Cloud Phone Saver Voucher - £25 call credit inc VAT
This call credit voucher can be added be added instantly to an account from any telephone 24/7 if you have the account number and PIN to add the voucher.
To check your current prepaid balance once you have added the voucher you just dial 178 from the handset, and we will play back the amount of credit you have to make calls.
Vouchers can be pre-purchased in £10, £25, and £35 values.
Please note - Voucher numbers are not stored on our website, and are processed manually, and will be sent via email for all orders received between 9AM and 5PM Monday to Friday. Outside these hours the voucher will be sent the next day. Due to this there will be a delay in receiving the voucher number.
Cloud Phone Saver vouchers cannot be used on any other service or product.
How to add a voucher to your account from any phone
1. Call the voucher line on 0330 122 00 11 (Calling an 0330 number costs the same as calling a standard UK landline with a 01 or 02 prefix.)
2. You will be asked for your account number
3. You will then be asked for your PIN number (There will be a few seconds delay while we verify the PIN number.)
4. If correct you will get a dial tone.
4. Type *1 and you will then be asked for you long voucher number
5. Once you have put in your voucher number you will be told the value of the voucher has been added to the account.
6. To check the new balance type *2 and we will play back the new credit balance on the account.
7. Hang-up the call
How to add a voucher to your account from your Cloud Phone Saver phone
1. Call the voucher line on 0330 122 00 11 (This is included in your call plan)
2. At the dial tone dial *1
3. You will then be asked for you long voucher number
5. Once you have put in your voucher number you will be told the value of the voucher has been added to the account.
6. To check your balance at any time dial 178 from your handset and we will play your credit balance on the account.
If you do not have your account and PIN number, please contract customer services on 0330 122 0000 between Monday to Friday 9AM to 5PM. However, this information will only be provided to the point of contact on the account, and will need to pass all security checks.
Cloud Phone Saver Voucher has a validity of 6 months from the date of purchase.
