Landline only deals

Telephone line only or the Elderly - Request a quote

Digital Telephone line only deals - At Simple Telecoms we understand that there is a huge number of seniors and pensioners out there that don’t need all the bells and whistles, broadband and TV services that other phone companies tie you in to. All you need is a telephone line only telephone with no Broadband service exclusively for pensioners, with great customer care, easy to understand bills, easy to use, and to keep in touch at the lowest possible call cost. We offer a personal, efficient, and friendly phone only service that's tailor-made to your individual needs. We are happy to work closely with family members, Community Health Workers and Care Homes.

We are always ready to help and answer any questions regarding our services. We like to do things the old-fashioned way so, unlike our competitors, we do not simply ask our customers to blindly sign up to our services online. Instead we offer a very personalised, efficient and friendly service that's tailor made to meet your individual needs. We will always put the customer before profit. You are welcome to drop us your questions via email, or just ask us to call you back.

Digital Voice Information

General Terms and conditions

All service are provided on a 30-day rolling contract, with no disconnection or termination cost. Please click the link below for our full terms and conditions. General Terms and Conditions

Addendum - Broadband Services

Addendum for the Broadband underline element of the Digital Voice service - Please click the link below for our Terms and Conditions for Broadband

Addendum - Digital Voice (VoIP service)

Please click the link for our terms and conditions for VoIP lines (SoGEA/FTTP/FTTH) Addendum Terms and Conditions VoIP

Consumer Price Index Rate Increase

As with all providers if you sign up to a new contract or renew your contract for a telephone service (including call charges, features, add-ons, broadband, mobile and VoIP plans) the monthly price will increase each year from April 2023. That increase is based on the Consumer Price Index Rate of inflation which is published in January each year plus 3.9%

Fault Care Levels and response times (Please take time to read)

Our voice service platforms have a 99% uptime. But the first thing we recommend is to reboot the router, as they can lock up from time to time (Never do a Factory reset on the router as this will wipe all settings). We can also run test calls through your account to check the service is fully online and routing calls correctly.

Simple Telecoms customers only - First and foremost, If you have a chronic long-term illness or disability, we would strongly recommend moving to a higher fault repair level if you need a faster response time. It is the end user’s responsibility to make sure they have an adequate care level in place that will offer coverage for faults outside normal working hours and public holidays, should they fill this is needed. Regardless of the fault level on the line a priority fault application cannot be made outside working hours, weekends, or public holidays. Care Level is the term Openreach uses to define their expected response times in the event you report a fault on your broadband (which is the underlined service for your telephone services). A response does not always mean that the fault will be fixed. For example, if there is a storm and a pole or line is physically damaged the fault may take longer to rectify. The response is just an initial assessment of the problem by the Openreach engineer and, where possible, their estimate of when it will be sorted. Obviously, if it can be fixed at this initial assessment, it will be. A change of Broadband Care Level takes 5 working days to complete.

Broadband Standard Care - Included
Standard Care is included in all services. Basic care operates during Openreach normal working hours. For the reporting of faults, the Simple Telecoms helpdesk is available, 24 hours a day, seven days a week (including UK Public and Bank Holidays). However, Basic Care Faults can only be logged with Openreach between 9AM
and 6PM Monday to Friday, excluding Bank Holidays and Weekends. Outside these of these periods a fault will be progressed by us between the hours of 09:00 -20:00. If a fault is found this will be passed to Openreach to investigate. Openreach will clear/respond to the fault within 72 working hours of receipt of the fault report, excluding any allowable parked time.

Broadband Enhanced Care - Enhanced Care operates during Openreach normal working hours. For the reporting of faults, the Simple Telecoms helpdesk is available 24 hours a day, seven days a week (including UK Public and Bank Holidays). However, Enhanced Care Faults can only be logged with Openreach between 9AM and 6PM Monday to Friday, excluding Bank Holidays and Weekends. Outside of these periods a fault will be progressed by us between the hours of 09:00 -20:00 7 days a week. If a fault is found this will be passed to Openreach to investigate. Openreach will clear/respond to the fault within 48 working hours of receipt of the fault report, excluding any allowable parked time. Please contact us for more information and cost.

Premium Care - Clock Hours - Premium Care operates 24 hours a day, 7 days a week including UK Bank and Public Holidays. For the reporting of faults, the Simple Telecoms helpdesk is available 24 hours a day, seven days a week including UK Public and Bank Holidays. Fault will not be progressed outside of office hours of 09:00 -20:00. Outside these times we will process the fault the next day. Openreach will respond/Fix a fault within 24 clock hours of receipt of the fault report, excluding any allowable parked time. Please note - Openreach may turn up unannounced. An "Abortive Visit Charge" will be raised if there is no access to the address at the time of the visit. Please contact us for more information and cost.

Credit Limit and Credit Check

When you apply for any telephone or Broadband service contract with us we will perform a credit check on the user and the address the service is being provided at. We may also credit check the bill payer if different to the end user. This will involve a credit reference agency to confirm your identity/s. They'll also examine your financial records and borrowing history. Using this information provided by the credit-rating agency, which in our case is Creditsafe. We will then make a decision whether to accept you for the contract/service you’ve applied for. This decision is made solely by our credit-checking team based on the information from Creditsafe. A credit check is ONLY performed once a direct Debit has been set up with us, as this is regarded as an acceptance of our terms and conditions, and intent to apply for a service. If your credit rating prevents you from getting a contract from us we may offer a tailored solution for people with bad credit. If your application is accepted a credit limit will be placed on the account for any chargeable calls. This safeguards our customers from running up a large bill. If this credit limit is reached outbound calls will be barred other than 999 freephone and the NHS helplines. However, if you have a Care Alarm this may cease to operate if your credit limit is breached. Call spend Warnings can be set up within our online billing system, and we strongly recommend this is done. Please note. Any credit check performed be it on the end user and or the bill payer will show on your/their credit history.
Who is CreditSafe? - Creditsafe, are global intelligence experts, specialise in business and consumer credit checking, and is the world's most used provider of online credit reports. Your credit history is checked by CreditSafe. If you have any questions about your credit file you'll need to speak directly to CreditSafe.

Digital Voice Telephone Service

Please complete this form and we'll send you some information about the service we can offer. Please complete all fields that apply.
We will only contact you using the contact details you supply. We need the full phone number and address as we need to check what infrastructure exists before we know what work is needed, so we can't give you a price without this information. This quote is supplied without obligation. We won't pressure you to sign up with us.

Please Note - The Digital Voice call plans are only available if you are ON a Digital exchange. If your exchange is not a Digital one we will quote for a Copper based line instead.

IMPORTANT: YOU MUST INFORM US - Please check the box on this form if the end user has a Care Alarm system connected to the line.

Your Name*

Please tell us the Date Of Birth of the end user*

The address*

Address Postcode*

What is their current number?

Who is the current telephone number provider?

What sort of address is it?*

Who should we contact with the info?*

What contact number should we use?*

What contact email should we use?*

Do you have permission to act on the end users behalf*

Which telephone plan are you interested in?*

Please tick if you would like to have a higher fault care level

Please tick if the end user has access to a mobile phone

IMPORTANT YOU MUST INFORM US - Please tick if the end user has a Care Alarm system on the line

Please tick if you would like a cost for a Battery backup for a care alarm and Cordless phone

Please click if you would you like the 1571 voicemail service switched on?

Is there any other information you fill we need to know?

We are GDPR Data compliant. Please tick that you agree to our Data Protection and privacy Terms and Conditions before sending your request.*

Click here for our full General Data Protection Regulation (GDPR).
Simple Telecommunications Ltd collects and acts as the data controller for information submitted by you through this website. It will be shared with appropriate Simple Telecommunications Ltd staff only, and used to contact you with information on Simple Telecommunications Ltd products and services if applicable.

Care Alarms and Digital Services - Important Information

If you have a care alarm on the premises you must tell us BEFORE you place any order. Care alarms and digital services - if you have a care alarm, read this
Ofcom regulations now specify that we must inform them if there is a care alarm system on the premises, irrespective of whether it will be used with the new digital service. We must indicate that it will continue to work when the service goes live.This is their way of ensuring that those dependent on an alarm will not be left without access to emergency services should it be necessary. We cannot assess your premises and equipment ourselves, we can only pass on the information you provide.
Therefore, it is essential that you speak with your alarm provider before placing an order to be 100% certain that, either it will in no way need the new service to function, or that it is compatible with the new service.Failure to check that your alarm will continue to work may put the lives of residents at risk. Failure to notify us of the presence of a care alarm when an Openreach engineer visit is required, will result in the engineer refusing to complete the installation and will incur extra charges as it will be classed as a visit to premises that are not ready.

UK based customer services team. - We take the safety of our customers seriously
Working with Vulnerable People requires our customer services team to have an ongoing assessment that is essential for their employment of their eligibility to work with vulnerable persons. This involves a check of a person's national criminal history (including spent convictions, pending and non-conviction charges) and other disciplinary and police information. We are carry out screening to BS7858:2019 level, used in the security sector to see whether an employee could pose a risk to the safety and wellbeing of vulnerable people. Giving our customers the peace of mind that the people we are employing are trustworthy and can carry out the job with trust and integrity. On top of this we also pre employment Psychometrice Testing of each employee for personality, behavioral characteristics, attitude assessment, and vocabulary test.