Telephone deals for people claiming Pension Credit or Guarantee CreditBest Pension Credit phone only deals - Cheapest phone-only deals for pensioners on Pension Credit or Guarantee Credit - telephone-only deals - telephone line without broadband. Social tariffs are packages offered by some service providers that allow people on Pension Credit or Guarantee Credit to access an essential telephone-only service at a reduced price to help with the overall cost of living. Although we are not required to offer this as a service, we have decided to offer a reduced price on a range of telephone only services as we feel it is a vital lifeline for many pensioners, as telephone access is a necessity in almost every aspect of everyday life. The price won't go up mid-contractOur Price Lock promise ensures that your monthly line rental price will remain unchanged for a 12-month period from the date the service was activated.
Pension Credit Home2Mobile telephone GSM line only deal - £12.98 /month including VAT Pay one low cost rental for both your landline and mobile number on the one phone. Your home number on a GSM phoneWith our new Pension Credit Home2Mobile service, you can now keep your home telephone number on to your mobile or a Maxcom GSM phone As more people move to mobile phones for cost savings and the convenience of mobile data and full-fibre (FTTP, FTTH) broadband, maintaining a traditional copper-based landline is becoming unnecessary. Instead of disconnecting your home number, simply transfer it to your mobile. Many people have had their home number for years, and for seniors or pensioners, keeping that familiar number can be essential. Home2Mobile is specifically designed to replace your traditional landline with a special SIM, and no mobile data or App is required to use the service. The The Home2Mobile service includes unlimited calls to standard UK landlines and mobile numbers. We also offer a range of DECT GSM and mobile phones Perfect for care homes, this solution can be set up and fully operational within 48 to 72 working hours. It requires no involvement from Openreach to install infrastructure. Click here for more information KEEP YOUR HOME NUMBERKeep your existing home and mobile numbers or start fresh with a new number - it's entirely up to you. Plus, you can have multiple numbers, allowing you to use both your home and mobile numbers on the same mobile opr GSM phone. We also offer an eSIM or Physical SIMs for dual SIM mobile or GSM phones. NO App or data neededUnlike other similar services, our service doesn't require an app download or mobile data to function. Calls are made over the EE mobile network, unlike many services that depend on VoIP to make and receive calls, which require a data connection. As a result, our service works on nearly any basic mobile phone. Save on Line RentalAs more people switch to mobile phones to cut fixed-line rental costs and enjoy the convenience of mobility, transferring your landline number to your mobile or GSM phone can help you avoid paying separate monthly rental fees. This way, you only pay one affordable rental for both numbers, instead of two. No need to tell everyoneWith your home number on your mobile or GSM phone, you'll never need to inform anyone about switching off your landline again. This means no more missed calls from your doctor, hospital, or loved ones. Plus, it's more affordable for people to reach you on your home number than to be calling a mobile number. Do I have to use a mobile phone for the Home2Mobile service ? You don’t need a mobile phone. We offer a GSM-based cordless DECT phone that looks and functions like a standard home cordless telephone. The only difference is that it uses a SIM card, which the user can remain completely unaware of. Click here for more information.Home2Moble Pension Credit - £12.98 /month - Included Unlimited calls to UK standard landlines* and mobiles** Plan includes unlimited calls to UK standard fixed landlines starting 01, 02 and 03 numbers. *
UK unlimited included calls to standard UK Mobile destinations in charge bands O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. **
Includes Unlimited Text messages.*
*After 120 continuous minutes to a UK landline number starting 01,02, and 03, the standard rate for the remainder of the call over the 120 minutes will apply. Customers should hang up before 120 minutes and re-dial to avoid additional charges.
**After 120 continuous minutes to a UK standard mobile have been used, the standard mobile rate for mobiles calls made will apply depending on the time of day. Customers should hang up before 120 minutes and re-dial to avoid additional charges.
International destinations are currently restricted and will require the removal of international call barring. All premium calls are automatically blocked. The international call bar can be lifted, but it may be subject to a deposit. Unfortunately, we cannot remove premium call barring for any account. Calls outside the bundle are charged based on the Simple Telecoms Home2Mobile rate card. Included unlimited calls and Text are subject to our Terms and Conditions regarding fair use. Please be aware that calls to Lycamobile, Lebara, or any mobile virtual network operators not operating on the UK GSM cellular network are not considered standard UK mobile numbers.
"All calls and texts are subject to our Fair Use Policy. Please refer to the 'Important Information on The Home2Mobile Service' section below for further details."Who is eligible for our Pension Credit tariff ? You're eligible for our 1Phone social tariff if you receive Pension Credit or Guarantee Credit (a top-up to Pension Credit). Currently, we do not offer the 1Phone social tariff to any other credit support or benefits. All we will ask for proof you are receiving Pension Credit or Guarantee Credit (a top-up to Pension Credit) and National Insurance number to verify your eligibility for our Pension Credit tariff. The contract and the Direct Debit must also be in the end user's name and address. Payment is only via direct debit; no other payment methods are available. If you are an existing customer and have just started to receiving Pension Credit we can move you to this call plan free of charge. * Please Note - Please note: Pension Credit call plans are available exclusively with the Basic Package. If mobile data (Internet) is required, a call plan that includes data must be selected. What happens after 12 months ? Past 12 months from activation, we'll ask you to resend your proof that you are still receiving Pension Credit every 12 months. If you are still eligible and want your Pension Credit Tariff plan to continue, the plan will continue and you will be eligible for another 12 months. However, there may be a small adjustment in the monthly rental to reflect any changes in the economic marketplace. What if I need to cancel early ? The Pension Credit tariff is a rolling 30-day only contract. You can cancel at any time without any early exit fees. We will ask you to returen the router to us within 30 days to avoide a charge. If you're planning to transfer your telephone number(s) to a new provider, the provider you're moving to will handle the process. Customers who have previously ported their number(s) out of Simple Telecoms' Home2Mobile service to another provider will not be eligible for a free port back to Simple Telecoms until 36 months have passed since the original port-out date, regardless of any current or future promotions on Simple Telecoms' website or in the press. If you'd like to port your number back to us within this 36-month period, there will be a fee. Additionally, the telephone number must remain active and fully paid up until the transfer is complete to be eligible for porting to a new provider. Will my Care Alarm still work ? NO. This is a mobile phone-based service, so any care alarms that require a telephone line to operate will no longer function. We strongly recommend switching to a GSM-based alarm service if this is an issue. Check you have signal - EE mobile signal check We recommend checking your EE mobile coverage beforehand. Also consider the following factors:
- Your Location - The further you are from a mobile phone mast, the weaker your signal will be.
- This weaker signal affects quality, reducing call clarity
- Your Local Environment - Hills, buildings, basements, or underground locations can all impact your phone's signal.
- The Weather - Weather conditions like rain and snow can temporarily degrade your router signal.
Additionally, keep in mind that you may not always be connected to the same mobile cell tower. Networks manage customer connections based on the current load on each cell site. You might be switched to a more distant cell site if the nearest one is too busy, which can result in poorer audio quality. If you are in any doubt we would recommend having a fixed Digital line instead. Click Here to check your EE coverage.One off - Home2Mobile Activation costOur Existing customers
Existing Simple Telecoms Landline telephone phone Line Customers
One off setup cost £29.98*
Physical or eSIM. With a new mobile number included on the SIM 30-day rolling contract
Port existing service/sPort an existing Home and or Mobile number £39.97*
Includes the transfer of an excising mobile and or home telephone number. Physical or eSIM
30-day rolling contract New mobile number or DDI numberNew mobile and or home DDI telephone numbers on a Physical or eSIM. The new DDI number will be a local number based on your location. on a 30-day rolling contract
One off setup cost £15.97*
Pension Credit 1PHONE Cloud PC telephone line only deal - £12.98 /month including VAT 1PHONE telephone line only service uses the 4G and 5G Mobile Data ✔ Keep your telephone number
✔ NO cost for incoming calls
✔ Includes Calls To landlines and mobiles
✔ 1000 Included Minutes to UK landlines p/m**
✔ 1000 Included Minutes to UK standard mobiles p/m**
✔ NO Call connection cost
✔ Free Caller Display
✔ 1571 Answerphone service
✔ Call back last number - *68
✔ Call back the last person who called you - *69
✔ Premium Number Barring
✔ 118 Directory Enquiries barring
✔ Personal Number barring (070)
✔ Special Services barring (084)
✔ Special Services barring (087)
✔ DTMF-2833 compliant (Care Alarms)
✔ 30-day rolling contract Pension Credit - 1PHONE Cloud call plan (GSM Data)** Unlike our Home2Mobile service, which does not require mobile data, our 1Phone Cloud Pension Credit telephone-only plan does rely on mobile data for operation.
- Included in your monthly line rental
- 1000 Minutes - 01/02/03 UK Landlines per month
- 1000 Minutes to UK standard mobiles per month
- 03 UK Landlines - Max 30% of inclusive landline minutes.
UK standard mobile numbers on major networks like O2, Orange, T-Mobile, Vodafone, H3G, EE, Three, and others in frequency bands FM1, FM3, FM4, FM5, and FM6. Please note: this offer excludes calls to Lyca, Lebara, and any virtual network operators not using the UK GSM cellular network, which are billed at different rates. Unlimited minutes are subject to our Fair Usage Policy (FUP). The 1Phone Cloud Service requires access to a Mobile GSM Data service.
We recommend checking your mobile coverage before placing an order. Keep in mind that you might not always connect to the same mobile cell tower. Networks manage customer connections based on cell tower load, so if the nearest tower is too busy, your connection may switch to a more distant tower, potentially affecting call quality. If you have concerns, we suggest opting for a fixed Digital line or our Home2Mobile service instead Who is eligible for our Pension Credit tariff ? You're eligible for our 1Phone social tariff if you receive Pension Credit or Guarantee Credit (a top-up to Pension Credit). Currently, we do not offer the 1Phone social tariff to any other credit support or benefits. All we will ask for proof you are receiving Pension Credit or Guarantee Credit (a top-up to Pension Credit) and National Insurance number to verify your eligibility for our Pension Credit tariff. The contract and the Direct Debit must also be in the end user's name and address. Payment is only via direct debit; no other payment methods are available. If you are an existing customer and have just started to receiving Pension Credit we can move you to this call plan free of charge. ^ Please Note - Please note: 1Phone Pension Credit call plans are available exclusively with the Basic Package. If mobile data (Internet) is required, a call plan that includes data an 1PHONE-DATA - Basic Broadband Only Service will be needed. Click Here for more information.What happens after 12 months ? Past 12 months from activation, we'll ask you to resend your proof that you are still receiving Pension Credit every 12 months. If you are still eligible and want your Pension Credit Tariff plan to continue, the plan will continue and you will be eligible for another 12 months. However, there may be a small adjustment in the monthly rental to reflect any changes in the economic marketplace. What if I need to cancel early ? The Pension Credit tariff is a rolling 30-day only contract. You can cancel at any time without any early exit fees. We will ask you to returen the router to us within 30 days to avoide a charge. If you're planning to transfer your telephone number(s) to a new provider, the provider you're moving to will handle the process. Customers who have previously ported their number(s) out of Simple Telecoms' 1Phone service to another provider will not be eligible for a free port back to Simple Telecoms until 36 months have passed since the original port-out date, regardless of any current or future promotions on Simple Telecoms' website or in the press. If you'd like to port your number back to us within this 36-month period, there will be a porting fee. Additionally, the telephone number must remain active and fully paid up until the transfer is complete to be eligible for porting to a new provider. Will my Care Alarm still work ? If you possess a Care Alarm, it is essential to verify its compatibility with digital systems through communication with the alarm provider. It is the responsibility of the alarm provider to ensure that their equipment aligns with the requirements of the new digital lines. We strongly recommend you check with your alarm provider before applying for a 1Phone service. Please be aware that Telecare24 alarms rely on an internet connection to function. We recommend you explore alternative systems that don't necessitate payment for an internet connection to just operate the Care Alarm system. Check you have a mobile data signal We recommend checking your mobile data coverage beforehand, althrough this is "Best Case" Also consider the following factors:
- Your Location - The further you are from a mobile phone mast, the weaker your signal will be.
- This weaker signal affects quality, reducing call clarity
- Your Local Environment - Hills, buildings, basements, or underground locations can all impact your phone's signal.
- The Weather - Weather conditions like rain and snow can temporarily degrade your router signal.
Additionally, keep in mind that you may not always be connected to the same mobile cell tower. Networks manage customer connections based on the current load on each cell site. You might be switched to a more distant cell site if the nearest one is too busy, which can result in poorer audio quality. If you are in any doubt we would recommend having a fixed Digital line or a Home2Mobile service instead. Click Here to check your mobile coverage.One off telephone Activation costOur 1PHONE Digital telephone line only service is on a 30-day rolling contract.
NO early termination fees, because situations change Already with us?
Save £20.00JUST a 30-Day Rolling Contract
No Early Termination Fees
NO Rental Increase For 12 Months
Existing Simple Telecoms customers - includes Router One off activation cost £79.98
No infrastructure needed
Add a new Digital phone for £13.98∞ Migration from
another providerJUST a 30-Day Rolling Contract
No Early Termination Fees
NO Rental Increase For 12 Months
Includes moving your number
Includes Router and Postage
One off activation cost £99.98
No installation visit needed
Add a new Digital phone for £13.98∞ New number
Save over £30JUST a 30-Day Rolling Contract
No Early Termination Fees
NO Rental Increase For 12 Months
Includes a nice new number
Includes Router and Postage
One off activation cost £99.98
No installation visit needed
Add a new Digital phone for £13.98∞
Anytime fixed telephone service only for people claiming Pension Credit - £22.80 per month.Our Anytime Pension Credit Fixed Digital Telephone Line-Only Plan is ideal for individuals with limited GSM service coverage, those who prefer a fixed line over a GSM SIM-based option, or those who depend on Lifeline or Care Alarm systems.***
✔ Keep your telephone number
✔ Unlimited UK landline calls 120 mins per call*
✔ 500 minutes per month UK standard mobiles**
✔ Keep you current telephone number
✔ Free Caller ID
✔ 1471 Service included
✔ 1571 Answerphone service
✔ Free Caller ID
✔ 1571 service included
✔ 30-day rolling contract
Pension Credit - Anytime Cloud call plan** Included UK standerd UK Landlines
- *After 180 continuous minutes to a UK landline number starting 01,02, and 03, the standard rate for the remainder of the call will apply.
- Customers should hang up before 180 minutes and re-dial to avoid additional charges.
Included UK standard mobiles
- **After 120 continuous minutes to a UK standard mobile have been used, the standard mobile rate for mobiles calls made will apply.
- Customers should hang up before 180 minutes and re-dial to avoid additional charges.
Calls to UK standard landlines (starting with 01, 02, and 03) are charged at a flat rate of 2p per minute with no call connection fee. Each call can last up to 180 continuous minutes. For longer calls, customers should hang up and redial to avoid additional charges.
Calls to UK standard mobiles are charged at 7p per minute during peak hours and 4.5p per minute off-peak, also with no call connection fee. Each call can last up to 120 continuous minutes. Customers should hang up and redial if their call exceeds this duration to prevent extra charges.
UK included standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note, this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & nighttime Monday to Friday before 7am & after 7pm. Included UK landline and UK mobile calls are subject to a Fair Usage Policy (FUP)
Please note that, due to an Ofcom directive, certain 08 numbers have been classified as premium rate numbers. This includes numbers within the following charge bands: SC011, SC013, SC014, SC047, SC075, SC092, and SC093. Who is eligible for our Pension Credit tariff ? You're eligible for our 1Phone social tariff if you receive Pension Credit or Guarantee Credit (a top-up to Pension Credit). Currently, we do not offer the 1Phone social tariff to any other credit support or benefits. All we will ask for proof you are receiving Pension Credit or Guarantee Credit (a top-up to Pension Credit) and National Insurance number to verify your eligibility for our Pension Credit tariff. The contract and the Direct Debit must also be in the end user's name and address. Payment is only via direct debit; no other payment methods are available. If you are an existing customer and have just started to receiving Pension Credit we can move you to this call plan free of charge. ^ Adding Broadband at a later date ^ Basic broadband can be added to the Anytime Pension Credit plan; however, there will be an additional charge for the broadband service. If you wish to remove the broadband, there will also be a cost. The minimum term for broadband on this plan is three months before you can request to revert to a telephone-only service. What happens after 12 months ? Past 12 months from activation, we'll ask you to resend your proof that you are still receiving Pension Credit every 12 months. If you are still eligible and want your Pension Credit Tariff plan to continue, the plan will continue and you will be eligible for another 12 months. However, there may be a small adjustment in the monthly rental to reflect any changes in the economic marketplace. What if I need to cancel early ? The Pension Credit tariff is a rolling 30-day only contract. You can cancel at any time without any early exit fees. We will ask you to returen the router to us within 30 days to avoide a charge. If you're planning to transfer your telephone number(s) to a new provider, the provider you're moving to will handle the process. Customers who have previously ported their number(s) out of Simple Telecoms' Digital Line service to another provider will not be eligible for a free port back to Simple Telecoms until 36 months have passed since the original port-out date, regardless of any current or future promotions on Simple Telecoms' website or in the press. If you'd like to port your number back to us within this 36-month period, there will be a porting fee. Additionally, the telephone number must remain active and fully paid up until the transfer is complete to be eligible for porting to a new provider. Will my Care Alarm still work ? If you possess a Care Alarm, it is essential to verify its compatibility with digital systems through communication with the alarm provider. It is the responsibility of the alarm provider to ensure that their equipment aligns with the requirements of the new digital lines. We strongly recommend you check with your alarm provider before applying for a service. If your telephone exchange is designated as a Full Fibre (FTTP) exchange, we are unable to offer our service if you currently have or plan to use a Care Alarm. *** Full Fibre only listed addresses with Care Alarm services Unfortunately, if your address is a Full Fibre (FTTP/FTTH) address and you have an active or planning to install a Care/Personal Alarm service, we would be unable to offer any telephone or broadband services at this time. If the Care Alarm system operates as a GSM-based alarm service and is an independent, standalone system, we can provide a service. Telephone Installation and transfer cost - Router provided
NEW LINE DIGITAL INSTALLATIONNew Digital Cloud based telephone line standard installation - £144.00* including VAT. This cost includes a new Openreach Digital line into the address with an Openreach engineer visit. It also includes the Telephone router as well. If there are no existing or stopped lines listed to the address, then this cost would apply. BT LINE TRANSFER TO DIGITALIf you have an existing Openreach telephone service, we can convert this line into a Digital Cloud line and you can keep your telephone number - £84.50* including VAT*. This cost includes a telephone router all set up and ready to go, just plug it in. No Openreach engineer will need to visit, but can be arranged if needed at an extra cost. RESTART A LINE To DIGITALIf we can see an old copper-based stopped telephone line at the address, we can convert this line and bring it back in to service as a Digital Cloud line - £84.50* including VAT. This includes a new telephone number and router. No Openreach engineer will need to visit the address, but can be arranged if needed at an extra cost. OTHER LINE TRANSFERS TO DIGITALTelephone lines used by TalkTalk, Shell, Sky, Virgin and a number of other providers are more complicated to transfer to keep your current telephone number as these lines are not directly connected to the main Openreach network. So can take longer to be converted to a digital line - £84..00* inc VAT.
Anytime fixed telephone + Broadband service only for people claiming Pension Credit - £29.98 per month.**Our Anytime Pension Credit Fixed Digital Telephone Line with Broadband plan is perfect for connecting your Amazon Alexa, Google Home, Netflix, iPlayer, Smart TVs, and video doorbells. Enjoy seamless browsing, streaming, and downloading across multiple devices simultaneously.
✔ Includes Broadband 38Mb/s average download speed ‡/***
✔ Unlimited Broadband with no data limits
✔ Keep your telephone number
✔ Unlimited UK landline calls 120 mins per call*
✔ 500 minutes per month UK standard mobiles**
✔ WiFi router included
✔ Nuisance call blocker Ψ
✔ Includes Caller Display
✔ 1471 service included
✔ 1571 Answerphone service
✔ 30-day rolling contract Pension Credit Tariff - What calls are Included ** Included UK standard Landlines
- *After 120 continuous minutes to a UK landline numbers starting 01,02, and 03. The standard rate for the remainder of the call over the 120 minutes will apply.
- Customers should hang up before 120 minutes and re-dial to avoid additional charges.
Included mobile calls
- **After a total of 500 minutes per month to UK standard mobiles have been used, the standard mobile rate will apply depending on the time of day.
UK included standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note, this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & nighttime Monday to Friday before 7am & after 7pm. Included UK landline calls are subject to a Fair Usage (FUP)
Calls over the 120 minutes to UK standard landlines starting 01, 02 and 03 always cost 2p per minutes, NO call connection cost.
Over the 500 included mobile calls to UK standard mobiles cost 7ppm peak, and 4.5ppm off-peak, NO call connection cost.
Please note that, due to an Ofcom directive, certain 08 numbers have been classified as premium rate numbers. This includes numbers within the following charge bands: SC011, SC013, SC014, SC047, SC075, SC092, and SC093. ‡ What broadband speed will I get We always run a check on the telephone line and the address to find out what speeds we expect you to actually get. You will also get given a minimum guaranteed download speed. Broadband services and speeds are dependent on the distance from your home to the exchange or cabinet and external factors such as the wiring in your home, electrical interference and how many people are using the sites you're visiting. We'll use your postcode and phone number (if you provide it) to give you a personalized estimate of the speeds you can expect to receive. Speeds are measured up to the Router, not over WiFi. Our Fibre broadband is subject to availability, geographic location, computer specifications and a line and exchange check. Who is eligible for our Pension Credit Tariff? You're eligible for our social tariff if you receive Pension Credit or Guarantee Credit (a top-up to Pension Credit). Currently, we do not offer this social tariff on any other credit support or penefits. All we will ask for proff you are reciving Pension Credit or Guarantee Credit (a top-up to Pension Credit) and National Insurance number to verify your eligibility for our Pension Credit tariff. The contract and the Direct Debit must also be in the end user's name and address. Payment is only via direct debit; no other payment methods are available. If you are an existing ATA customer and have just started to receiving Pension Credit we can move you to this call plan free of charge. Will my Care Alarm still work? If you possess a Care Alarm, it is essential to verify its compatibility with digital systems through communication with the alarm provider. It is the responsibility of the alarm provider to ensure that their equipment aligns with the requirements of the new digital lines. We strongly recommend you check with your alarm provider before applying for a service. If your telephone exchange is designated as a Full Fibre (FTTP) exchange, we are unable to offer our service if you currently have or plan to use a Care Alarm. If the Care Alarm system operates as a GSM-based alarm service and is an independent, standalone system, we can provide a service What if I need to cancel early? The Pension Credit tariff is a rolling 30-day only contract. You can cancel at any time without any early exit fees. We will ask you to returen the ATA to us within 30 days to avoide a charge. What happens after 12 months? We'll ask you to resend your proof that you are still receiving Pension Credit every 12 months. If you are still eligible and want your Pension Credit Tariff plan to continue, the plan will continue and you will be eligible for another 12 months. However, there may be a small adjustment in the monthly rental to reflect any changes in the economic marketplace. What if I am no longer eligible? If your circumstances change and you are no longer eligible fro Pension Credit after 12 months, we’ll inform you that your plan will move to an alternative plan. This will cost more each month than the Pension Credit Tariff plan. If you don’t want to proceed, you can cancel your service or switch to another provider. Barring of International, Premium Rate Numbers To safeguard all our customers, call barring for International (other than any included International countries) and Premium rate numbers starting 09 and some 08 numbers will be applied automatically to the telephone line.
We cannot barr calls to to 118 numbers, mobile phones or 999 emergency services.
Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate numbers, you will still be unable to call some 08 numbers as they are now classed as Premium rate numbers, so please check with your equipment or Care Alarm provider, as well as any catalogue companies you may call, as these numbers may be barred, and this premium rate barring cannot be removed, unlike the international call barring, which can be removed. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093. Please check if you have a care alarm, as some use these charge bands. It is NOT possible to lift the barring on these charge bands. Ψ Nuisance call blocker included Ψ This is FREE complimentary service and will be added to all our Anytime Digital Voice call plan automatically.
- To enter the blocking menu you dial 1472 and you will hear a welcome message
- To block the last number that called you press 1
- To block or unblock a number or check if it's in your blocked list, press 2
- For individual Call Type Blocking, press 3
- The setting of Individual calls types include Withheld numbers and full blocking of International incoming numbers.
- Calls that are allowed through (in your white list) but not picked up will go to your voicemail.
*** Full Fibre only listed addresses with Care Alarm services Unfortunately, if your address is a Full Fibre (FTTP/FTTH) address and you have an active or planning to install a Care/Personal Alarm service, we would be unable to offer any telephone or broadband services at this time. If the Care Alarm system operates as a GSM-based alarm service and is an independent, standalone system, we can provide a service.One off telephone And Broadband Activation costAll our telephone and broadband services are on 30-day rolling contractsWhy lock yourself or a loved one in to a long term contract? Our Existing customersExisting Simple Telecoms customers on a old Copper Line
One off setup cost £64.50*
Includes router + Keep your number
**NO engineer visit Restart/transfer a line to DigitalExisting infrastructure listed or migration from another provider
Setup cost from £84.50
Includes router
**NO engineer visit New Digital InstallationNo existing infrastructure listed.
New installation one off setup cost £144.00
Includes router
Includes engineer visit
Voice Unlimited - Telephone service for people claiming Pension Credit - £10.98 per month.VoIP Digital Telephone service built to work with any third party broadband provider ✔ Keep your home telephone number
✔ UNLIMITED Included Minutes to UK landlines*
✔ UNLIMITED Included Minutes to UK standard mobiles**
✔ UNLIMITED Australia and Australia Mobile †
✔ UNLIMITED Canada and Canada Northwestel †
✔ UNLIMITED Ireland, and Ireland Mobile †
✔ UNLIMITED New Zealand and New Zealand Mobile †
✔ UNLIMITED USA and USA Alaska †
✔ 1571 Answerphone service
✔ Premium Number barring
✔ International Number barring
✔ 30-day rolling contract This service is for a telephone only service using a third party broadband service only using FTTP and FTTH broadband services. And cannot be used in conjunction with any Simple Telecoms broadband service/s KEEP YOUR HOME NUMBERNever lose your old copper telephone number, just move it to our VoIP home telephone service. FREE number port of your old telephone number JUST CONNECT TO THE ROUTERAn Telephone adapter will then be sent to your home address and then simply connect it to your router, just Plug and Play. EASY TO MOVE ADDRESSNo need for an Openreach engineer to move the telephone service anymore. Simply pick up the unit and reconnect it to the router at the new address ADD MORE LOCATIONSHave a second unit with the same telephone number on the same account at a different location, or even a different country such as a holiday home. Pension Credit Tariff - What calls are Included ** / † Included in your monthly line rental - £10.98 per month inc VAT and fixed for 12 months**
- Unlimerted Minutes - 01/02/03 UK standard Landlines per month*
- Unlimerted Minutes to UK standard mobiles per month**
- Unlimerted minutes to Australia and Australia Mobiles †
- Unlimiterd minutes to Canada and Canada Northwestel †
- Unlimerted minuted to Ireland and Ireland Mobiles †
- Unlimerted munites to New Zealand and New Zealand Mobiles †
- Unlimerted munites to USA and USA Alaska †
Calls to UK included Landlines
- * After 180 continuous minutes to included UK Landline destenations the standard rate for the remainder of call will apply.
- To avoid extra charges, customers should hang up before 180 minutes and then re-dial.
Calls to UK included Standard mobiles
- ** After 120 continuous minutes to included UK mobile destenations the standard rate for the remainder of the call will apply.
- To avoid extra charges, customers should hang up before 120 minutes and then re-dial.
Calls to included Internanatal destentions
- † After 60 continuous minutes to included international destinations, the standard rate will apply to the remainder of the call.
- To avoid extra charges, customers should hang up before 60 minutes and then re-dial.
- Out-of-bundle international calls, will be charged at our standard flat rate for the respective international destination.
Calls to UK standard landlines (numbers starting with 01, 02, and 03) are charged at a flat rate of 2p per minute with no connection fee. Each call is limited to a maximum of 180 minutes. To avoid incurring additional charges, customers are advised to hang up and redial for longer conversations.
Calls lasting up to 120 minutes to UK standard mobiles are charged at 7p per minute during peak hours and 4.5p per minute during off-peak hours, with no call connection fee. To avoid additional charges, customers are advised to hang up and redial if their call exceeds the 120-minute limit.
Calls over 60 minutes that include international destinations, as well as any out-of-bundle international calls, will be charged at our standard flat rate for the respective international destination.
UK included standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note, this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network.
Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & nighttime Monday to Friday before 7am & after 7pm. Included UK landline and UK mobile calls are subject to a Fair Usage Policy (FUP)
Please note that, due to an Ofcom directive, certain 08 numbers have been classified as premium rate numbers. This includes numbers within the following charge bands: SC011, SC013, SC014, SC047, SC075, SC092, and SC093. Do you offer a Pension Credit plans on the other call plans? The Voice Unlimited call plan is the only plan available at a discounted monthly rate for individuals on Pension Credit, provided they have their own broadband. Who is eligible for our Pension Credit Tariff? You're eligible for our social tariff if you receive Pension Credit or Guarantee Credit (a top-up to Pension Credit). Currently, we do not offer this social tariff on any other credit support or penefits. All we will ask for proff you are reciving Pension Credit or Guarantee Credit (a top-up to Pension Credit) and National Insurance number to verify your eligibility for our Pension Credit tariff. The contract and the Direct Debit must also be in the end user's name and address. Payment is only via direct debit; no other payment methods are available. If you are an existing ATA customer and have just started to receiving Pension Credit we can move you to this call plan free of charge. Will my Care Alarm still work? - Please read If you're using or considering a pendant alarm service that requires a telephone or broadband connection, and you do not have access to a mobile phone, we are unable to provide service due to Ofcom regulations. We recommend switching to a GSM (SIM-based) alarm system. This type of service operates independently of a ATA phone line or broadband connection, making it fully compatible with your Full Fibre broadband. Once switched, we can offer you a voice service. What if I need to cancel early? The Pension Credit tariff is a rolling 30-day contract, which means you can cancel at any time without incurring any early exit fees. The ATA is on a "Lone" basis, so we simply ask that you return the ATA within 30 days of disconnection to avoid being charged for the unit. What happens after 12 months? We'll ask you to resend your proof that you are still receiving Pension Credit every 12 months. If you are still eligible and want your Pension Credit Tariff plan to continue, the plan will continue and you will be eligible for another 12 months. However, there may be a small adjustment in the monthly rental to reflect any changes in the economic marketplace. What if I am no longer eligible? If your circumstances change and you are no longer eligible fro Pension Credit after 12 months, we’ll inform you that your plan will move to an alternative plan. This will cost more each month than the Pension Credit Tariff plan. If you don’t want to proceed, you can cancel your service or switch to another provider. Barring calls to 118 numbers - 118 are directory enquiries services We cannot barr calls to 118 telephone information services Calling on this plan. 118 numbers are extremely expensive numbers to call. Barring of International, Premium Rate Numbers To protect all our customers, call barring will automatically be applied to International calls (except for those to included countries) and Premium rate numbers starting with 09 and certain 08 numbers.
Please note, we are unable to block calls to 118 numbers, mobile phones, or 999 emergency services.
Important: Due to an Ofcom directive, some 08 numbers are now classified as premium rate numbers. As a result, calls to these numbers may be barred. Unfortunately, this barring cannot be removed, unlike international call barring, which can be lifted. The following charge bands are affected: SC011, SC13, SC014, SC047, SC075, SC092, SC093. If you have a care alarm, please check with your provider, as some alarms may use these charge bands, and barring cannot be lifted for them. What is an ATA unit, and why do I need one? An Analog Telephone Adapter (ATA) is a device that allows analog telephone equipment to connect to a broadband router or network, enabling communication over the internet via VoIP (Voice over Internet Protocol). With an ATA, you can use your telephone just as you would on a traditional telephone network. ATA - VoIP telephone service on third party broadband services Our digital telephone service is designed for customers using Fibre-to-the-Home (FTTH) or Fibre-to-the-Premises (FTTP) connections from providers such as CityFibre, Gigaclear, Giganet, BT, Juice Broadband, KCOM, Vodafone, Sky, TalkTalk, as well as community WiFi-based broadband services and Starlink.
This standalone VoIP service is not compatible with FTTC broadband connections, as transferring your telephone number will cause the line to be lost. We do not recommend using this service with a mobile broadband connection. The service is intended solely for third-party broadband connections like FTTP, FTTH, and Starlink. We cannot provide support for the ATA when connected to a mobile SIM data service. Additionally, EE has confirmed that they do not support VoIP services on their mobile data networks.
Please note, the quality of service depends entirely on the broadband connection you use, which is outside of our control.
All our Voice telephone line only services are on 30-day rolling contracts.
Same day switch off if needed Already with us?
Existing Simple Telecoms customers
Includes ATA and Postage
One activation cost £39.98
No engineer visit needed Migration or New Number Includes new/moving your number
Includes ATA and Postage
One activation cost £78.50
No engineer visit needed
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