring, which can be removed. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093. Check you have signal - EE mobile signal check To safeguard all our customers, call barring for International and Premium rate numbers starting 09, 118 and some 08 numbers will be applied automatically to the Home2Mobile line. Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate, you will still be unable to call some 08 numbers as they are now classed as Premium rate numbers, premium rate barring cannot be removed, unlike the international call barring, which can be removed. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093. Home2Mobile - Singel SIM or Dual / eSIM Mobile Phones - How They WorkSingle SIM Phones Older mobile phones typically come with only one SIM card slot. If that's the case and you wish to keep your current mobile number, both your mobile number and the old copper landline number will need to be transferred to us. If you're only looking to transfer your old copper landline number and don’t need a mobile number, the SIM will only be configured with the landline number. However, if you're transferring a mobile number, we recommend checking whether your current mobile provider offers any services you rely on that may not be available with our mobile plans. Typically, this would include unlimited data, for example. and calls to all mobiles, including ones that are outside of our bundle. Also please make sure the mobile phone you intend to use is unlocked (SIM Free) Dual or eSIM Phones Newer mobile phones now come with two SIM slots, and some also feature an eSIM slot. An eSIM is an industry-standard electronic SIM card that allows you to activate your carrier's mobile plan without needing a physical SIM card. The big advantage of having a dual SIM phone is that you can keep your current mobile SIM and plan while using a separate SIM for your home line. Dual SIM phones come with a built-in SIM manager, enabling you to choose which SIM to use for data and to make calls from, even on a per-call basis. To activate an eSIM, you open the device settings, scan the QR code using the camera, and it's installed instantly. The whole process takes just moments, eliminating the need for physical SIM swaps. Also please make sure the mobile phone you intend to use is unlocked (SIM Free) O2 - 2G and 3G switch-off O2 will be adjusting their network, aiming to phase out 2G and 3G services. These changes will begin in October 2024 and are expected to be completed by the end of 2026. Although the full transition is still some time away, we wanted to give you advance notice of this important update, as some mobile devices that rely solely on 2G or 3G may lose service once these networks are deactivated in your area. All our SIM cards and eSIMs are 2g, 3G, 4G and 5G compatible. Vodafone - 2G and 3G switch-off All UK mobile networks have committed to switching off their 3G services, and Vodafone has already completed this transition across the country.
If you're using 4G or 5G on your phone, there's nothing you need to do - just keep enjoying the best possible connection. However, if your phone doesn’t support 4G, it will now default to 2G, which will continue to work until it's eventually phased out as well. Vodafone hasn't said exactly when 2G will be turned off yet.
Rest assured, all of our SIM cards and eSIMs are compatible with 2G, 3G, 4G, and 5G networks
Other mobile providers - 2G and 3G switch-off EE: 3G will be switched off in early 2024, with its 2G network to be switched off "later in the decade".
Three: 3G will be completely turned off by the end of 2024. Three doesn't use the 2G network.
Virgin Media O2: It has confirmed that it'll begin switching off its 3G network in 2025. It added that 2G will be switched off by 2033, but that it'll remain in place for now for calls and texts while 3G is switched off. Home2Mobile - FAQsCheck the phone is SIM FREE - SIM-Free phones: What Does It Mean When you buy a phone "SIM-free," it means the phone doesn't come with a SIM card, and you're purchasing the device outright without any obligation to a monthly contract. If your mobile phone contract has ended, you can request an unlocking code from your current or previous mobile provider. Once unlocked, your phone becomes SIM-free and can be used with any network. This service is usually free, though some providers may charge a fee Do I have to have a Smartphone for the service to work? No, the Home2Mobile service doesn’t require an app or data to function. Calls are routed through the EE mobile network and then seamlessly connected back to our network. Can I run the Home2Mobile on more than one mobile phone? Unfortantly not, the service will only work on one mobile phone at a time. Can anyone have this service, or just Pensioners and Retired People? NO, anyone can have the Home2Mobile service, as long as you are over 18 years old, and pass security checks. Will the service work outside the country? Yes, Please contact our customer service team at 0330 122 0000, as there may be additional charges for roaming. A deposit may also be required. How long to get started? Once you click the "Request a Free Quote" button and fill out the online form, we'll provide you with a detailed cost breakdown. If you’re happy with the quote, just complete the direct debit form included in our email, and we’ll handle the rest. If you are getting a new number, this process usually takes about 48 hours, and your SIM will be delivered via DHL; for an eSIM, you’ll receive it by email. Please note that transferring mobile and landline numbers to your new SIM takes approximately 10 working days to complete. How much will it cost to port my home telephone number? Moving your home telephone number into the Home2Mobile service is dependent on your call plan and if you are an existing Simple Telecoms customer.
Can I move my telephone number to a different provider? Yes, however, the provider you are moving to will be responsible for this process. Customers that have ported their telephone number out of the Home2Mobile network to another provider will not be eligible for a free of charge port back to the Simple Telecoms network until the term of 36 months has passed from the original port out date, irrespective of any current or future offers being advertised in the press or Simple Telecoms websites. Should you wish to move your telephone number back to us within the 36-month period, there would be a cost to do so. Can I lift the barring of the International and Premium rate numbers? To safeguard all our customers, call barring for International and Premium rate numbers starting 09, 118 and some 08 numbers will be applied automatically to the Home2Mobile line. Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate, you will still be unable to call some 08 numbers as they are now classed as Premium rate numbers, premium rate barring cannot be removed, unlike the international call barring, which can be removed from "Zone One" without a deposit. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093. How reliable is the Home2Mobile service? The Home2Mobile service is very reliable, as it runs on the UK EE mobile network. However, it is dependent on coverage in your area for making and receiving calls, which is beyond our control. If the service is used outside the UK (roaming), it typically connects to the local network that EE has an agreement with. However, not all services or reliability can be guaranteed when roaming outside EE's main UK network. What if I change my mobile phone? No problem! Just transfer the SIM card to your new mobile phone. Keep in mind that if you're using two SIM cards, your new phone needs to be Dual SIM compatible and/or support eSIMs. If using an eSIM we will send you a new QR code to scan in. How long is the contract? As with almost all our services, the contract is a 30-day rolling contract, with 30 days’ notice for disconnection. There is NO disconnection cost to pay. You will also lose your telephone number if you terminate the service without moving your telephone number to a new provider or service. What if I have a power cut? Using a mobile phone or one of our GSM handsets means that a power outage won't impact your service -at least until your phone runs out of battery. However, if you're relying on your broadband router for WiFi calling (typically used in areas with poor coverage), this feature will stop working when the router goes offline. In such cases, your mobile phone should switch to the local cell tower for calls. However, if you have weak coverage, this may affect your service until your router is back online. Both Maxcom handsets come with batteries, so the service will work as long as the battery remains charged. Important information on The Home2Mobile ServiceCredit Limit and Credit Check If you’re an existing Simple Telecoms customer switching to Home2Mobile, we won’t carry out a credit check. When you apply for any telephone or Broadband service contract with us we will perform a hard credit check on the user and the address the service is being provided at. We may also credit check the bill payer if different to the user. This will involve a credit reference agency to confirm your identity/s. They'll also examine your financial records and borrowing history. Using this information provided by the credit-rating agency, which in our case is Creditsafe. We will then make a decision whether to accept you for the contract/service you’ve applied for. This decision is made solely by our credit-checking team based on the information from Creditsafe. A credit check is ONLY performed once a direct Debit has been set up with us, as this is regarded as an acceptance of our terms and conditions, and intent to apply for a service. If your credit rating prevents you from getting a contract from us we may offer a tailored solution for people with bad credit. If your application is accepted a credit limit will be placed on the account for any chargeable calls. This safeguards our customers from running up a large bill. If this credit limit is reached outbound calls will be barred other than 999 freephone and the NHS helplines. Call spend Warnings can be set up within our online billing system, and we strongly recommend this is done. Please note. Any credit check performed be it on the end user and or the bill payer will show on your/their credit history. Who is CreditSafe? - Creditsafe, are global intelligence experts, specialise in business and consumer credit checking, and is the world's most used provider of online credit reports. Your credit history is checked by CreditSafe. If you have any questions about your credit file you'll need to speak directly to CreditSafe. Home2Mobile Terms and Conditions Price Increases The monthly price of the Home2Mobile package will increase from March 31st every year by a monetary amount. The service will increase every March 31st by £2. The price of all out of bundle charges will increase from March every year by 5%. How the Monthly Billing works You will be charged rental from the day Simple Telecommunications Ltd supplies the Home2Mobile service. All chargeable services are paid in advance. The first invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months). This advance payment means you'll have covered your 30-day notice period for cancellation, allowing us to terminate your service/s for you the same day you notify us should it become necessary. It will also include the part month during which the service went live with us. Services are provided subject to status and or credit check. Service payment methods We only accept Direct Debit for monthly service payments. Our Direct Debits are regulated by the Financial Conduct Authority as an Authorized Payment Institution. Your payments are protected by the Direct Debit guarantee. Direct Debits are set up directly with our direct debit partners via our website or by email. It is not possible to fill out a paper DD mandate and post it back. Services and paying via Direct Debit are subject to status and or credit checks.
Emergency Service Listing (999,112) The service is provided in accordance with Ofcom regulations and can support emergency services calls. Once the service is activated for the customer, calls to the 999/112 public emergency services will be routed to one of several national emergency call handling agents. Please note that the agent may not be the closest to the area code associated with the calling CLI. The presented CLI will always reflect the user’s designated default CLI as specified by the end user. When dialing emergency services, the call may be identified as a VoIP service from Simple Telecoms, prompting the emergency services operator to verify the caller’s address using the National Database. It is the user’s responsibility to ensure that their address information is kept up to date with us. Calls to emergency services will display a CLI associated with the default Home2Mobile service. However, as a mobile service, Home2Mobile may not always be available in certain situations, such as: During a mobile operator service outage, which could result from a power failure, cell site malfunction, or lack of mobile coverage. If the end customer’s account has been suspended. Additionally, it is important for end users to understand that emergency personnel may need to confirm both their identity and location when they make a call. Fair Usage Policy Maximum call duration 2 hours. Restricted to a maximum of 99 distinct dialled numbers from each mobile customer.
The making of calls to rebate or revenue generating numbers is not allowed. Calls to NGN numbers (084,087) the NGN access cost will be charged at £0.10 per minute plus the NGN call band cost for the number. Landline calls 2,000 minutes per month. UK calls to included mobile networks - 2,000 minuts per month. Roaming calls - 2,000 minites per month. SMS/Text messages - 2,000 messages per month.
The monthly price of the Home2Mobile package will increase from March every year by a monetary amount. The service will increase every March 31st by £2. The price of all out of bundle charges will increase from
March every year by 5%. |
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