Landline only deals

Voice Pension Credit Tariff Telephone only service - request a quote

Telephone only for the Elderly - Request a quote

Telephone Social Tariffs are packages offered by some service providers that allow people on Pension Credit or Guarantee Credit to access an essential telephone-only service at a reduced price to help with the overall cost of living. Although we are not required to offer this as a service, we have decided to offer a reduced price on our 1Phone service as we feel it is a vital lifeline for many pensioners, as telephone access is a necessity in almost every aspect of everyday life.

Request Information about the Pension Credit Voice: Complete the form below, and we'll provide you with detailed information about the Pension Credit Voice only service we offer. To ensure accurate details, please fill in all applicable fields, including your full phone number and address. This information helps us assess existing infrastructure and determine any necessary work, allowing us to provide you with a customised quote. Rest assured, this quote comes without obligation, and we won't pressure you to sign up. Your preferred contact details will be the only ones used for communication.

Voice Only Pension Credit Tariff - Voice telephone only information

Full Fibre only listed addresses with a Care Alarm

Lorem ipsum dolor sit amet, Unfortunately, if your address is a Full Fibre (FTTP/FTTH) address and you have an active or planning to install a Care/Personal Alarm service, we would be unable to offer any telephone or broadband services at this time. If the Care Alarm system operates as a GSM-based alarm service and is an independent, standalone system, we can provide a service..

Pension Credit Tariff - What calls are Included **

Included in your monthly line rental - £10.98 per month inc VAT and fixed for 12 months**

Unlimerted Minutes - 01/02/03 UK standard Landlines per month*
Unlimerted Minutes to UK standard mobiles per month**
Unlimerted minutes to Australia and Australia Mobiles**
Unlimiterd minutes to Canada and Canada Northwestel**
Unlimerted minuted to Ireland and Ireland Mobiles**
Unlimerted munites to New Zealand and New Zealand Mobiles**
Unlimerted munites to USA and USA Alaska**

*After 180 continuous minutes to included destenations the standard rate for the remainder of the call over the 180 minutes will apply. Customers should hang up before 180 minutes and re-dial to avoid additional charges.
**After 120 continuous minutes to included destenations the standard rate for the remainder of the call over the 180 minutes will apply. Customers should hang up before 180 minutes and re-dial to avoid additional charges.

Calls to UK standard landlines (starting with 01, 02, and 03) are charged at a flat rate of 2p per minute with no call connection fee. Each call can last up to 180 continuous minutes. For longer calls, customers should hang up and redial to avoid additional charges.
Calls to UK standard mobiles are charged at 7p per minute during peak hours and 4.5p per minute off-peak, also with no call connection fee. Each call can last up to 120 continuous minutes. Customers should hang up and redial if their call exceeds this duration to prevent extra charges.
UK included standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note, this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network.
Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & nighttime Monday to Friday before 7am & after 7pm. Included UK landline and UK mobile calls are subject to a Fair Usage Policy (FUP)

Do you offer a Pension Credit plans on the other call plans?

The Voice Unlimited call plan is the only plan we offer at a reduced monthly price for individuals on Pension Credit.

Who is eligible for our Pension Credit Tariff?

You're eligible for our social tariff if you receive Pension Credit or Guarantee Credit (a top-up to Pension Credit). Currently, we do not offer this social tariff on any other credit support or penefits. All we will ask for proff you are reciving Pension Credit or Guarantee Credit (a top-up to Pension Credit) and National Insurance number to verify your eligibility for our Pension Credit tariff. The contract and the Direct Debit must also be in the end user's name and address. Payment is only via direct debit; no other payment methods are available. If you are an existing ATA customer and have just started to receiving Pension Credit we can move you to this call plan free of charge.

Will my Care Alarm still work? - Please read

If you're using or considering a pendant alarm service that requires a telephone or broadband connection, and you do not have access to a mobile phone, we are unable to provide service due to Ofcom regulations. We recommend switching to a GSM (SIM-based) alarm system. This type of service operates independently of a ATA phone line or broadband connection, making it fully compatible with your Full Fibre broadband. Once switched, we can offer you a voice service.

What if I need to cancel early?

The Pension Credit tariff is a rolling 30-day only contract. You can cancel at any time without any early exit fees. We will ask you to returen the ATA to us within 30 days to avoide a charge.

What happens after 12 months?

We'll ask you to resend your proof that you are still receiving Pension Credit every 12 months. If you are still eligible and want your Pension Credit Tariff plan to continue, the plan will continue and you will be eligible for another 12 months. However, there may be a small adjustment in the monthly rental to reflect any changes in the economic marketplace.

What if I am no longer eligible?

If your circumstances change and you are no longer eligible fro Pension Credit after 12 months, we’ll inform you that your plan will move to an alternative plan. This will cost more each month than the Pension Credit Tariff plan. If you don’t want to proceed, you can cancel your service or switch to another provider.

Barring calls to 118 numbers - 118 are directory enquiries services

We cannot barr calls to 118 telephone information services Calling on this plan. 118 numbers are extremely expensive numbers to call.

Barring of International, Premium Rate Numbers

To safeguard all our customers, call barring for International (other than any included International countries) and Premium rate numbers starting 09 and some 08 numbers will be applied automatically to the telephone line.
We cannot barr calls to to 118 numbers, mobile phones or 999 emergency services.
Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate numbers, you will still be unable to call some 08 numbers as they are now classed as Premium rate numbers, so please check with your equipment or Care Alarm provider, as well as any catalogue companies you may call, as these numbers may be barred, and this premium rate barring cannot be removed, unlike the international call barring, which can be removed. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093. Please check if you have a care alarm, as some use these charge bands. It is NOT possible to lift the barring on these charge bands.

What is an ATA unit, and why do I need one?

An Analog Telephone Adapter (ATA) is a device that allows analog telephone equipment to connect to a broadband router or network, enabling communication over the internet via VoIP (Voice over Internet Protocol). With an ATA, you can use your telephone just as you would on a traditional telephone network.

ATA - VoIP telephone service on third party broadband services

Our digital telephone service is perfect for customers using Fibre-to-the-Home (FTTH) or Fibre-to-the-Premises (FTTP) connections from providers such as CityFibre, Gigaclear, Giganet, BT, Juice Broadband, KCOM, Vodafone, Sky, TalkTalk, as well as community WiFi-based broadband services and Starlink.

This standalone VoIP service is not compatible with FTTC broadband connections, as moving your telephone number will result in losing the line. We do not recommend running this service over a mobile broadband connection. This telephone only service is built for the use of a third party broadband service only using FTTP, FTTH and Starlink broadband services. We do not offer any support for the ATA if connected to a mobile SIM data service. Also EE also stated that they DO NOT support VoIP service on their Mobile Data services.

Please note that the quality of service depends entirely on the broadband connection you use, which is beyond our control.

Specal Offer -BT Everyday - Cordless phone Telephone for Just £13.98 inc VAT∞

Not all old analogue phones are compatible with digital lines. If you have had your handset for a large number of years, we recommend taking advantage of our special offer for a new cordless BT Everyday Cordless phone for just £13.98 inc VAT*, eliminating the concern of whether your old handset will work with a digital service or not.
BT Everyday Cordless phone with call blocker is fully compatible with our Voice only ATA telephone service, and at just just £13.98 inc VAT and delivery, its fantastic value for a Digital Cordless basic phone. The BT Everyday Cordless phone reliable cordless phone with a Nuisance Call Blocker Key, which can block upto 20 registered telephone numbers.

∞The BT Everyday Cordless phone handset offer at £13.98 is subject to availability and must be ordered at the same time as placing your order for a new Voice only service. The handset offer price is not available for separate purchase. This offer cannot be backdated, or used in conjunction with any other offers or promotion. We reserve the right to withdraw this promotion at any time.

Specal Offer -BT Everyday - Cordless phone Telephone for Just £13.98 inc VAT∞

Request Information about our Voice only service: Complete the form below, and we'll provide you with detailed information about the Voice only service we offer.

IMPORTANT: YOU MUST INFORM US - Please check the box on this form if the end user has a Care Alarm system connected to the line.

Your Name*

Please tell us the Date Of Birth of the end user*

Please tell us their National Insurance number

The Full Address*

Address Postcode*

What is their current number?

Who is the current telephone number provider?

What sort of address is it?*

Who should we contact with the info?*

What contact number should we use?*

What contact email should we use?*

Do you have permission to act on the end users behalf*

Which telephone plan are you interested in?*

Please tick the applicant is receiving Pension Credit or Guarantee Credit (a top-up to Pension Credit)

Please tick if you would like to add a Everyday Cordless phone to the order at £13.98 inc VAT (recommended)

Please tick if the end user has access to a mobile phone

IMPORTANT YOU MUST INFORM US - Please tick if the end user has a Care Alarm system on the line

Please tick if you would like a cost for a Battery backup for a Care Alarm and Cordless phone

Please click if you would like the 1571 voicemail service switched on?

Please click you have our own broadband service and a spare socket on our router*

Click the buttion to upload proof Of Pension Credit or Guaranteed Credit. If not provided we will ask you for this if you decided to go ahead

Is there any other information you fill we need to know?

We are GDPR Data compliant. Please tick that you agree to our Data Protection and privacy Terms and Conditions before sending your request.*

Click here for our full General Data Protection Regulation (GDPR).
Simple Telecommunications Ltd collects and acts as the data controller for information submitted by you through this website. It will be shared with appropriate Simple Telecommunications Ltd staff only, and used to contact you with information on Simple Telecommunications Ltd products and services if applicable.

Care Alarms and Digital Services - Important Information

If you have a care alarm on the premises, you must inform us BEFORE placing any order.
According to Ofcom regulations, we must be notified if there is a care alarm system on your premises, even if it will not be used with the new digital service. We need to confirm that the alarm will continue to function when the new service goes live. This ensures that those who rely on the alarm for emergency services will not be left unprotected.
We are unable to assess your premises and equipment ourselves and can only relay the information you provide. Therefore, it is crucial that you contact your alarm provider before placing an order. You need to verify that either the alarm does not require the new service to function or that it is compatible with the new service.
Failing to ensure that your alarm will continue to work may endanger the lives of residents.

Our Commitment to Safety: UK-Based Customer Services Team

At our core, the safety of our customers is our top priority. In recognition of our responsibility when working with vulnerable individuals, our customer services team undergoes a rigorous ongoing assessment to ensure their eligibility for such crucial roles. This assessment is integral to their employment and involves a thorough examination of their national criminal history, encompassing spent convictions, pending charges, and non-conviction charges. Additionally, we scrutinize other disciplinary and police information.

Our screening process adheres to the BS7858:2019 level, a standard commonly utilized in the security sector. This level of scrutiny aims to determine whether an employee could potentially pose any risk to the safety and well-being of vulnerable individuals. Our customers can rest assured that the individuals we employ have undergone comprehensive checks, instilling confidence in their trustworthiness and ability to carry out their roles with integrity.

Furthermore, we go the extra mile by conducting pre-employment Psychometric Testing for each team member. This includes assessments of personality, behavioral characteristics, attitude, and vocabulary. By implementing these additional measures, we aim to ensure that our team not only possesses the necessary skills but also exhibits the right temperament and attributes, providing our customers with peace of mind and reinforcing our commitment to safety and reliability.