Telephone Line Calling Features & Additional Features
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Free Options - Enabled on lines without additional charge
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Withhold Number - FREE
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When you make outbound calls from the line your number is withheld by default. You can override this by prefixing the call with 1470, this will reveal your number to the called party (for that call only). Opt in required for this service.
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1471 - FREE
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Enabled as standard. 1471 tells you the last number that called - unless the caller withheld their number by dialing 141 before dialling your number, or the call came from a switchboard extension number. 1471 Call Return also lets you return the call straight away, by pressing 3. 1471 is always active and useful even if you have an answering machine.
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Additional Features
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These additional features can be added or removed from a line at any time.
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Caller Display - Included FREE all line rental plans
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Adding Caller Display allows you to see the phone number of the person calling you. If they choose to withhold their number or are calling from abroad then the number won't appear.
Opt in required, please contact customer services.
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Call Waiting - £1.56 pm Inc VAT
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With Call Waiting, a beep alerts you to another call that is coming in. You then have the option to end your original call and take the new call, swap between both calls, or continue with their current call. In the latter case, the caller will be asked to ring back later.
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Customer Controlled Call Barring - £1.56 pm Inc VAT
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You can bar certain types of calls from being made from your phone or bar incoming calls.
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Choose to Refuse - £2.56 pm Inc VAT
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Choose to Refuse lets you put a stop to nuisance or unwanted calls by stopping them from getting through to you. You can block up to ten numbers. Callers who have had their call rejected will hear an announcement stating that their calls are not being accepted.
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Anonymous Call Rejection - £1.56 pm Inc VAT
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Your line will reject all calls from callers that withhold their number.
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Presentation Number - £45.00 setup - £2.56 pm Inc VAT
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The presentation number service allows you to set the number that appears when you dial out from your line. For example, you may way your 0845 non-geographic number to appear rather than the underlying geographic number.
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Call Diversion
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Options available when you need to divert calls.
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Call Diversion (no announcement) - £1.56 pm Inc VAT
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From your handset you can set a divert to another UK land line, mobile phone, or an overseas number. There are a series of rules you can set either to apply this to all calls, only when busy, or when there is no reply. Diverted calls are charged to customers at the standard rates which apply to the number dialed.
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Call Diversion (with announcement) - £1.56 pm Inc VAT
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This is the same as Call Diversion (no announcement) but the person dialing your number will hear an announcement that their call is being diverted. Most customers choose the no announcement option.
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Voicemail
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Options available to handle your calls when you're out.
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1571 - £1.50 pm Inc VAT
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This is a basic voicemail service asking the caller to leave a message in the event of no answer, or your line is busy. Next time you go to make a call the dial-tone will appear as two tones indicating you have a message waiting.
- Diversion of incoming calls when there is no reply or the called line is busy, to a network based answer service.
- An unbranded announcement instructing the caller to leave their message.
- Storage of up to 10 messages for up to 20 days.
- Interrupted dial tone to alert of new message.
- EU Notification when the mailbox is near capacity.
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Call Minder Standard - £3.85 pm Inc VAT
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Call Minder Standard has all the features of Wholesale 1571 and the following additional features:
- Up to 30 messages stored and alerts the end user when message space is nearly full.
- Messages saved for 30 days.
- A message can be left when the line is busy and will ring you back to alert of new message.
- Record your own personal greeting or use a standard BT message.
- Remote access via PIN from another phone at standard call rates.
- Text Alert feature sending an SMS to a nominated mobile whenever a new message arrives in the mailbox.
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