Need a Home VoIP telephone phone only service?VoIP Digital Telephone service built to work with any broadband provider - Inc CityFibreOur Digital Home VoIP landline only phone Voice telephone service is the closest alternative to an old fashioned home copper phone. Our Digital telephone service is ideal for customers who are using Fibre to the house (FTTH, FTTP, not FTTC) using providers like CityFibre, Gigaclear FTTP, Giganet FTTP, BT, Juice Broadband, KCOM, Vodafone FTTP, Sky FTTP TalkTalk FTTP and even Starlink as well as community WiFi based broadband services. We can move 99% of telephone numbers from other providers, so you CAN keep your telephone number.
Almost everyone seems to be offering extremely attractive broadband packages these days. Almost all low broadband prices shown by other providers do NOT include the telephone service, this is extra. Some providers are telling their customers they need a new number or they can't move their current one, which is totally untrue.
Moving your telephone number is as easy as 1, 2, 3, 4 Digital Telephone service built to work with any fibre broadband provider1. Pick the call plan that best meets your needs, and just let us know what you have decided. However, if you need help choosing the right package... We're here to help, and you can move call plans twice a year free of charge if need be. 2. If you are looking to move your current telephone number over we will place the order with your current telephone provider to move your telephone number over into your new account with us. If not we can provide you with a nice new shiny number. 3. An Telephone ATA adapter will then be sent to your home address via DHL. This would have already been tested, and ready to go. there is nothing you need to do. If you are having a new number you can then just connect it to your router, and you're ready to go. 4. If you are having a number transfer you just connect the ATA to your router using the provided cable on the day of the transfer, and then plug your standard telephone handset into the ATA and we will then remotely set up your line and number on the ATA for you. Then you're ready to go!
Voice Pay as you go zero£5.99 /month inc VAT Keep your telephone number
Calls are Encrypted using TLS/SRTP Protocol
Second ATA device on the same account †
Only Pay Only For What You Use
Calls to UK National and Local numbers 6ppm
Calls to UK standard mobile numbers 10ppm
Call connection cost 10p per call
Online customer control panel
Online Call Statistics Inbound and Outbound
Inbound Number blocking Ψ
Free Caller Display
1471 service included
1571 Answerphone service
Premium number barring
118 Directory Enquiries barring
Personal Number barring (070)
Non standard Mobile barring (071-079)
Special Services barring up to 13ppm (087)
30-day rolling contract Voice Basic - 1000£8.40 /month inc VAT Keep your telephone number
Calls are Encrypted using TLS/SRTP Protocol
Second ATA device on the same account †
700 Minutes to UK landlines p/m*
300 Minutes to UK standard mobiles p/m*
NO Call connection cost
Online customer control panel
Online Call Statistics Inbound and Outbound
Inbound Number blocking Ψ
Free Caller Display
1471 service included
1571 Answerphone service
Premium number barring
118 Directory Enquiries barring
Personal Number barring (070)
Non standard Mobile barring (071-079)
Special Services barring up to 13ppm (087)
Automatic Block on Anonymous Calls
30-day rolling contract Voice ANYTIME - 2000£10.98 /month inc VAT Keep your telephone number
Calls are Encrypted using TLS/SRTP Protocol
Second ATA device on the same account †
1000 Minutes to UK landlines**
1000 Minutes to UK standard mobiles p/m**
NO Call connection cost
Online customer control panel
Online Call Statistics Inbound and Outbound
Inbound Number blocking Ψ
Free Caller Display
1471 service included
1571 Answerphone service
Premium number barring
118 Directory Enquiries barring
Personal Number barring (070)
Non standard Mobile barring (071-079)
Special Services barring up to 13ppm (087)
Automatic Block on Anonymous Calls
30-day rolling contract Call plan prices listed are for a telephone only service using a third party broadband service only using FTTP and FTTH broadband services. And cannot be used in conjunction with any Simple Telecoms broadband service/s
The monthly price for monthly services will rise in April each year by the rate of inflation plus 3.9%, from 2025.
Panasonic TGB610EB Cordless Telephone for Just £9.98 inc VAT∞Panasonic TGB610EB Cordless Telephone for Just £9.98 inc VAT∞
Not all old analogue phones are compatible with digital lines. If you have had your handset for a large number of years, we recommend taking advantage of our special offer for a new cordless Digital Panasonic phone for just £9.99 inc VAT*, eliminating the concern of whether your old handset will work with a digital service or not.
The Panasonic KX-TGB610EB Telephone cordless phone with call blocker is fully compatible with our 1PHONE telephone service, and at just just £9.99 inc VAT and delivery, its fantastic value for a Digital Cordless basic phone. - The Panasonic 610EB is basic, reliable cordless phone with a Nuisance Call Blocker Key, which can block upto 50 registered telephone numbers.
The handset is also Shock Resistant tested to withstand drops from a height of up to 12 metres, so you can use the handset confidently knowing it will not break easily due to accidental drops
∞The Panasonic KX-TGB610EB handset offer at £9.98 is subject to availability and must be ordered at the same time as placing your order for a new VoIP service . The handset offer price is not available for separate purchase. This offer cannot be backdated, or used in conjunction with any other offers or promotion. We reserve the right to withdraw this promotion at any time.
One off telephone Activation costAll our Voice telephone line only services are on 30-day rolling contracts.
Same day switch off if needed Already with us?
Save over £30Existing Simple Telecoms copper customers - Includs ATA
One activation cost £39.98
No engineer visit needed Migration from another providerIncludes moving your number
Includes ATA and Postage
One activation cost £78.50
No engineer visit needed You already have a unlocked ATAIncludes moving your phone number and remote ATA setup.
ATA MUST be unlocked.
FREE OF CHARGE / ∈ ∈ To use your own ATA the ATA must be a UK-unlocked unit with the latest firmware installed. We cannot utilise an ATA listed by Grandstream as being located or purchased outside the UK.
Our VoIP telephone service has been tested using StarlinkVoIP on Starlink - Things you need to know beforehand - Starlink is the world's first and largest satellite constellation using a low Earth orbit to deliver broadband internet capable of supporting streaming, online gaming, video calls and more. All ATA plans allow you to use your home phone through your Starlink based internet connection. Simply connect your telephone handset to our ATA VoIP phone adapter and you're good to go. Starlink works very well on VoIP, but don't expect it to work as well as a cable or fiber-based internet connection. The problem is that your Starlink Terminal/Router has to frequently switch its connection to a new satellite passing overhead, which increases the chance of having a dropped call.
Latency with Starlink is generally in the 40 ms – 60 ms range. This is technically okay for VoIP, but it is higher than what would be considered ideal, or from a fibre based service. Jitter is also higher with Starlink, often in the 15 ms range. This is usually low enough for VoIP, but in some cases, jitter can spike higher, leading to issues like one way audio or broken voice.
If you need any help just give us a call 0330 122 0000 - Monday to Friday 9AM to 5PM
Digital Voice Telephone plan information A Basic Voice PAYG phone service is a pay as you call service with a very low line rental cost per month. This is ideal for customers who receive more calls than they make. You can change your call plan by just giving us a call. There is a small admin cost of £9.99 per change, and the change will take effect on the next billing period.
- Calls to UK National and Local numbers 6ppm
- Calls to UK standard mobile numbers 10ppm
- Call connection cost 10p per call
- Online customer control panel
- Online Call Statistics Inbound and Outbound
- Inbound Nuisance call blocking Ψ
- Free Caller Display
- 1471 service included
- 1571 Answerphone service
- Premium number barring
- 118 Directory Enquiries barring
- Personal Number barring (070)
- Non standard Mobile barring (071-079)
- Special Services barring up to 13ppm (087)
- 30-day rolling contract
Maximum Call Length - We have a maximum call length of 24 hours (1440 minutes) for a single phone call. This is a feature to help protect against large unexpected bills where a call may have failed to disconnect, or is part of a fraudulent activity. We cannot override this on a per account or user basis. 700 Minutes - 01/02/03 UK Landlines p/m
300 Minutes to UK standard mobiles p/m
03 UK Landlines - Max 30% of inclusive landline minutes.
Once the included minutes have been used, the standard rate for calls made will apply depending on the number called, and time of day.
UK included minutes are for standard mobile mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note, this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & nighttime Monday to Friday before 7am & after 7pm. Included UK landline calls are subject to a Fair Usage Policy (FUP)
Over the 01/02/03 landline minutes calls to UK standard landlines starting 01/02/03 will cost 2p per minute, NO call connection cost.
Over the included UK standard mobile minutes calls to mobiles cost 7ppm peak, and 4.5ppm off-peak, NO call connection cost.
Maximum Call Length - We have a maximum call length of 24 hours (1440 minutes) for a single phone call. This is a feature to help protect against large unexpected bills where a call may have failed to disconnect, or is part of a fraudulent activity. We cannot override this on a per account or user basis. To safeguard against "Bill Shock" All accounts also have a credit limit for chargeable calls. Once this limit has been reached your service may be restriucted until the following billing period. 1000 Minutes - 01/02/03 UK Landlines p/m
1000 Minutes to UK standard mobiles p/m
03 UK Landlines - Max 30% of inclusive landline minutes.
Once the included minutes have been used, the standard rate for calls made will apply depending on the number called, and time of day.
UK included minutes are for standard mobile mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note, this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & nighttime Monday to Friday before 7am & after 7pm. Included UK landline calls are subject to a Fair Usage Policy (FUP)
Over the 01/02/03 landline minutes calls to UK standard landlines starting 01/02/03 will cost 2p per minute, NO call connection cost.
Over the included UK standard mobile minutes calls to mobiles cost 7ppm peak, and 4.5ppm off-peak, NO call connection cost.
Maximum Call Length - We have a maximum call length of 24 hours (1440 minutes) for a single phone call. This is a feature to help protect against large unexpected bills where a call may have failed to disconnect, or is part of a fraudulent activity. We cannot override this on a per account or user basis.
To safeguard against "Bill Shock" All accounts also have a credit limit for chargeable calls. Once this limit has been reached your service may be restriucted until the following billing period. Second ATA device on the same account † Adding a second ATA at a different location - On our Voice Anytime 2000 call plan it is possible to purchase a second ATA and have this on the same account using the same telephone number. The second ATA will also share the included minutes on the main account as well. Adding a second ATA at a different location would also meen another activation cost for the unit, unless you are providing your own ATA.
As second ATA cannot be added to any other call plan other than the Anytime 2000 plan free of change. If you would like a second unit added to one of our other call plans there would be a small monthly charge of £1.99 per month, as well as the activation cost. Ψ Our Inbound Call Blocker service is FREE complimentary service, and is controlled from within our customer portal. If you no longer want to receive calls from a specific number, simply add them to a block list, or you can select the number from the inbound calls list and click Block, so It’s easy to add numbers. Ideal for stopping persistent marketing calls. If you have a list of numbers you would like to block please let us know and we can help upload these into your account for you. Or alternatively a family member or care worker can help do this remotely as well. Barring calls to 118 numbers - 118 are directory enquiries services Calls to 118 telephone information services are barred as standard. Calling 118 numbers are extremely expensive numbers to call. The barring can be lifted, however we will ask for a deposit before this can be done. Barring of International, Premium rate, NGN 08 numbers and Personal Numbers To safeguard all our customers, call barring for International (other than any included International countries) and Premium rate numbers starting 09 and some 08 and Personal Number Calls (070) numbers will be applied automatically to the telephone line.
We offer a greater safeguard: we can block Special Services Calls up to 7ppm (084), and Special Services Calls up to 13ppm (087) on request.
Barring calls to mobile phones and 999 emergency services is an opt-in service. Please contact customer services to opt in the mobile barring service free of charge.
Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate numbers, you will still be unable to call some 08 numbers as they are now classed as Premium rate numbers, so please check with your equipment or Care Alarm provider, as well as any catalogue companies you may call, as these numbers may be barred, and this premium rate barring cannot be removed, unlike the international call barring, which can be removed. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093. Please check if you have a care alarm, as some use these charge bands. It is possible to lift the barring on these charge bands but we will require a deposit before this can be done. The same will be required to access high cost International destinations. Using your own Grandstream HT801 ATA ∈ If you have a fully unlocked Cisco 191 or a Grandstream HT801 ATA, then we can remotely program this up with your new Digila VoIP line information. However, the ATA must have the latest Firmware loaded. Unfortunately we cannot offer any support to do this. And you may need to Register with Cisco or Grandstream to get access to the updates. If your ATA was/has been provided by a service provider it may well be locked to their service/s, and cannot be used with any other provider. We would recommend doing a factory reset and then check to see if the unit retains its last information from the old provider. Click here to register with CiscoIf you are looking to connect a standard telephone handset to your ATA you will need to purchase a RJ11 Adaptor with Ring Capacitor. Please Click Here to Purchase a If you are looking to connect a standard telephone handset to your ATA you will need to purchase a RJ11 Adaptor with Ring CapacitorWe cannot utilise an ATA listed by Cisco or Grandstream as being located or purchased outside the UK.
Frenquently asked questions about digital voice lines Can I use my old telephone on the new service? Yes, Most standard telephones will function with ATA digital lines, including those equipped with built-in call blockers. Therefore, there's no necessity to acquire a special phone. However, we cannot guarantee this 100%, given the prevalence of numerous old analog handsets. As of the time of writing, Trucall blockers are not compatible with either analog or digital lines. If you possess or are considering the use of such units, it is advisable to contact them directly for an update on when compatibility with digital lines will be established. Additionally, we've received feedback from customers who encountered One Way audio issues, and in such cases, it was determined to be an incompatible telephone device. Can I run this service over mobile SIM data? This telephone only service is built for the use of a third party broadband service only using FTTP, FTTH and Starlink broadband services. We do not offer any support for the ATA if connected to a mobile SIM data service. Also EE also stated that they DO NOT support VoIP service on their Mobile Data services. If you are looking to run VoIP over the mobile network we strongly recommend you look at our 1Phone telephone service to do this. Click here for more information Can I keep my telephone number? Yes, we can move 99% of telephone numbers - Most people have had their telephone number for years, and for a lot of seniors and pensioners keeping their telephone number is a must. So regardless of if you're moving home, to a different part of the country, or even a different part of the world, we have the technology so you will always be able to take your current phone number with you. However, if your telephone number/line has been switched off before we move the number you only have 30 working days from when the line/number was switched off to move it to a new provider. Passing this date you the number has been lost. Will my telephone extensions still work with a digital line? No, when a line is converted to a digital line all old copper extensions will stop working, as these are copper based lines. However, we strongly recommend using a BT 4600 cordless phone kit as this will get around the problem. Do I need to contact my current provider to move muy telephone number? No, we'll send them a transfer request for you. Once we have placed your order, your current provider may send you a letter or email just to let you know that your telephone number is transferring to us. Once the transfer has been completed, your old provider should send a final bill to you for anything outstanding. We strongly advise against disconnecting your current telephone number if you intend to transfer it to us. However, if your telephone number/line has been deactivated before the transfer, you only have 30 working days from the date of deactivation to move it to a new provider. Beyond this timeframe, the number is considered lost, and no provider can request its transfer in accordance with Ofcom regulations. How long will it take to switch over my telephone number? Switching your current telephone number into our network usually takes about 10/15 working days, depending on your old provider responding to our request. We'll normally let you know what day your number will move and be live within 72 hours of accepting your order. Once we have the port date for your telephone number an ATA will be set up and tested before it's sent via DHL. The ATA will arrive before the port date. However, if your telephone number/line has been deactivated over 30 working days your request will be rejected from your old provider as "Number no longer in service". New providers cannot get your old number back after this 30 day window Are the call as good as a cooper-based line? Yes, The quality of the calls will be contingent on the quality of your internet connection. Unlike copper-based lines, you won't experience noisy or crackly lines. It's just not possible. However, if your broadband provider encounters issues with their network or if your local network is heavily burdened, it will impact the telephone service. This applies to any digital voice provider or service. We lack control over the internet, your provider's network management, or activities on your local network. Simply put, we transmit what we receive. It's akin to receiving a call on a mobile phone in an area with a very poor signal. If we receive fragmented audio, we relay that fragmented audio. Can I move my telephone number to different provider? Yes, however, the provider you are moving to will be responsible for this process. Customers that have ported their telephone number out of the Simple Telecoms network to another provider will not be eligible for a free of charge port back to the Simple Telecoms network until the term of 36 months has passed from the original port out date, irrespective of any current or future offers being advertised in the press or Simple Telecoms websites. Should you wish to move your telephone number back to us within the 36-month period, there would be a cost to do so. Also, the telephone number must remain live and paid up to the point of the transfer to move the number. Accounts and non-live telephone numbers can only be moved within a 31 day window under OFCOM regulations. So you cannot switch off a line with us and then request a number port to a new provider over this 31 day period Can I lift the barring of the International and Premium rate numbers? To safeguard all our customers, call barring for International and Premium rate numbers starting 09 and some 08 numbers will be applied automatically to the telephone line. Barring calls to mobile phones is an opt-in service. Please contact customer services to opt in the mobile barring service free of charge. Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate, you will still be unable to call some 08 numbers as they are now classed as Premium rate numbers, so please check with your equipment or Care Alarm provider, as we bar calls to all premium rate numbers to safeguard our customers, and this premium rate barring cannot be removed, unlike the international call barring, which can be removed. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093. What do I do if I have a fault with the telephone service? Our voice service platforms have a 99% uptime. In the event you experience any problems, the first thing we recommend is to reboot the router and ATA, as they can lock up from time to time (Never do a Factory reset on the ATA as this would wipe all settings). We can also run test calls through your account to check the service is fully online and routing calls correctly. It is worth mentioning that most problems that arise are caused by the internet feed itself, as the voice is only as good as the internet feed you are connected to. This can be down to congestion or packet loss on your feed. We strongly recommend you switch off the SIPLG setting within your router. As this can/will give VoIP services problems. Can I have a second line on the same ATA? Yes, we can set up a second ATA with a second line and telephone number on the same account, this could be used for an alarm system, or be used in a different location, like a holiday home. We also offer a discounted line rental for the second telephone line. Please contact us on 0330 122 0000 for more information. In the event of a power cut how can I still use my landline? You would need to purchase a battery backup for both your router and the ATA, as well as the ONT if you are using a full fibre feed. If your handsets are main powered you will need to back these up as well. Depending on your circumstances, your broadband provider may offer you a free battery backup unit. You will need to contact them to request this. If you would like us to provide you with a cost for a backup unit, please just let us know. How will moving to a Digital Cloud based service affect my telephone devices at home? You will need to connect any telephone devices that are currently plugged into the telephone wall socket in the home, into a telephone socket on the ATA. This could include care alarms, Telecare devices, Intruder alarms, etc. You should contact your device service provider if you are concerned to make sure that they will continue to work with an internet-based service. We can also provide a second line on the ATA to connect these types of services if needed. Ofcom makes this very clear. It's the device manufacturer's responsibility to make sure their equipment works with digital lines, not the underlying provider of the voice service. Can I have a paper bill each month? Yes, as a paper bill can be sent each month at a small extra cost per month, and will be sent to your address. We also have a full online billing system, so a family member can keep an eye on things as well for you. Fault Care Levels and response times - (Please take the time to read) Our voice service platforms have a 99% uptime. But the first thing we recommend is to reboot the ATA, as they can lock up from time to time (Never do a Factory reset on the ATA as this will wipe all settings, unless we ask you to). We can also run test calls through your account to check the service is fully online and routing calls correctly.
Any broadband related problems you will need to contact your provider. Remember, the voice service is totally reliant on the broadband service, so if there is a broadband problem the voice service will be impacted. We have no control over this. We cannot offer any support on third party broadband services or routers. How long are my 1571 voicemail messages stored for? The 1571 voicemail messages are stored on our system for 30 days. After this time they will be removed. Can I record a personal greeting for my voicemail service? Yes, to record your outgoing recorded message which will be played to callers if you are unreachable just dial 1571, and then press option 5, then follow the voice prompts
Important information - Here's the Legal Bits General Terms and conditions All service are provided on a 30-day rolling contract, with no disconnection or termination cost. Please click the link below for our full terms and conditions. General Terms and ConditionsAddendum - VoIP Services (Digital Voice) Consumer Price Index Rate Increase If you sign up to a new contract or renew your contract for a telephone service (including call charges, features, add-ons, broadband, mobile and VoIP plans) the monthly price will increase each year from April 2024. That increase is based on the Consumer Price Index (CPI) Rate of inflation which is published in January each year plus 3.9% Emergancy Services Listing (999, 112) It is the end user’s sole responsibility to notify us of a change of address/location where the service is being used on a permanent basis. This will be used by the police, fire, and ambulance services to provide 999 services to the caller, and allows them to identify who is calling. The Service can be accessed from within England, Wales, Scotland, and Northern Ireland. If you use the Service outside England, Wales, Scotland, and Northern Ireland, you will not be able to call emergency services in the country where you are located. Billing monthly charges for services You will be charged rental from the day Simple Telecommunications Ltd supply the service. All chargeable services are paid in advance. The first invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months.) This advance payment means you'll have covered your 30-day notice period for cancellation, allowing us to terminate your service/s for you the same day you notify us should it become necessary. It will also include the part month during which the service went live with us. Services are provided subject to status and or credit check. To safeguard against "Bill Shock" All accounts also have a credit limit for chargeable calls. Once this limit has been reached your service may be restriucted until the following billing period. We only accept Direct Debit for monthly service payments. Our Direct Debits are regulated by the Financial Conduct Authority as an Authorized Payment Institution. Your payments are protected by the Direct Debit guarantee. Direct Debits are set up directly via our website or by email. No more filling out paper mandates and posting them back. Services and paying via Direct Debit are subject to status and or credit checks. Credit Limit and Credit Check When you apply for any telephone service contract with us we will perform a hard credit check on the user and the address the service is being provided at. We may also credit check the bill payer if different to the user. This will involve a credit reference agency to confirm your identity/s. They'll also examine your financial records and borrowing history. Using this information provided by the credit-rating agency, which in our case is Creditsafe. We will then make a decision whether to accept you for the contract/service you’ve applied for. This decision is made solely by our credit-checking team based on the information from Creditsafe. A credit check is ONLY performed once a direct Debit has been set up with us, as this is regarded as an acceptance of our terms and conditions, and intent to apply for a service. If your credit rating prevents you from getting a contract from us we may offer a tailored solution for people with bad credit. If your application is accepted a credit limit will be placed on the account for any chargeable calls. This safeguards our customers from running up a large bill. If this credit limit is reached outbound calls will be barred other than 999 freephone and the NHS help lines. However, if you have a Care Alarm this may cease to operate if your credit limit is breached. Call spend Warnings can be set up within our online billing system, and we strongly recommend this is done. Please note. Any credit check performed be it on the end user and or the bill payer will show on your/their credit history. Who is CreditSafe? - Creditsafe, are global intelligence experts, specialise in business and consumer credit checking, and is the world's most used provider of online credit reports. Your credit history is checked by CreditSafe. If you have any questions about your credit file you'll need to speak directly to CreditSafe. VoIP service on a FTTC Broadband service Our Digital telephone service is ideal for customers who are using Fibre to the house (FTTH, FTTP) using providers like CityFibre, Gigaclear FTTP, Giganet FTTP, BT, Juice Broadband, KCOM, Vodafone FTTP, Sky FTTP and TalkTalk FTTP, as well as community WiFi based broadband services. This standalone VoIP service will not work on a FTTC broadband feed as you will lose your line once the telephone number has been moved. Unless you have a new telephone number that is independent of the underline FTTC telephone line. What happens if I want to cancel my service? Simple, If you want to cancel your service, please call us on 0330 122 0000 and we will switch the service off for you the same day if needed. Please remember if you cancel your telephone service completely you will lose your telephone number and it cannot be moved to a new provider if terminated over 30 working days. Fair Usage Policy (FUP) and Acceptable Use Policy (AUP) Like all other providers, in order to protect our customers and our network, we have FUP and AUP policies in place. These obligations require your use of our Services to be for private, personal, and legitimate consumer purposes. For information on our FUP and AUP policy, please click the link below. Digital Voice Telephone Full Terms and Conditions. Information on Telecare and personnel Care Alarm systems Customers who are vulnerable or using pendant service need to contact their service provider, as not all personal/care alarm services are compatible with digital telephone lines. It's the equipment provider's responsibility to make sure their equipment is compatible with digital lines, not the underlying service provider. We strongly advise that you check with your alarm provider before committing to taking a digital line, as moving back to a copper-based line may not be possible to reverse. Click here for more InformationInformation on Home Alarm systems Ownership of the ATA and posting the unit back to us As of 1st of September 2021, we own all new Simple Telecom provided ATAs sent out to customers. Not applicable to ATAs provided by the customer/s. When you leave Simple Telecoms you will be required to return the ATA us, at your cost. If the unit/s are not returned, you will be liable for a charge. You have a total of 30 days to return your ATA, If you prefer, you may request we collect from you, however this will cost £24.99 inc VAT to have DHL collect from your address. If you are posting the equipment back using the Royal Mail we recommend you get proof of postage. |
