Phoneline+ - Move your home number on your smart mobile phonePerfect replacement to your copper telephone line and protects you from ever losing your telephone number - Phoneline plusPhoneline+ - You can now have your home telephone number on your mobile phone with our Phoneline+ service. With more and more people switching to a mobile phone to save money, and with access to mobile data and full fibre (FTTP, FTTH) broadband services to their homes, having a copper-based telephone line is no longer really needed. Don't just switch off your home telephone number, just move it to your mobile.
Most people have had their telephone number for years, and for a lot of seniors and pensioners keeping their telephone number is a must. Phoneline+ has been specifically designed to replace your traditional landline service using VoIP technology to deliver voice calls over the broadband network or mobile data using a Smartphone or Tablet App. And all at a highly competitive price, and a great entry-level digital line solution for customs who would prefer to have their home number with them wherever they go, regardless of if in the UK or not and would like to save money on not having to pay a home line rental. Ideal for people using providers like CityFibre, Gigaclear, Giganet, BT, Juice Broadband, KCOM, Vodafone, Sky and TalkTalk fibre services.
The Benefits of Phoneline+: A Digital Phone Line SolutionWith the rise of mobile phones and full fibre broadband services, traditional copper-based landlines are quickly becoming a thing of the past. But why let go of your beloved home telephone number when you can have it with you wherever you go? Phoneline+ uses VoIP technology to deliver voice calls over the broadband network or mobile data, providing you with a digital phone line that can be accessed from multiple devices, such as your mobile phone/s and tablet. Say goodbye to the limitations of traditional landlines and enjoy the freedom and flexibility that comes with a digital phone number. Phoneline+ is the perfect solution for those who value the convenience of having their home phone number with them at all times. Whether you're at home or on the go, you can stay connected with the people who matter most to you. And with our highly competitive pricing, you can enjoy all the benefits of a digital phone line without breaking the bank.
FREE set up - FREE port of your landline number on to your mobile phoneKeep your home numberBring your existing home number with you or start over with a new telephone number, the choice is yours. You can even have more than one number, so you can pick what number to display when making a call. Choose your deviceMake and receive calls from where you are rather than where the phone is ringing. Phoneline+ can be loaded on the device or devices of your choice including laptop, tablet*, or mobile phone, and offers simultaneous ringing across all devices. Desktop/Tablet AppThe Desktop App is ideal for a family member, Community Health Workers, to keep an eye on things. you can also block numbers, both inbound and outbound, and you can choose which direction you'd like to block a number. Available on both call plans House phone on your mobileBecause your home number is now on your mobile you will never need to miss a call again, or remanaber to put your voicemail when leaving the house. So no missed calls from the Doctors, Hospital or friends and family.
PhoneLine+ - Packages and pricing
Rings multiple devices at the same time
Basic - £7.78 /month
✔ Free setup and connection
✔ Free port of your home number
✔ Mobile App Android or Apple
✔ Tablet App Android or Apple
✔ Unlimited Local calls*
✔ Unlimited National calls*
✘ No included mobile minutes
✔ Decide which number to display
✔ Includes a free local number
✔ Block Numbers inbound
✘ Includes Desktop Web app
✔ 30 Day rolling contract Never lose your old copper telephone number, just move it to your mobile Standard - £9.98 /Month ✔ Free setup and connection
✔ Free port of you home number
✔ Mobile App Android or Apple
✔ Tablet App Android or Apple
✔ Unlimited Local calls*
✔ Unlimited National calls*
✔ Unlimited mobile calls**
✔ Decide which number to display
✔ Includes a free local number
✔ Includes Desktop Web app
✔ Inbound/Outbound call blocking
✔ 30 Day rolling contract
PhoneLine+ - User FeaturesBasic Call Plan - Included Unlimited calls to UK standard landlines* * Plan includes unlimited calls to UK standard fixed landlines starting 01, 02 and 03 numbers. Calls to UK standard mobiles cost 7p at all times
*** Includes Unlimited International standard landline and mobile destinations: Australia, Canada, Ireland (Not Mobile One mobiles), New Zealand, USA, USA Alaska. Calls to other International destinations are barred and will require the international call barring to be lifted. Other International and Premium calls are automatically barred (Not including international destinations included). Calls to non-included destinations are charged accordingly via Simple Telecoms Phoneline+ rate card. Unlimited included calls are subject to Terms and Conditions re: fair use policy. The International call bar can be removed, but maybe subject to a deposit. We cannot remove the Premium barring on any account.
UK standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network are not standard UK mobile/network numbers. Standard Call Plan - Included Unlimited calls to UK standard landlines and mobiles** * Plan includes unlimited calls to UK standard fixed landlines starting 01, 02 and 03 numbers.
** UK unlimited included calls to standard UK Mobile destinations in charge bands O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time.
*** Includes Unlimited International standard landline and mobile destinations: Australia, Canada, Ireland (Not Mobile One mobiles), New Zealand, USA, USA Alaska. Calls to other International destinations are barred and will require the international call barring to be lifted. Other International and Premium calls are automatically barred (Not including international destinations included). Calls to non-included destinations are charged accordingly via Simple Telecoms Phoneline+ rate card. Unlimited included calls are subject to Terms and Conditions re: fair use policy. The International call bar can be removed, but maybe subject to a deposit. We cannot remove the Premium barring on any account. UK standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network are not standard UK mobile/network numbers. Included Unlimited call to selected landline international destinations*** *** Includes Unlimited International standard landline and mobile destinations: Australia, Canada, Ireland (Not Mobile One mobiles), New Zealand, USA, USA Alaska. Calls to other International destinations are barred and will require the international call barring to be lifted. Pick which telephone number to show when making a call (CLI) Presentation Where users have multiple telephone numbers associated with their account, they can choose which one to use as their presentation number on a call-by-call basis. So, a user could have a dedicated number for friends and family, or even the doctors. They can also elect to withhold the number in the same way. Available on: Desktop Client, Mobile App, Web Browser, Physical Handset (CLI withhold only) Numbering & Porting your home number/s Users will be allocated a UK local 03 geographic number at the time of setup. Users are not limited to a single number and can choose which to present as their outgoing CLI. Number porting of your home number to Phoneline+ is free of charge on all packages. Porting will only be supported from range holders that Simple Telecoms have a direct porting agreement with. Non-Geographic number porting is not currently available. Porting your current home number on to the Phoneline+ service takes about 10 working days to complete. We can add new telephone numbers to your Phoneline+ service within 24 hours. Access to Emergency Services The is provided as defined by Ofcom, this can be used to support Emergency Services calls. Once the service is deployed to the customer, 999/112 public emergency call services can be accessed and will be routed to one of several national emergency call handling agents. This emergency call handling agent may not be geographically the closest to the area code indicated by the calling CLI. The CLI presented will always be the user CLI, indicated as a VoIP service type from Simple Telecoms, so that the emergency services operator will check the address details on the National Database. It is the user’s responsibility to ensure that the address provided via the profile setting within the PhoneLine+ client is always up to date.
Calls to emergency services will be presented with a CLI relating to the PhoneLine+ service.
As a VoIP service, PhoneLine+ may not always be available in the following circumstances:
During a service outage where the end-customer loses connectivity for example, owing to a power outage or the failure of DSL routing equipment or mobile data coverage.
If an end-customer’s account has been suspended. In such circumstances the end-customer should use their Mobile phone network directly to make the emergency call. In addition, the end-user should also be made aware that the emergency personnel would need to confirm the identity and the actual location of the caller when they dial. Access to Service Short Codes The following short codes are available:
100 – Operator services
101 – Police non-emergency
105 – Electricity helpline
111 - NHS
116 – EU helpline numbers
118 – Directory Services
119 – Covid-19
123 – Speaking clock
195 – Access to blind
116123 - Samaritans
Destinations are charged accordingly via Simple Telecoms Phoneline+ rate card. Block numbers, both inbound and outbound Providing your call plan supports access to the Web App you can block both inbound and outbound calls. You can only block inbound calls on the Basic call plan via the mobile app. Inbound will prevent calls coming in whereas, Outbound will prevent calls being made to that number. Selecting both In and Outbound will prevent calls to or from this number. Please note - the number must be a standard telephone number, and cannot be used to block numbers like 118, 123 etc.
PhoneLine+ - FAQ'sDo I have to have a Smartphone for the service to work? Unfortunately, yes if you would like the number on your mobile. But it will also work on a tablet and a PC as well. So if you don't have a Smartphone you can use your Tablet instead, as long as you have access to the internet for the service to work. The phoneline+ App works on both Android and IOS (Apple). You can also run the service on a number of different mobiles phones at the same time. All devices will then ring when a call comes in. *Can I run the Phoneline+ App on more than one Smartphone? Yes, you can just download the App onto any other Smartphone and login. However when a call comes in it will call all mobiles that the app is live on. You cannot pick up a call and then transfer it to another family member, this service is not a Business PBX telephone system. *At the momnet the Phoneline+App is available only on the App Store for iPhone and Apple Watch. Can anyone have this service, or just Pensioners and Retired People? NO, anyone can have the Phoneline+ service, as long as you are over 18 years old. Will the service work outside the country? Yes, this is the beauty of the system. It will work anywhere you have access to data, be it mobile data or a WiFi connection in a hotel or cafe and even another country. Once you have signed up simply download the app or soft client to your mobile device(s) of choice, then simply add the username and password we send you and you're good to go. There is no waiting for an Openreach engineer to call, Just immediately start making and receiving calls.
Alternatively, if you don't want the App on your mobile phone but want a phone line at home you can purchase an ATA that will start working straight away. As soon as you receive your ATA, just connect it to your broadband router, it's just plug and play. Data Not Collected - The developer does not collect any data from the Phoneline+ app. How much will it cost to port my home telephone number? Moving your home telephone number into the Phoneline+ service is FREE on all call plans. Please note - If you move/port your telephone number out of the service within the first 3 month period there will be a cost of £29.99 inc VAT. Can I move my telephone number to a different provider? Yes, however, the provider you are moving to will be responsible for this process. Customers that have ported their telephone number out of the Phoneline+ network to another provider will not be eligible for a free of charge port back to the Simple Telecoms network until the term of 36 months has passed from the original port out date, irrespective of any current or future offers being advertised in the press or Simple Telecoms websites. Should you wish to move your telephone number back to us within the 36-month period, there would be a cost to do so. Can I lift the barring of the International and Premium rate numbers? To safeguard all our customers, call barring for International and Premium rate numbers starting 09 and some 08 numbers will be applied automatically to the Phoneline+ line. Please note - Due to Ofcom directive classifying certain (not all) 08 numbers as premium rate, you will still be unable to call some 08 numbers as they are now classed as Premium rate numbers, premium rate barring cannot be removed, unlike the international call barring, which can be removed. Ofcom directive classifying certain 08 numbers as premium rate in these charge bands, SC011, SC13, SC014, SC047, SC075, SC092, SC093. Unlimited International calls on both call plans - International landline and mobile destinations: Australia, Canada, Ireland, New Zealand, USA. Calls to other International destinations are barred and will require the international call barring to be lifted. Will Phoneline+ work on the new Digital lines and Fibre only services? Yes, in fact it was designed with the new digital SoGEA lines in mind. We can provide or convert your existing home line or install a new Digital SoGEA line for you. The Phoneline+ will also work on all FTTP and FTTH feeds provided by other providers like CityFibre, Gigaclear, Giganet, BT, Juice Broadband, KCOM, Vodafone, Sky, TalkTalk, as well as community WiFi based broadband services. If you would like us to give you a cost for a new or transfer to a digital line, just give us a call on 0330 122 0000. How reliable is the Phoneline+ service? It’s very reliable, The Phoneline+ service is fully managed by our partner Gamma Telecoms Ltd, which is one of the biggest wholesale telecoms providers in the UK. However, you will need an account with us to use the service and App, as Gamma do not offer this service to the end users directly. The service is totally reliant on you having a good broadband/data connection if being used at home, or mobile data if on your mobile. What if I change my Smartphone? Not a problem, simply download the App to your new phone, and put in your login information and the App will be ready to go on your new phone. All your settings will be saved ready to go. How long is the contract? As with almost all our services, the contract is a 30-day rolling contract, with 30 days’ notice for disconnection. There is NO disconnection cost to pay. Please remember if you have an ATA for the use of making calls at home this will become redundant as well. The ATA can only be reconnected to the Phoneline+ service, and not to third parties digital VoIP service/s. You will also lose your telephone number if you terminate the service without moving your telephone number. What if I have a power cut? If you are using an ATA at home, we recommend you use a battery backup. However, if you are using the mobile App the loss of power will not affect the service, as your mobile will switch to your mobile data (you will need to switch off your wifi on the mobile phone), and providing you have set up the system to call your mobile you can make and receive calls in the normal way. Well until your mobile goes flat! What is the Desktop App used for? The Desktop App is ideal for a family member, Community Health Workers, to keep an eye on things. you can also block numbers, both inbound and outbound, and you can choose which direction you'd like to block a number. Inbound will prevent calls coming in whereas, Outbound will prevent calls being made to that number. Selecting both In and Outbound will prevent calls to or from this number. Please note - the number must be a standard telephone number, and cannot be used to block numbers like 118, 123 etc.
Important information on Phoneline+ Digital LinesCredit Limit and Credit Check When you apply for any telephone or Broadband service contract with us we will perform a hard credit check on the user and the address the service is being provided at. We may also credit check the bill payer if different to the user. This will involve a credit reference agency to confirm your identity/s. They'll also examine your financial records and borrowing history. Using this information provided by the credit-rating agency, which in our case is Creditsafe. We will then make a decision whether to accept you for the contract/service you’ve applied for. This decision is made solely by our credit-checking team based on the information from Creditsafe. A credit check is ONLY performed once a direct Debit has been set up with us, as this is regarded as an acceptance of our terms and conditions, and intent to apply for a service. If your credit rating prevents you from getting a contract from us we may offer a tailored solution for people with bad credit. If your application is accepted a credit limit will be placed on the account for any chargeable calls. This safeguards our customers from running up a large bill. If this credit limit is reached outbound calls will be barred other than 999 freephone and the NHS helplines. However, if you have a Care Alarm this may cease to operate if your credit limit is breached. Call spend Warnings can be set up within our online billing system, and we strongly recommend this is done. Please note. Any credit check performed be it on the end user and or the bill payer will show on your/their credit history.
Who is CreditSafe? - Creditsafe, are global intelligence experts, specialise in business and consumer credit checking, and is the world's most used provider of online credit reports. Your credit history is checked by CreditSafe. If you have any questions about your credit file you'll need to speak directly to CreditSafe. Phoneline+ Terms and Conditions Consumer Price Index Rate increases If you sign up to a new Phoneline+ service or renew your Phoneline+ contract (including call charges, features, add-ons and broadband plans) the monthly price will increase each year from April 2023. That increase is based on the Consumer Price Index Rate of inflation which is published in January each year plus 3.9% How the Monthly Billing works You will be charged rental from the day Simple Telecommunications Ltd supplies the Phoneline+ service. All chargeable services are paid in advance. The first invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months). This advance payment means you'll have covered your 30-day notice period for cancellation, allowing us to terminate your service/s for you the same day you notify us should it become necessary. It will also include the part month during which the service went live with us. Services are provided subject to status and or credit check. We only accept Direct Debit for monthly service payments. Our Direct Debits are regulated by the Financial Conduct Authority as an Authorized Payment Institution. Your payments are protected by the Direct Debit guarantee. Direct Debits are set up directly with our direct debit partners via our website or by email. It is not possible to fill out a paper DD mandate and post it back. Services and paying via Direct Debit are subject to status and or credit checks. Customers who are vulnerable or using a pendant service that needs a landline will lose the telephone service once the number has been moved into the Phonline+ service If this is the case customers will need to contact their service provider and request a SIM GSM based service to retain the alarm services. We strongly advise that you check before committing to taking the Phoneline+ service, as moving back to a copper-based line may not be possible to reverse. Emergency Service Listing (999,112) It is the end user’s sole responsibility to notify us of a change of address/location where the service is being used on a permanent basis. This will be used by the police, fire, and ambulance services to provide 999 services to the caller and allow them to identify who is calling. The Service can be accessed from within England, Wales, Scotland, and Northern Ireland. If you use the Service outside England, Wales, Scotland, and Northern Ireland you will not be able to call emergency services if you are outside the UK. The monthly price for monthly services will rise in April each year by the rate of inflation plus 3.9%, from 2023. |
