Phone Line and basic Broadband deals for pensioners - From £29.98 a monthIdeal telephone and basic broadband deal for tablet's, Alaxa and GooglePhone and basic broadband deals for pensioners. This recently launched service is designed to offer essential internet access and telephone services. It's perfectly compatible with various devices such as web access, Alexa, Google Home, doorbells, tablets, Browsing social media, FaceTime and sending and receiving emails. Additionally, it's particularly advantageous for Care Homes or short term patients in palliative care as the service can be easily relocated from one room to another without requiring an Openreach engineer to assist in case of room or location changes, and associated high cost. With activation and shipping typically completed within 48 to 72 working hours, there's no need for Openreach to install additional infrastructure or connect to the Care Home's in-house telephone,WiFi or Broadband systems.
You have the option to choose from three primary networks: Vodafone, O2, and Three (3).
Can I keep my phone's current landline number? - Yes you can, even if you move to a different care home or location, and your number and broadband service will go with you. Most people have had their telephone number for years, and for a lot of seniors and pensioners, keeping their telephone number is a must.
Do I have to have the telephone service - NO you don't, we also offer a broadband only service. Click Here
Our 1PHONE-DATA Basic Broadband and phone serviceNO Openreach line needed - Setting up our 1Phone-Data Basic broadband service is a breeze with our quick Plug & Play system. All you need to do is plug the router into a power socket, input the WiFi password into your device, and you're good to go - no need to fret. You have the option to choose from three primary mobile networks: Vodafone, O2, or Three. The 1Phone-NET router utilises SIM data for call management, internet access. Prior to leaving us, the 1Phone-Data router and SIM card are preconfigured with your details, and the router is specifically paired with the SIM for immediate use upon receipt. We do not recommend using the 1Phone-Data service for continuous streaming of IPTV/Smart TV or CCTV services. Stremming service like Netflix and Catch-up TV According to Netflix guidelines, watching a TV show or movie in standard definition usually requires approximately 1GB of data per hour, while streaming in HD can use up to 3GB of data per hour. Users can adjust data usage settings in their Netflix accounts to lower bandwidth usage and decrease overall data consumption. However, we advise against using the 1Phone-Data service for continuous streaming of these services. How long goses 10 GB of data last? Bandwidth usage depends on what quality setting you choose. Activity Time duration with 10 GB. * Data comsumption is estermated.
- Watching Netflix - 10 hours (standard definition) 3 hours (HD)
- Watching YouTube videos - 6 hours (1080p) 3 hours (4K)
- Browsing social media - 111 hours (scrolling) 64 hours (interacting)
- Using Skype / FaceTime - Skype 37 hours FaceTime 55 hours
- Watching BBC iPlayer an hour-long programme will typically use 700MB of data. so about 10 hours.
Here are some estimations of how much data streaming live TV typically uses
Standard Definition (SD): SD content typically uses around 0.7 GB per hour [1]. High Definition (HD): HD content at 720p resolution can use up to 2.5 GB per hour [1]. Full High Definition (Full HD): Full HD content at 1080p resolution can use up to 3 GB per hour [1]. Doses Alexa or Google Home use a lot of internet? Like a mobile phone, the amount of data consumed depends on how you utilise the device. If you're continuously streaming radio programs or music, it will naturally consume more data compared to occasional questions or commands. However, sending and receiving voice packets isn't as data-intensive as video. For instance, streaming audio on Alexa typically uses up to 256Kbps, amounting to just over 100 MB per hour. To reach a single GB of data, you'd need approximately 10 hours of music and commands. Mobile Signal Check - Check you have coverage We recommend checking your mobile Data coverage by considering the following factors:
- Your Location - The further you are from a mobile phone mast, the weaker your signal will be. This weaker signal affects quality, reducing call clarity
- Your Local Environment - Hills, buildings, basements, or underground locations can all impact your phone's signal.
- The Weather - Weather conditions like rain and snow can temporarily degrade your router signal.
Additionally, keep in mind that you may not always be connected to the same mobile cell tower. Networks manage customer connections based on the current load on each cell site. You might be switched to a more distant cell site if the nearest one is too busy, which can result in poorer audio quality. Multi-network SIM cards cannot detect network faults or congestion issues. Click Here to check your coverage. You need to check Vodafone, O2, EE, and Three mobile network to see which would give you the best coverage Inside the home. If you are in any doubt we would recommend having a fixed Digital line with broadband instead. Click here for fixed Digital line and broadband services.
5 Reasons Why Choose Our 1PHONE-NET Telephone and Broadband SolutionWorks without the need for any Openreach infrastructure or waiting to have a line and Broadband installed The 1Phone system is completely independent of Openreach or any other providers' fixed line network. So no waiting for an engineer to install a line in to the premises Far more reliable than a fixed/Digital line telephone service - So no more line faults and lengthy repair times Digital lines still use copper or Fibre cables so you are still going to get faults in the network. Unlike the 1Phone service which is not reliant on Openreach infrastructure Works just like a fixed line telephone would and you can keep your current telephone number and your old telephone handset Most standard telephones will work with the new 1PHONE service. If you have a copper phone number we can move this over as well. Normally takes 10 working days Fantastic solution for Care Homes, Sheltered Accommodation or short term patients in palliative care Quick Plug & Play solution. So regardless of if you're moving into a care home or to different room you will always have your telephone and Broadband all ready to go Choose your Mobile Broadband Network - Select the one that suits you best. You can choose from three main mobile networks: Vodafone, O2, or Three. Simply check which one has the best coverage in your area, and we'll send you the router.
Our cheapest basic Telephone line phone and broadband deals
Telephone line and Basic Broadband Deals for Pensioners1PHONE-DATA - Low Cost Telephone Line With Basic BroadbandOur 1PHONE-DATA service does NOT need an Openreach line, and is independent of the Openreach network. Advantageous for Care Homes as the services can be moved from room to room or addresses without the need for Openreach to relocate the line each time at a cost. 1PHONE-DATA - THREE
£29.98 /month inc VAT Ψ
On the Three Mobile Network
Advantageous for Care Homes
NO Openreach phone line needed
Keep your telephone number
Works with most standard handsets
Service can be used almost anywhere
NO cost for incoming calls
Includes Calls To landlines and mobiles
750 GB of broadband data per month Ψ
1000 Minutes to UK landlines p/m**
1000 Minutes to UK standard mobiles p/m**
NO Call connection cost
Free Caller Display
1571 Answerphone service
Call back last number - *68
Call back the last person who called you - *69
Premium Number Barring
118 Directory Enquiries barring
Personal Number barring (070)
Special Services barring (084)
Special Services barring (087)
DTMF-2833 compliant (Care Alarms)
30-day rolling contract 1PHONE-DATA - The Three Network £29.98 Telephone and Broadband
1PHONE-DATA - O2
£36.98 /month inc VAT Ψ
On the O2 Mobile Network
Advantageous for Care Homes
NO Openreach phone line needed
Keep your telephone number
Works with most standard handsets
Service can be used almost anywhere
NO cost for incoming calls
Includes Calls To landlines and mobiles
550 GB of broadband data per month Ψ
1000 Minutes to UK landlines p/m**
1000 Minutes to UK standard mobiles p/m**
NO Call connection cost
Free Caller Display
1571 Answerphone service
Call back last number - *68
Call back the last person who called you - *69
Premium Number Barring
118 Directory Enquiries barring
Personal Number barring (070)
Special Services barring (084)
Special Services barring (087)
DTMF-2833 compliant (Care Alarms)
30-day rolling contract 1PHONE-DATA - On the O2 Network £36.98 Telephone and Broadband
1PHONE-DATA-VODAFONE
£38.98 /month inc VAT Ψ
On the Vodafone Mobile Netwrok
Advantageous for Care Homes
NO Openreach phone line needed
Keep your telephone number
Works with most standard handsets
Service can be used almost anywhere
NO cost for incoming calls
Includes Calls To landlines and mobiles
550 GB of broadband data per month Ψ
1000 Minutes to UK landlines p/m**
1000 Minutes to UK standard mobiles p/m**
NO Call connection cost
Free Caller Display
1571 Answerphone service
Call back last number - *68
Call back the last person who called you - *69
Premium Number Barring
118 Directory Enquiries barring
Personal Number barring (070)
Special Services barring (084)
Special Services barring (087)
DTMF-2833 compliant (Care Alarms)
30-day rolling contract 1PHONE-DATA - On the Vodafone £38.98 Telephone and Broadband
Ψ The monthly price for monthly services will rise in April each year by the rate of inflation plus 3.9%, if the call plan has been changed within 24 months from the live date.
1PHONE-DATA Telephone Plan Information1PHONE-DATA Included calls ** 1000 Minutes - 01/02/03 UK Landlines per month
1000 Minutes to UK standard mobiles per month
03 UK Landlines - Max 30% of inclusive landline minutes.
Once the included minutes have been used, the standard rate for calls made will apply depending on the number called, and time of day.
UK included minutes are for standard mobile mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note, this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & nighttime Monday to Friday before 7am & after 7pm. Included UK landline calls are subject to a Fair Usage Policy (FUP)
Over the landline minutes calls to UK standard landlines starting 01/02/03 will cost 2p per minute, NO call connection cost.
Over the included UK standard mobile minutes calls to mobiles cost 7ppm peak, and 4.5ppm off-peak, NO call connection cost. P
Please note - The quality of call/s can vary depending on the data speed and congestion on the local cell site. Mobile Signal Check - Check you have coverage We recommend checking your mobile and Data coverage by considering the following factors:
- Your Location - The further you are from a mobile phone mast, the weaker your signal will be. This weaker signal affects quality, reducing call clarity and data speeds.
- Your Local Environment - Hills, buildings, basements, Microwaves, Thick walls, steel structures, or underground locations can all impact the router's signal.
- The Weather - Weather conditions like rain and snow can temporarily degrade your router signal.
Additionally, keep in mind that you may not always be connected to the same mobile cell tower. Networks manage customer connections based on the current load on each cell site. You might be switched to a more distant cell site if the nearest one is too busy, which can result in poorer audio quality and data speeds. SIM cards cannot detect network faults or congestion issues. Click Here to check your coverage. You need to check Vodafone, O2, EE, and Three mobile network to see which would give you the best coverage Inside the home. If you are in any doubt we would recommend having a fixed Digital line with a broadband service instead. Click here for fixed Digital line with broadband servicesHow to Test Cell site Signal Strength on your mobile beforehand We suggest checking the mobile signal strength at the location in advance of placing an order for a 1Phone system. The signal bars displayed on your phone do not precisely indicate the true strength of the connection between your phone and the cell site it is currently connected to. These indicators can vary significantly between different carriers and phone models. Additionally, your connection may switch between cell sites based on network load and time of day.
What’s a Good Signal Strength
- Signal Strength - 50 to -79 dBm - Considered great signal (4 to 5 bars)
- Signal Strength - 80 to -89 dBm - Considered good signal (3 to 4 bars)
- Signal Strength - 90 to -99 dBm - Considered average signal (2 to 3 bars)
- Signal Strength -100 to -109 dBm - Considered poor signal (1 to 2 bars)
- Signal Strength -110 to -120 dBm - Considered very poor signal (0 to 1 bar)
How to Read Your Android - For all other devices, you can consult your device's manual or the manufacturer’s website for field test information.
Test mode on Android varies by phone model and Android OS version. However, it is generally found under the Settings menu.
- Tap Settings
- Tap About Phone
- Tap Status or Network
- Tap SIM Card Status
- Your dBm is under Signal strength
To measure signal strength throughout your home or property, walk around inside and outside. dBm readings take a few seconds to half a minute to refresh, so walk slowly. As you measure your signal, take notes to find out which areas are closest to 0 dBm. By doing this, you’ll find your best dBm reading and the area of your home or preferred location which gets the best signal. Please note that when standing still you may see a fluctuation of ±5 dBm. This is normal. It’s mainly caused by the number of users connected to the mobile tower. The signal power your phone receives decreases when there are multiple devices connected and increases when the number of connected devices decreases. The same principle applies to speed tests. Whatever area yields the fastest results has the strongest signal. Because of mobile tower traffic, results will vary. And this can vary from day to day, hour to hour. Barring calls to 118 numbers - 118 are directory enquiries services Calls to 118 telephone information services are barred as standard. Calling 118 numbers are extremely expensive numbers to call. The barring can be lifted, however we will ask for a deposit before this can be done. Barring of International, Premium rate, NGN 08 numbers and Personal Numbers To safeguard all our customers, call barring for International calls and Premium rate numbers starting 09 and some 08 and Personal Number Calls (070) numbers will be applied automatically to the telephone line.
To offer a greater safeguard we also block Special Services Calls up to 7ppm (084), and Special Services Calls up to 13ppm (087) Barring can be removed on request.
Barring calls to mobile phones and 999 emergency services is an opt-in service. Please contact customer services to opt in the mobile barring service free of charge.
Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate numbers, you will still be unable to call some 08 numbers as they are now classed as Premium rate numbers, so please check with your equipment or Care Alarm provider, as well as any catalogue companies you may call, as these numbers may be barred, and this premium rate barring cannot be removed, unlike the international call barring, which can be removed. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093. Please check if you have a care alarm, as some use these charge bands. It is possible to lift the barring on these charge bands but we will require a deposit before this can be done. The same will be required to access high cost International destinations. How to Redial last number and Call back the last person who called you (different to 1471) As this is a SIM based service and not an Openreach based service, the ring back and last person that called services are slightly different in their access. If these are used regularly we recommend setting a speed dial up on the handset.
- The access to 1571 remains the same
- *68 Redial last number
- *69 Call back the last person who called you
There is not a BT 1471 service as per the old copper lines. Modern telephone handset now show and store this information IMPORTANT Information - Care Alarms and Digital Services If you have a care alarm on the premises, you must inform us BEFORE placing any order.
According to Ofcom regulations, we must be notified if there is a care alarm system on your premises, even if it will not be used with the new digital service. We need to confirm that the alarm will continue to function when the new service goes live. This ensures that those who rely on the alarm for emergency services will not be left unprotected.
We are unable to assess your premises and equipment ourselves and can only relay the information you provide. Therefore, it is crucial that you contact your alarm provider before placing an order. You need to verify that either the alarm does not require the new service to function or that it is compatible with the new service.
Failing to ensure that your alarm will continue to work may endanger the lives of residents. 1PHONE-NET Data Information1PHONE-DATA Monthly Data ΨΨ Monthly data usage is governed by our Fair Usage Policy. To ensure compliance with this policy and our terms, we may monitor your data consumption. If you consistently tether or connect to 10 or more devices, exceed 750/550GB twice within six months, or connect to devices not specified in our terms, we may investigate further to determine if your data usage aligns with the permitted use. If we find that your usage violates our policy, we reserve the right to suspend your service or transition you to a more suitable fixed line plan. Our service is intended for personal use only and not for business or commercial purposes. We advise against continuous streaming of IPTV/Smart TV services or sharing WiFi access with third parties using the 1Phone-DATA service. Broadband speed and usage limits - Please read
The highest throughput speed achievable with 1Phone-DATA service is "Best Case" and reflects optimal conditions typical of mobile broadband services. Given the inherent variability in mobile data networks, accurately forecasting speeds is not possible. Specific data speeds aren't guaranteed by mobile networks, hence we cannot ensure consistent attainment of particular speeds. Your chosen Telephone and Broadband package comes with a monthly usage/data limit, which you must not surpass. We'll send you email notifications as you approach this limit. Should you exceed the threshold, we'll reach out to you via email or text messages. In such instances, we may automatically enforce appropriate restrictions on your Service, potentially including the complete blocking of both telephone and broadband services. All our packages are in accordance with our Acceptable Use Policy.
Stremming services like Netflix and IPTV According to Netflix guidelines, watching a TV show or movie in standard definition usually requires approximately 1GB of data per hour, while streaming in HD can use up to 3GB of data per hour. Users can adjust data usage settings in their Netflix accounts to lower bandwidth usage and decrease overall data consumption. However, we advise against using the 1Phone-Data service for continuous streaming of these services. How long does 10 GB of data last? Bandwidth usage depends on what quality setting you choose. Activity Time duration with 10GB. * Data comsumption is estermated.
- Watching Netflix - 10 hours (standard definition) 3 hours (HD) -
- Watching YouTube videos - 6 hours (1080p) 3 hours (4K)
- Browsing social media - 111 hours (scrolling) 64 hours (interacting)
- Using Skype / FaceTime - Skype 37 hours FaceTime 55 hours
- Watching BBC iPlayer an hour-long programme will typically use 700MB of data. so about 10 hours.
Here are some estimations of how much data streaming live TV typically uses
Standard Definition (SD): SD content typically uses around 0.7 GB per hour [1]. High Definition (HD): HD content at 720p resolution can use up to 2.5 GB per hour [1]. Full High Definition (Full HD): Full HD content at 1080p resolution can use up to 3 GB per hour [1]. Does Alexa or Google Home use a lot of internet? Like a mobile phone, the amount of data consumed depends on how you utilize the device. If you're continuously streaming radio programs or music, it will naturally consume more data compared to occasional questions or commands. However, sending and receiving voice packets isn't as data-intensive as video. For instance, streaming audio on Alexa typically uses up to 256Kbps, amounting to just over 100MB per hour. To reach a single GB of data, you'd need approximately 10 hours of music and commands.
One off Activation cost on A 30-DAY rolling contractOur 1PHONE-NET Digital telephone and broadband service is on a 30-day rolling contract. With same day switch off if needed Already with us?
Save over £48Existing Simple Telecoms customers - includes Router One off activation cost £89.98
No infrastructure needed Migration from
another providerIncludes moving your number
Includes Router and Postage
One off activation cost £138
No installation visit needed New number
Save over £30Includes a nice new number
Includes Router and Postage
One off activation cost £99.98
No installation visit needed
Setting up a 1Phone telephone and broadband service is as easy as 1, 2, 3, 41. The first thing we recommend is to just check your mobile coverage. You can do this by clicking this link Mobile Signal Checker. If your happy you have coverage just choose the call plan that aligns with your requirements, and simply click the "Request a Quote" button to inform us of your decision. We will promptly send you a comprehensive cost breakdown. If you require assistance in selecting the optimal package, we're here to help. Additionally, you have the flexibility to switch call plan twice a year at no extra cost if the need arises. 2. If you want to transfer your existing phone number, we'll start the process by contacting your current phone provider to move the number to your new account with us. If you prefer a new number, we can provide a fresh, unique one for you. Please do not cancel your current service with your old provider; we'll take care of this for you. If we discover any issues with your number, we'll ask you to contact your provider to resolve them.If your phone number has already been deactivated, you have 30 days to transfer it to us. 3. A 1Phone-Data router will then be sent to your home address via DHL. This would have already been tested, and ready to go, so there is nothing you need to do. If you are having a new number you just connect your phone to the router using the provided Special cable in the box.
If you are transferring your old number to us, the router will come with a temporary phone number until your old number is moved over. Once completed, the temporary number will be automatically replaced with your old phone number. 4. As with all digital and mobile services to make a call you will need to dial the full telephone number you are looking to call, even if the telephone number is local to you. And depending on your handset you may or make not get a dialing tone. Your 1Phone-Data router will be delivered by DHL before your number is transferred to us.
BT Everyday - Cordless phone for Just £13.98 inc VAT∞The Everyday phone Nuisance Call Blocker, gives you back control over which calls you want to take and which you want to block. Not all old analogue phones are compatible with digital lines. If you have had your handset for a large number of years, we recommend taking advantage of our special offer for a new cordless BT Everyday - Cordless phone for just £13.98 inc VAT*, eliminating the concern of whether your old handset will work with a digital service or not.
Nuisance Call blocking features
The Everyday phone can block 20 individual numbers, meaning that you really can avoid speaking to the people you don't want to.
Do Not Disturb
For those times when you just want some peace and quiet, switch on Block All so that your phone won't ring. If you want key friends and family to still get through, they can do, by tagging them as VIP's in your address book.
∞ The BT Everyday Cordless phone handset offer at £13.98 is subject to availability and must be ordered at the same time as placing your order for a new 1Phone service. The handset offer price is not available for separate purchase. This offer cannot be backdated, or used in conjunction with any other offers or promotion. We reserve the right to withdraw this promotion at any time.
Frenquently asked questions about 1PHONE-DATA Digital Voice LinesIf I have the 1PHONE- DATA service, will I still need to move to a digital line later? NO, the 1Phone-Data service is a digital service already, and NOT reliant on any Openreach lines or services, so you will not need to move at any point. So you are completely covered for the Copper switch off in 2025, so don't worry. However the quality of call/s can vary depending on the speed and congestion on the local cell site. Can I keep my telephone number? Yes, we can move 99% of telephone numbers - Most people have had their telephone number for years, and for a lot of seniors and pensioners keeping their telephone number is a must. So regardless of if you're moving home, to a different part of the country, or even a different part of the world, we have the technology so you will always be able to take your current phone number with you. However, if your telephone number/line has been switched off before we move the number you only have 31 days from when the line/number was switched off to move it to a new provider. Passing this date you the number has been lost. What's the best location for the 1PHONE-DATA router? We would recommend placing the router near or in a window space to give the best reception. Due to the way our voice service works the router does not need to be in the best signal location, and the voice service needs next to no signal/data to work, but a poor signel can/ill slow the bradband speeds down So place in the most covenant place, and then check if you can make and receive calls OK and the broadband is working. Sometimes an inch to the left or right can make a huge difference in signal. Can I move the 1PHONE-DATA router to a different location? - (999 services) Yes, you can relocate the 1PHONE-DATA router almost anywhere you like. However, it's your responsibility to notify us of any permanent location movement of the router, as we have to update the 999 emergency services database with the new address. If you do not let us know, the emergency services will attend the last known address the 1PHONE-DATA router was registered to. Will my telephone extensions still work with a 1PHONE-DATA line? No, the 1PHONE-DATA service is not a copper based service, thus no copper lines or extensions will work, which would be the same for all digital lines. However, we strongly recommend using a BT 4600 cordless phone kit or a new digital phone as this will get around the problem. Redial last number and Call back the last person who called you As this is a SIM based service and not an Openreach based service, the ring back and last person that called services are slightly different in their access. If these are used regularly we recommend setting a speed dial up on the handset.
- The access to 1571 remains the same
- *68 Redial last number
- *69 Call back the last person who called you
There is not a BT 1471 service as per the old copper lines. Modern telephone handset now show and store this information Do I need to contact my current provider? No need, we'll send them a transfer request for your telephone number. Once we have placed your order, your current provider may send you a letter or email just to let you know that your telephone number is transferring to us. Once the transfer has been completed, your old provider should send a final bill to you for anything outstanding.
You will receive the 1PHONE router well before the telephone number moves over. This will also come with a temporary number, so you can start to make calls right away. On the move date the temporary number will be replaced with your old copper number automatically. Can I use my old telephone on the new service? Yes, most standard telephone will work with the new 1PHONE-DATA lines, even ones with built-in call blockers. So, there is no need to get a special phone. However we cannot guarantee this 100%. At the time of writing the Trucall blockers are not compatible with any 1PHONE-DATA or digital lines. If you have or are looking to use one of these units you will need to contact them directly for an update on when these will be compatible for use on digital lines. We have also had customers that have experienced One Way audio, this was also found to be an incompatible phone. How long will it take to switch over my telephone number? Switching your current telephone number on to the 1PHONE-DATA network usually takes about 10/15 working days, depending on your old provider responding to our request to move the telephone number. We'll normally let you know what day your number will move and be live within 48 hours of accepting your order. Once we have the port date for your telephone number a ou will receive the 1PHONE-DATA router well before the telephone number moves over. This will also come with a temporary number, so you can start to make calls right away. On the move date the temporary number will be replaced with your old copper number automatically. Are the call as good as a cooper-based line? Yes, and unlike copper-based lines you will not suffer from noisy or crackly lines any more, it's just not possible. The calls are as good as making a mobile phone call. You will also need to dial the full telephone number, just like making a mobile phone call from your mobile. However this can vary depending on the local cell site speeds and congestion, which can happen from time to time. Can I move my telephone number to different provider? Yes, however, the provider you are moving to will be responsible for this process. Customers that have ported their telephone number out of the Simple Telecoms 1PHONE service to another provider will not be eligible for a free of charge port back to Simple Telecoms until the term of 36 months has passed from the original port out date, irrespective of any current or future offers being advertised in the press or Simple Telecoms websites. Should you wish to move your telephone number back to us within the 36-month period, there would be a cost to do so. Also, the telephone number must remain live and paid up to the point of the transfer to move the number to a new provider. Can I lift the barring of the International and Premium rate numbers? To safeguard all our customers, call barring for International and Premium rate numbers starting 09 and some 08 numbers will be applied automatically to the telephone line. Barring calls to mobile phones is an opt-in service. Please contact customer services to opt in the mobile barring service free of charge. Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate, you will still be unable to call some 08 numbers as they are now classed as Premium rate numbers, so please check with your equipment or Care Alarm provider, as we bar calls to all premium rate numbers to safeguard our customers, and this premium rate barring cannot be removed, unlike the international call barring, which can be removed. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093. What do I do if I have a fault with the telephone service? There is very littel to go wrong, and routers are extremely reliable. And It's extremely unlikely the mobile network would go down, plus SIM cards don't just go wrong by themselves. If you suspect you have a problem the first thing would be to reboot the router, and check any battery backup is switched on before contacting our support desk. This is NOT an Openreach service, thus no engineer can be sent, and even if they could, there is nothing to check other than if the router is online, which we can do from our call centres. Almost 99% of problems are related to the power being removed from the router by a third party, or the router moved to a very poor signal location. In the event of a power cut how can I still use the service? You would need to purchase a battery backup for both the router and any mains powered telephone handsets you are using. Depending on your location and circumstances, we may offer you a free battery backup unit for the router only. If you would like us to provide you with a cost for a backup unit for other equipment please just let us know. How will moving to a 1PHONE-DATA based service affect my telephone devices at home? You will need to connect any telephone devices that are currently plugged into the telephone wall socket in the home, into a telephone socket on the router This could include care alarms, Telecare devices, Intruder alarms, etc. You should contact your device service provider if you are concerned to make sure that they will continue to work with an internet-based service. Ofcom makes this very clear. It's the device manufacturer's responsibility to make sure their equipment works with digital lines, not the underlying provider of the voice service. Can I have a paper bill each month? Yes, as a paper bill can be sent each month at a small extra cost per month, and will be sent to your address. We also have a full online billing system, so a family member can keep an eye on things as well for you. Please note: To save paper, the bills do not list included calls or calls under 1p. Full itemised call details are available in our online billing system. What if I have a Fault - (Please take the time to read) There is very little to go wrong, and routers are extremely reliable. It's extremely unlikely all four mobile networks would go down at the same time, plus SIM cards don't just go wrong by themselves. If you suspect you have a problem the first thing would be to reboot the router, and check the battery backup is switched on before contacting our support desk. This is NOT an Openreach service, thus no engineer can be sent, and even if they could, there is nothing to check other than if the router is online, which we can do from our call centres. Almost 99% of problems are related to the power being removed from the router by a third party.
Other most common problems we have found are-
Batteries in cordless phones - This can give busy tone on both inbound and outbound calls. Change the batteries or remove them for a few minutes and then replace them back in to the handset/s. We recommend rebooting the base station/s as well.
Flat batteries - Make sure if you are using a cordless phone that it's fully charged, along with any extra handset connected to the same base station.
Faulty extension leads - If you are running an extension lead, plug the telephone directly into the telephone socket on the router to see if you have a dial tone. If you do have a dial tone, replace the extension lead.
Ringer switched off - This is easily done, make sure the phone is not switched to silent or the ringer switched off.
Telephone unplugged or router switched off - Make sure the telephone is still plugged in to the router, and the router is switched on.
1PHONE-NET Digital Line Basic Care - Included
Basic Care is included in all services. Basic care operates during normal working hours. For the reporting of faults, the Simple Telecoms helpdesk is available, 24 hours a day, seven days a week (including UK Public and Bank Holidays). However, with Basic Care Faults we will clear/respond to the fault within 72 working hours of receipt of the fault report, (not including weekends, UK Public and Bank Holidays) excluding any allowable park time.
If you have a chronic long-term illness or disability, we would strongly recommend moving to a higher (monthly chargeable) fault repair level if you need a faster response time. It is the end user’s responsibility to make sure they have an adequate care level in place that will offer coverage for faults outside normal working hours and public holidays, should they feel this is needed. Please contact our customer service team for more information.
Important information on 1PHONE-DATA Digital LinesIMPORTANT Information - Care Alarms and Digital Services If you have a care alarm on the premises, you must inform us BEFORE placing any order.
According to Ofcom regulations, we must be notified if there is a care alarm system on your premises, even if it will not be used with the new digital service. We need to confirm that the alarm will continue to function when the new service goes live. This ensures that those who rely on the alarm for emergency services will not be left unprotected.
We are unable to assess your premises and equipment ourselves and can only relay the information you provide. Therefore, it is crucial that you contact your alarm provider before placing an order. You need to verify that either the alarm does not require the new service to function or that it is compatible with the new service.
Failing to ensure that your alarm will continue to work may endanger the lives of residents. Mobile Signal Check - Check you have coverage We recommend checking your mobile coverage by considering the following factors:
- Your Location - The further you are from a mobile phone mast, the weaker your signal will be. This weaker signal affects quality, reducing call clarity and data speeds.
- Your Local Environment - Hills, buildings, basements, Microwaves, Thick walls, steel structures, or underground locations can all impact the router's signal.
- The Weather - Weather conditions like rain and snow can temporarily degrade your router signal.
Additionally, keep in mind that you may not always be connected to the same mobile cell tower. Networks manage customer connections based on the current load on each cell site. You might be switched to a more distant cell site if the nearest one is too busy, which can result in poorer audio quality and data speeds. SIM cards cannot detect network faults or congestion issues. Click Here to check your coverage. You need to check Vodafone, O2, EE, and Three mobile network to see which would give you the best coverage Inside the home. If you are in any doubt we would recommend having a fixed Digital line with a broadband service instead. Click here for fixed Digital line with broadband servicesHow to Test Cell site Signal Strength on your mobile beforehand We suggest checking the mobile signal strength at the location in advance of placing an order for a 1Phone-Data system. The signal bars displayed on your phone do not precisely indicate the true strength of the connection between your phone and the cell site it is currently connected to. These indicators can vary significantly between different carriers and phone models. Additionally, your connection may switch between cell sites based on network load and time of day.
What’s a Good Signal Strength
- Signal Strength - 50 to -79 dBm - Considered great signal (4 to 5 bars)
- Signal Strength - 80 to -89 dBm -Considered good signal (3 to 4 bars)
- Signal Strength - 90 to -99 dBm -Considered average signal (2 to 3 bars)
- Signal Strength -100 to -109 dBm - Considered poor signal (1 to 2 bars)
- Signal Strength -110 to -120 dBm Considered very poor signal (0 to 1 bar)
How to Read Your Android - For all other devices, you can consult your device's manual or the manufacturer’s website for field test information.
Test mode on Android varies by phone model and Android OS version. However, it is generally found under the Settings menu.
- Tap Settings
- Tap About Phone
- Tap Status or Network
- Tap SIM Card Status
- Your dBm is under Signal strength
To measure signal strength throughout your home or property, walk around inside and outside. dBm readings take a few seconds to half a minute to refresh, so walk slowly. As you measure your signal, take notes to find out which areas are closest to 0 dBm. By doing this, you’ll find your best dBm reading and the area of your home or preferred location which gets the best signal. Please note that when standing still you may see a fluctuation of ±5 dBm. This is normal. It’s mainly caused by the number of users connected to the mobile tower. The signal power your phone receives decreases when there are multiple devices connected and increases when the number of connected devices decreases. The same principle applies to speed tests. Whatever area yields the fastest results has the strongest signal. Because of call tower traffic, results will vary. And this can vary from day to day, hour to hour.
Calling 999 emergency services It's your responsibility to notify us of any permanent location movement or the 1PHONE-DATA router, as we have to update the 999 emergency services database with the new address. If you do not let us know, the emergency services will attend the last known address the 1PHONE-DATA router was registered to. General Terms and Conditions All services are provided on a 30-day rolling contract, with no disconnection or termination costs. Please click the link below for our full terms and conditions. Services are provided subject to status and or credit checks. Cloud IP Telephone General Terms and Conditions.Addendum - VoIP Services (Digital Voice) Ψ Consumer Price Index Rate increases If you sign up to a new contract or renew your contract for a 1Phone service (including call charges, features, add-ons and broadband plans) the monthly price will increase each year from April 2024. That increase is based on the Consumer Price Index (CPI) Rate of inflation which is published in January each year plus 3.9%. If CPI is negative, we’ll only apply the 3.9%. Fair Usage Policy (FUP) and Acceptable Use Policy (AUP) Just like all other providers, in order to protect our customers and network, we have FUP and AUP policies in place. These obligations require your use of our services to be for private, personal, and legitimate consumer purposes. For more information on our FUP and AUP policy please click the link below. Cloud IP Telephone Full Terms and Conditions.Billing monthly charges for services You will be charged line rental from the day Simple Telecommunications Ltd supplies the service. All chargeable services are paid one clear calendar month in advance. The first invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months). This advance payment means you'll have covered your 30-day notice period for cancellation, allowing us to terminate your service/s for you the same day you notify us should it become necessary. It will also include the part month during which the service went live with us. Services are provided subject to status and or credit checks. We only accept Direct Debit for monthly service payments. Our Direct Debits are regulated by the Financial Conduct Authority as an Authorized Payment Institution. Your payments are protected by the Direct Debit guarantee. Direct Debits are set up directly via our website or by email. No more filling out paper mandates and posting them back. Services and paying via Direct Debit are subject to status and or credit check. Credit Limit and Credit Check When you apply for any telephone or Broadband service contract with us we will perform a hard credit check on the user and the address the service is being provided at. We may also credit check the bill payer if different to the user. This will involve a credit reference agency to confirm your identity/s. They'll also examine your financial records and borrowing history. Using this information provided by the credit-rating agency, which in our case is Creditsafe. We will then make a decision whether to accept you for the contract/service you’ve applied for. This decision is made solely by our credit-checking team based on the information from Creditsafe. A credit check is ONLY performed once a direct Debit has been set up with us, as this is regarded as an acceptance of our terms and conditions, and intent to apply for a service. If your credit rating prevents you from getting a contract from us we may offer a tailored solution for people with bad credit. If your application is accepted a credit limit will be placed on the account for any chargeable calls. This safeguards our customers from running up a large bill. If this credit limit is reached outbound calls will be barred other than 999 freephone and the NHS helplines. However, if you have a Care Alarm this may cease to operate if your credit limit is breached. Call spend Warnings can be set up within our online billing system, and we strongly recommend this is done. Please note. Any credit check performed be it on the end user and or the bill payer will show on your/their credit history.
Who is CreditSafe? - Creditsafe, are global intelligence experts, specialise in business and consumer credit checking, and is the world's most used provider of online credit reports. Your credit history is checked by CreditSafe. If you have any questions about your credit file you'll need to speak directly to CreditSafe. Information on Telecare and Care Alarms Customers who are using a Care Alarm or pendant service just need to check with their provider that the telephone number of the units is not classed as a premium rate number. As these are blocked, and cannot be unblocked. Ownership of the 1PHONE-DATA router and posting the unit back to us When you leave Simple Telecoms you will be asked to return the router in its box with all the leads and power supply, this is your cost. If the router is not returned, you will be liable for a charge. You have a total of 30 days to return your router to us, If you prefer, you may request we collect from you, however this will cost £24.99 inc VAT to have DHL collect from your address. If you are posting the equipment back using the Royal Mail we recommend you get proof of postage. Please rember, the router is locked to the SIM, thus cannot be used on or with a different provider.
The monthly price for monthly services will rise in April each year by the rate of inflation plus 3.9%, from 2024. If RPI is negative, we’ll only apply the 3.9%. |
